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Lisa Kart, Roy Schulte and Teresa Jones of Gartner recently published Find the Best Approach to Decision Management. It's a great piece and if you are a Gartner subscriber you should definitely read it and share it around your organization. Even if you are not you should seriously consider getting it from Gartner as it makes [...]

Last week I emphasized four key facts about legacy modernization. To move forward you need to find the legacy code that represents business decisions such as a pricing engine (what price is this product for this customer), eligibility logic (is this customer eligible for this offer or service), approval rules (can this claim be auto-approved) and replace [...]

I recently gave a webinar with Jan Purchase of LuxMagi on Agile and Cost Effective Financial Compliance (recording here) and thought I would highlight some of the key challenges in compliance: Scale, Transparency, Consistency, Agility and Effectiveness: Scale There are more and more regulations that involve an increasing number of rules to ensure compliance. Decision Management, and decision [...]

Welcome to Part Two  of my interview with Jan Purchase, Director and Co-Founder of LuxMagi (Part One of the interview is here). Lux Magi are experts in helping their clients automate complex, legal and regulatory compliance processes using business rules technology and decision management.  Jan and I gave a webinar on Agile and Cost Effective Financial Compliance: Going [...]

I was pointed to a blog post today from the folks at Forrester talking about their Governance Risk and Compliance Platform wave report.  In an era of increasing regulation and increasing costs for compliance failures, these kinds of platforms are clearly important. These platforms help you manage documentation, track overall levels of risk, generate required reporting, [...]

We have been expanding recently, adding partners to help us deliver decision management to customers around the world. You can see the current list of partners here on Decision Management Solution's website. To introduce these partners to you I am going to be conducting a series of interviews in the coming weeks. I am going [...]

I am going to attend and blog a few sessions at the Building Business Capability conference. First up are folks from Unum talking about how they are evolving their business rules management policies and practices. Unum is a group of life and health insurance companies, mostly in the US but also in the UK and [...]

We recently released The Decision Management Manifesto. In previous posts I explained why we did this and why decisions are important. This week I want to talk about the technologies involved in Decision Management. Most organizations will find that adopting Decision Management requires them to adopt some new technologies. Managing and automating business decisions is different [...]

I am going to be participating in Decision Camp 2013 in San Jose, November 4-6. I will participate in the newcomers track on the Monday, helping to introduce the basics of Decision Management and then I will help open the main day on the Tuesday. Monday's session is 3-5pm: The Decision Management Journey Decision Management [...]

Wrapping up, the key to intelligent processes is treating decisions as peers. Decisions may require a human but an intelligent process will automate those that can be automated. Even when a decision cannot be completely automated an intelligent process will load share between automated components and users. Even when a case exceeds the ability of the system [...]

What is an intelligent process?

So what is an Intelligent Process? An intelligent process is a dynamic, flexible and transparent process focused squarely on the consumer that continually improves and adapts. This has several elements: Customer Centric Putting the consumer at the heart of a process is central to making it more intelligent. This requires more flexibility and a focus [...]

First Look: IBM ODM 8.5

I last got an update on IBM’s Operational Decision Management (release 8) back in April 2012. IBM is positioning its Operational Decision Management capability as part of its Smarter Process stack, alongside Business Process Management and Case management. The ongoing focus is on managing business policies at scale and providing enterprise-class governance. With ODM 8.0 [...]

For all the undoubted benefits of a process approach, many of the processes being modeled and implemented by organizations are not very “intelligent.” Many processes are mechanical and repetitive, often relying too much on human decision-makers. They are internally focused, driven by the organization’s own view of its transactions and structure. Relying on these processes [...]

A new week and a new white paper. This week’s it’s focused on the ROI of SAP's ABAP Business Rules Management System, SAP NetWeaver Decision Service Management: The business case for SAP NetWeaver Decision Service Management is clear—increased business value, decreased development and maintenance costs, and faster reaction to changing business needs. When business owners [...]

Someone pointed out an old post of mine recently and, as they said it was particularly useful to them, I thought I would re-post it: Scott Cleveland had an interesting post this week on the single greatest benefit of BPM that included the information that 17% thought it was “Change business rules and processes without impacting underlying [...]

A solution-focused session next with Marcus Hearne talking about analytic marketing solutions. Marketing remains focused on its traditional imperatives - how to focus on customers to maximize the value of each interaction, how to measure effectiveness, what marketing mix to use etc. However the new empowered, social consumer is putting pressure on marketing as people [...]

In conjunction with ASUG, the SAP user group,  I am giving a members only webinar on Managing and Evolving Decisions with DecisionsFirst Modeler and SAP Netweaver Decision Service Management, July 11 at 8am PT/11am ET. I am speaking with Carsten Ziegler, Architect and Chief Product Owner of SAP Netweaver Decision Service Management. Decision requirements models allow business analyst, [...]

It’s been over a year since I last got updated on Zementis (their 3.5 release of ADAPA and PMML Universal Plug-in). Since then they have been busy adding support for new platforms and signing new partnerships. Most recently they have announced a strategic alliance between Zementis and FICO, something Zementis sees as a big win for [...]

Last session for me at FICO World is SulAmerica (part of ING) talking about their work with FICO moving decision management applications to the cloud. Cloud is clearly a growth area for businesses, with much of companies' IT  investment being pushed to the cloud. This move to the cloud turns applications to SaaS, middleware into [...]

As part of our ongoing series on Marketing Decision Management solutions I recently got a briefing on some of IBM’s Marketing Solutions – specifically IBM Real-time Interaction Management. IBM’s Real-time Interaction Management offering is part of IBM’s Enterprise Marketing Management suite. This has been a real focus area for IBM in the last few years with [...]