decision management system

First Look – Zoot

February 9, 2012

Zoot was founded in 1990 and has been providing hosted decision management solutions since 1992. With a focus on financial services, Zoot’s clients include 3 of the top 5 U.S. banks and they work with clients of all sizes and across all lines of business.  Instant credit decisioning is one of their critical offerings, but [...]

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Live Event: Improving customer service with BPM and decision management

February 8, 2012

[ March 21, 2012; 6:00 am to 7:00 am. ] I have been speaking at a series of IBM events last fall and this spring focused on “Improving customer service with BPM and decision management“. The third is in New York, NY on March 21st and the main session starts at 9am ET. I will be kicking off the session with “BPM and Decision Management [...]

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New webinar series for those in Europe (or on the East Coast)

February 8, 2012

Working with our European partners (BCS), Decision Management Solutions has scheduled a series of three webinars at 7am Pacific/10am Eastern/16:00CET. Designed to be  live events that work for those in Europe, this is a foundation series on three core topics – Decision Management, Business Rules and Predictive Analytics. There is no restriction on attendance – [...]

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Workshop: Decisions and Decision Management (Berlin, Germany)

February 8, 2012

[ June 5, 2012; ] I am giving a live 2-day workshop in Berlin, Germany this summer on Decisions and Decision Management.

Organizations must understand how to identify and classify decisions and how to assess the potential for business rules and analytics to support and improve those decisions. They need to understand the available technologies and approaches and the long and [...]

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Webinar: The use of predictive analytics in Decision Management Systems

February 7, 2012

[ April 11, 2012; 7:00 am to 8:00 am. ] This webinar is at 7am PT, 10am ET and 16:00 CET to support our European customers.

To ensure that Decision Management Systems are analytic and adaptive you must embed the results of data mining and predictive analytics in them. In this webinar you will learn what can be discovered using data mining and predictive analytic techniques [...]

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Webinar: The use of Business Rules in Decision Management Systems

February 7, 2012

[ March 14, 2012; 7:00 am to 8:00 am. ] This webinar is at 7am PT, 10am ET and 16:00 CET to support our European customers.

This webinar will focus on business rules and on Business Rules Management Systems as a platform for Decision Management Systems. You will learn how a Business Rules Management System makes the agility and transparency you need possible and what the [...]

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A podcast about Decision Management Systems and a chance to win

February 7, 2012

Jim Harris of the OCDQ Blog (Obsessive-Compulsive Data Quality) interviewed me for his OCDQ radio show recently and the podcast is now live – check it out on his blog. In the interview Jim and I discuss the whys and wherefores of Decision Management, the four principles of Decision Management Systems and the three legged [...]

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Webinar: An Introduction to Decision Management

February 6, 2012

[ February 29, 2012; 7:00 am to 8:00 am. ] This webinar is at 7am PT, 10am ET and 16:00 CET to support our European customers.

This webinar will introduce the key principles of Decision Management Systems and explain their role in a modern information systems architecture. You will learn what it means for Decision Management Systems to be agile, analytic and adaptive. The four principles [...]

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Register for the first Decision Management Systems Platform Report webinar

February 3, 2012

The first webinar from my ongoing research into Decision Management Systems Platforms is coming up on February 16th at 10am PT – register here  for Four platform capabilities for Decision Management Systems.
This webinar kicks off what will be a continuing series of webinars as our definitive report on Decision Management Systems Technology Platforms comes to fruition [...]

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Webinar: Four Platform Capabilities for Decision Management Systems

February 2, 2012

[ February 16, 2012; 10:00 am to 11:00 am. ] I will be giving a webinar on Four platform capabilities for Decision Management Systems on February 16th at 10am Pacific. This webinar kicks off the first installment of our definitive report on Decision Management Systems Technology Platforms. This report describes the wide range of technology available for building this exciting class of systems – Business Rules [...]

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Some thoughts on Industrializing Analytics

January 31, 2012

Some time back I wrote a post called “It’s time to industrialize analytics“. In an ongoing twitter conversation (I am @jamet123) I referenced it and provoked some interesting responses that seem worth addressing in more than 140 characters. The conversation was between @JAdP, @deanabb, @merv, @ajbowles and myself and they are all worth following.
We spent some time [...]

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Some thoughts on decision terminology

January 30, 2012

An interesting thread over on LinkedIn got into a discussion of terminology and I thought I would share my opinion on this here:

Decision Management is an approach for supporting, automating, managing and improving decisions.

Decision Management Systems are systems that automate and manage repeatable decisions.
Decision Support Systems support people manage decisions, both repeatable and one-off.

To build [...]

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Here’s how a Decision Management System would manage review fraud

January 30, 2012

My eye was drawn to an article in the New York Time last week – For $2 a Star, an Online Retailer Gets 5-Star Product Reviews.  This article drew attention to the ongoing and growing problem of fake reviews. Like many of us I increasingly rely on reviews on sites like amazon.com or yelp.com to [...]

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New White Paper: Managing the Next Best Activity Decision

January 20, 2012

I have recently finished a new white paper on Managing the Next Best Activity Decision, sponsored by KXEN.
Every interaction with your customers is an opportunity to build your relationship. It could be a personalized marketing offer or proactive customer service. To make sure this interaction maximizes the value of your customer relationship, many organizations are developing [...]

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Keynote: The Intelligent Enterprise:From BI to Predictive Analytics with Decision Management

January 19, 2012

[ February 9, 2012; 3:30 pm to 4:30 pm. ] I am giving the closing keynote on day 1 of Predictive Analytics and Business Insights 2012 in San Francisco on February 9th at 3:30pm. I will be speaking on “The Intelligent Enterprise: Utilize decision management to move from Business Intelligence to Predictive Analytics” and attending the networking reception afterwards. Other speakers at the event include Saum Mathur – Vice President, [...]

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Here’s how focusing on decisions aligns analytics and business

January 17, 2012

In a recent article over on All Analytics – Analytics-Business Alignment Needs Work – Beth Schultz discussed a set of Gartner predictions written up by Doug Laney. In particular she highlights Gartner’s finding that companies
cited …aligning BI initiatives with corporate strategy and objectives nearly three times as often as they called out technology-related issues
This is [...]

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Check out my Information Management Column

January 17, 2012

I have recently begun writing a column for Information Management magazine and a new one just published. The magazine is now completely online at www.information-management.com/ and you can follow their twitter feed @infomgmt. Here are my columns so far:

Requirements for Advanced Analytics
How to use decision management techniques to effectively gather the requirements for data mining and predictive [...]

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Discount for Predictive Analytics World San Francisco 2012

January 9, 2012

Predictive Analytics World San Francisco 2012 is coming at the beginning of March and as a speaker (I am presenting Five Growth Scenarios for Predictive Analytics in the Cloud on the 5th), a workshop host (Business-friendly Data Mining with Decision Management on the 8th) and a blog partner I have  a discount code for you all. Use DMSBP12 to [...]

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Start with decisions not with business rules

January 4, 2012

An interesting discussion started on twitter this week with @BigBlueMilky saying “Decision Management is so much more that just using business rules” – something I strongly agree with. @JeffreyGoodReq followed up by adding “But you must start with business rules” and, when I disagreed and said you must start with Decisions added “rules = context [...]

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Giving retail banking customers what they want

January 2, 2012

Jim Davis of SAS had an interesting post back in October - What do retail banking customers want?- in which he talked about the results of some consumer surveys and the banking industry’s response. The three results Jim discussed were clarity and fairness, easy access and quality customer experience. Interestingly I see all three of these [...]

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