JT on EDM

Syndicated from ebizQ
Jeff Attwood had a great post over on Coding Horror – All Abstractions Are Failed Abstractions in which he discussed a Joel Spolsky article in which that states
All non-trivial abstractions, to some degree, are leaky.

At some level, of course, this is true and Jeff goes on to say
But I’d also argue that virtually [...]

Yesterday Innovations Software Technology announced the latest release of Visual Rules – 4.5. This is the third in a series of related release and the enterprise components of Visual Rules (Team Server, Execution Server) have been the focus of the last few releases (4.3, 4.4 and now 4.5). I talked about 4.3/4.4 previously and got [...]

Another session at Brainstorm, this time a case study from Genentech. Genentech has many policy documents that are interrelated, complex and lengthy and yet essential to operations – employees must understand them and follow them. As Genentech has made progress on its process management initiative it has found that getting the participants in the process [...]

I saw ServiceBench when I presented at the Warranty Chain Management Conference and got a chance to get a more detailed presentation just recently. ServiceBench is aimed at the Service Supply Chain and is now part of NEW (who also presented at the conference). The service supply chain is often very complex because of the [...]

A quick note to point out some newly available resources on decision management.
First, Claye Green of Technology Blue (a Decision Management Solutions partner) wrote a nice little piece on barriers to decision management success.
I have been busy too, writing some shorter briefs on Decision Management topics. These are available without registration from the Decision Management [...]

Syndicated from BeyeNetwork
Timo Elliot had an interesting post Gartner on Collaborative Decision Making in which he discussed a report from Gartner called The Rise of Collaborative Decision Making (and thanks to Nic Smith of Microsoft for the link). This kind of ad-hoc, collaborative decision making is critical in companies and technology to support it is [...]

I wrote an article on customer decisioning – To Focus on Your Customer, Focus on Your Decisions – in Frost & Sullivan’s Customer Contact eBulletin. Enjoy

I am speaking on Making Processes Simpler, Smarter and More Agile with Decision Management at the Brainstorm conference in San Francisco next week. If you are a member you can check out the presentation or, better yet, register to attend the event.

I got a chance to get an overview of the latest release of Oracle Real-Time Decisions, 3.0. This is the platform for real-time decisions on which various applications (for call center, web etc) are built and sold as part of the Oracle Applications suite.
The vision of this product is to optimize “return on attention” – [...]

As previewed yesterday, ILOG (now an IBM company) is releasing the 7.0 products of their business rule management system (BRMS) family. These mark a big step forward for the ILOG product range. ILOG BRMS 7.0 has the standard BRMS components – an Eclipse-based development environment (Rule Studio), a web-based collaboration environment for non-technical users (Rule [...]