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Decision Management

I am giving a webinar on Success in Customer Next Best Action: Decision Modeling, Rules and Analytics Thursday, May 18, 2017 10:00 AM PDT Digitizing, personalizing and improving customer interactions is critical to business growth, customer retention and market engagement. Executives want to ensure that every interaction with every customer adds value – they want [...]

I recently worked with Tho Nguyen of Teradata on a white paper called Illuminate Dark Data for Deeper Insights While organizations of all sizes across all industries are keen on becoming data-driven, most focus on only a fraction of the many types of available data. Not accessing a fuller spectrum of data, including those from “dark [...]

Equifax has been expanding beyond credit bureau data in recent years by providing better access to a broad range of their own fraud, employment, wealth, commercial and alternative data sources as well as 3rd party data to position themselves as an insights company. As part of this focus, their Decision Management platform, InterConnect, was rebuilt [...]

I am going to be at IBM InterConnect this week. I am speaking with Kaiser Permanente at 2pm on Monday - Pioneering Decision Services with Decision Modeling at Kaiser Permanente - so come by and here me and Renee speak about our successes with decision modeling with DMN (Decision Model and Notation), business rules and IBM Operational [...]

  The Decision Management Systems Platform Technologies Report began in early 2012 as a way to share our research and experience in building Decision Management Systems. Since then we have extended, updated and revised the report many times. This week we released the latest version - Version 8 - with a new, easier to use format. There [...]

Forrester analyst Mike Gualtieri asks "if analytics does not lead to more informed decisions and more effective actions, then why do it at all?" Specifically in a great post What Exactly The Heck Are Prescriptive Analytics? he says (emphasis mine) Prescriptive analytics is about using data and analytics to improve decisions and therefore the effectiveness of actions. Isn’t [...]

I recently wrote three articles for KDnuggets on the potential for decision modeling in the context of the CRISP-DM methodology for analytic projects: Four Problems in Using CRISP-DM and How To Fix Them CRISP-DM is the leading approach for managing data mining, predictive analytic and data science projects. CRISP-DM is effective but many analytic projects neglect key [...]

BPM Skills in 2017: Hot or Not?

Zbigniew Misiak posted a great set of tips from practitioners BPM Skills in 2017 – Hot or Not - with my contribution here.  This is a great way to get some quick advice from a wide range of practitioners and experts. As someone with a particular focus on decision management and decision modeling I was struck [...]

Tom Davenport had a great article recently on Data Informed - “Printing Money” with Operational Machine Learning. His intro paragraph is great: Organizations have made large investments in big data platforms, but many are struggling to realize business value. While most have anecdotal stories of insights that drive value, most still rely only upon storage cost [...]

I am delighted to announce that Jan Purchase, founder of Lux Magi, and I have finished what we believe is the definitive guide to decision modeling with the Object Management Group’s Decision Model and Notation (DMN) standard, Real-World Decision Modeling with DMN. The book is now on general release and available for purchase from Amazon and Barnes [...]

I am giving a webinar on November 16 at 10am Pacific/1pm Eastern with Oracle on "Innovations Driving the ROI of Real-Time Analytics" New innovations are making it more practical than ever to deliver real-time operational analytics. As costs decline and technical barriers are overcome, organizations in every industry can improve their operational decisions with better, [...]

Final session for me at Building Business Capability is Denis Gagne of Trisotech talking about the intersection of process, case and decision modeling - BPMN, CMMN and DMN - and the importance of these standards to business analysts. Denis reminds us that all organizations are facing a new digital future with rapid technology change, changing customer [...]

Continuing with blogs from Building Business Capability I am self-blogging the session I co-presented with David Herring, who leads the Process Transformation and Decision Management Program at a leading Northern California Healthcare organization, on “Pioneering Decision Services with Decision Modeling”. David works at a large not-for-profit health plan that does everything from inpatient, to home [...]

Continuing with presentations at Building Business Capability, Kaiser Permanente and IBM presented on their decision management and cognitive platform for application development innovation. For those of you that don’t know, Kaiser is the Nation’s largest not-for-profit health plan. They do everything from inpatient, to home health, hospitals, hospice, pharmacy, and insurance. 10M+ members, 17,000 doctors and [...]

Available now! Real-World Decision Modeling with DMN is done! Jan and I have put the book to bed and we are just working through the remaining steps to getting it completely available. But if you are coming to Building Business Capability 2016 you can get the book there. First, if you sign up for my workshop Decision Modeling with [...]

My colleague Gagan Saxena is presenting with Andrew Ray of Goldman Sachs on Beyond Textbooks: Building the Modern Business Architecture at this year's Building Business Capability conference. A modern Business Architecture has been developed to align organizational change projects and to leverage new technologies. Value Streams, Capabilities, Processes, Decisions, Data, Events and Metrics have been lined up [...]

I am opening the second day of IBM's Process Transformation Summit in Napa this year. I'll be talking on "Transforming business operations one decision at a time." In this session I'll discuss the role of decision management in driving process and enterprise transformation. As cognitive operations come into focus and as organizations integrate business rules, analytics and cognitive capabilities on the [...]

Many of you already own Decision Management Systems: A Practical Guide to using Business Rules and Predictive Analytics - we've sold over 7,000 copies after all - but if you have been looking for the book recently on amazon you may have noticed something odd: the Kindle version is gone... This is not because the Kindle version does [...]

I recently participated in a webinar on Modernizing Your Legacy Platform to Deliver an Optimal Customer Experience with Benjamin Baer of FICO We discussed how, with today’s consumers expecting a compelling digital experience, organizations trying to develop modern, mobile and secure UIs are struggling with the limited capabilities of their legacy systems. An ‘optimal digital experience’ requires real-time transactions, seamless [...]

I am giving a webinar on Modernizing Your Legacy Platform to Deliver an Optimal Customer Experience with FICO, Thursday, September 22, 2016 at 10:00 am Pacific/ 1:00 pm Eastern Today’s consumers expect a compelling digital experience, especially on mobile devices. To do that, organizations need the tools to develop modern, mobile and secure UIs – however, many [...]