decision services

Start with decisions not with business rules

January 4, 2012

An interesting discussion started on twitter this week with @BigBlueMilky saying “Decision Management is so much more that just using business rules” – something I strongly agree with. @JeffreyGoodReq followed up by adding “But you must start with business rules” and, when I disagreed and said you must start with Decisions added “rules = context [...]

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Business Analytics – the power to meet your priorities #iod11

October 25, 2011

Eric Yau kicked off the business analytics keynote today, saying that they are going to focus in on the 3+3 areas discussed yesterday and with that he introduced Deepak Advani. Deepak introduced some key IT trends – rising data volumes, high volume decisions that require decision automation and LOB demanding more flexibility and independence – [...]

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Book Review – Agile Business Rules Development

October 4, 2011

Decision Management can only succeed if the business rules for decisions can be effectively managed. Effective management must involve both business and IT organizations. There must be alignment and collaboration if the business rules are to be managed correctly. Indeed empowering this collaboration is the primary value of a business rules management system. Yet most [...]

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Webinar: How to build Decision Management Systems – Part 2 Decision Services

August 23, 2011

[ October 27, 2011; 10:00 am to 11:00 am. ] Decision Management Systems are the next generation of information systems. Agile, analytic and adaptive, Decision Management Systems put business rules management systems, predictive analytics and optimization to work improving the effectiveness and efficiency of your operations. Decision Management Systems are agile – easy to change, easy to keep compliant and transparent in their behavior. They [...]

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Webinar Series: How to build Decision Management Systems

August 23, 2011

I will be hosting a three part free webinar series How to Build Decision Management Systems this Fall.
Decision Management Systems are the next generation of information systems. Agile, analytic and adaptive, Decision Management Systems put business rules management systems, predictive analytics and optimization to work improving the effectiveness and efficiency of your operations. Decision Management [...]

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Update – New Wisdom RuleGuide

June 8, 2011

New Wisdom LLC
I have an update on the RuleGuide™ product from New Wisdom recently. I blogged about RuleGuide back in 2009. The product started with a focus on business rule management for the business team – allowing them to create a container of rules to pass to the IT group for implementation in a Business [...]

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How to transform marketing with analytics

May 24, 2011

How to transform your marketing with analytics
Companies need to develop a loyal customer base and market effectively to them. But customers increasingly shop in multiple channels and formats, and have more choices than ever before. Your company can leverage the power of analytics to overcome these challenges. You can develop the capability to target customers [...]

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Transforming your business with analytics – a series

May 23, 2011

I want to share with you the collective wisdom of over 50 companies that have transformed their business using analytics. These companies tackled core business issues like customer retention, marketing, patient care, student achievement, and customer centricity in industries as varied as Retail, Telecommunications, Healthcare, Education, Government, Insurance and Banking.
Tomorrow I will kick off a [...]

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Predictive Analytics World Presentation: Next Generation Claims Systems

May 17, 2011

[ October 19, 2011; 7:45 am to 8:05 am. ] I am giving a presentation on “Next Generation Claims Systems” at Predictive Analytics World in New York on Wednesday October 19 at 10:45am Eastern.

Today’s insurance claims systems deliver value by increasing efficiency through process automation and workflow. The use of manual decision points within these processes and systems, however, creates bottlenecks and under-utilizes company expertise. [...]

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Newly updated white paper – Putting Predictive Analytics to work in Operations

May 15, 2011

As part of our ongoing efforts at Decision Management Solutions to promote the discipline of Decision Management we have been updating our white papers. I already blogged about a new white paper focused on Business Process Management – The Decisions at the heart of your process – and our update of Maximizing the value of [...]

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Extracting and designing a cross-channel decision in Insurance – an example

May 11, 2011

Some weeks back I wrote a series of posts on the role of Decision Management in Insurance. One post was called multi-channel distribution and customer communication and outlined how Decision Services that automate customer decisions improve customer treatment in a multi-channel world by improving their accuracy, timeliness and consistency.
The diagram at left shows how this [...]

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More on the relationship between Decision Management and BPM

May 10, 2011

There’s a great article over on IBM’s Good Decisions blog called “What’s Decision Management got to do with Business Process Management?” The article lays out a nice scenario for Decision Management and differentiates between business event processing, business rules management, analytics and business process management. It is definitely worth a read. There are a couple [...]

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New White Paper: Maximizing the Value of Business Rules

May 6, 2011

A new white paper is posted to Decision Management Solutions company site, “Maximizing the Value of Business Rules - Decision Management streamlines and focuses business rules projects for faster, more effective deployment“.
Summary: Business rules management systems deliver on the promise of costs savings, agility and happy customers. Yet for many companies, business rules efforts remain point solutions. [...]

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New White Paper: Decisions at the Heart of Your Processes

May 2, 2011

A new white paper is up on Decision Management Solutions company site, “The Decisions at the Heart of Your Processes - How Decision Management simplifies business processes and improves results.” It is a companion paper to the workshop I gave last week at Gartner BPM 2011.
Summary: Companies applying Business Process Management can create simpler and more [...]

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Business Rules Forum Workshop: Decision Management – Practical Steps to Get More From Your Business Rules Investment

April 26, 2011

[ October 31, 2011; 10:30 am to 1:30 pm. ] I am giving a workshop on Decision Management: Practical Steps to Get More From Your Business Rules Investment Monday October 31, 1:30-4:30pm Eastern at the Building Business Capability 2011 conference in Florida. The business rules approach, and business rules management systems, work. Organizations adopting them show clear benefits and a positive return on investment. Practical [...]

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IBM Business Process Manager 7.5

April 12, 2011

The new Business Process Manager 7.5 brings together the WebSphere Lombardi Edition and WebSphere Process Server in a single go-forward product. IBM wanted to bring the power of the WPS runtime and the simplicity of the Lombardi platform while significantly improving design time governance and end to end  visibility. The new product has:

Process Server
The evolution [...]

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Decision Management: Orchestrating Consistent Enterprise-Wide Decisions

April 11, 2011

As companies move to this more changeable, uncertain world that requires a coordinate extended enterprise, it is essential to manage decisions as well as processes – not by using process management to manage decisions but by managing decisions alongside processes. These operational decisions – micro decisions – are the front line in driving business agility [...]

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Separation of concerns and the Service-Oriented Business Process

April 11, 2011

Nicklas Holmberg from the Lund School of Economics and Management in Sweden presented on the importance of separation of concerns in business process design. His work has been in healthcare, particularly around a system for vaccination management, and is focused on business rules and a business rules-centric approach to designing services and processes.
Nicklas began by [...]

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First Look Corticon 5

April 5, 2011

A long established vendor in the business rules management space, Corticon describe themselves as focused on delivering better, faster decisions by automating business rules. They have 450+ customers across insurance, financial services, government, health and ecommerce and say they have seen rapid growth in revenues in 2010 and into 2011. They have just announced Corticon [...]

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Decision Management and Insurance – multi-channel distribution and customer communication

February 22, 2011

Insurers face an explosion of direct sales channels: websites, mobile and call centers, with the rapidly evolving world of social media opening up even more opportunities. Driving consistent customer treatments and profitable direct sales across dynamic distribution channels, while effectively managing risk, is a huge challenge. As Deb pointed out, linking all customer communication together [...]

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