Posts tagged as:

decision making

BPM Optimization and Simulation

October 5, 2009

Jim Sinur is up next on optimization and simulation. The world is changing fast so he sees the use of optimization and simulation becoming broader than its traditional role of improving existing process. Optimization and simulation allows:

Try new processes in a safe environment
Give business people power to try changes before they go live
Help in scenario [...]

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Decision management and a decision-driven organization

September 18, 2009

Some time back I came across an HBR article called Who Has the D? How Clear Decision Roles Enhance Organizational Performance (fee for full article) and I heard from a friend today that Bain was using this approach (see this Bain article for instance Who has the “D”?) as part of building what it calls [...]

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Risks of pursuing BPM without decisioning

September 18, 2009

Syndicated from ebizQ
Inspired by this post by Vijay on Art of Software Reuse (Risks With Pursuing BPM Without SOA) I thought I would write something about the risks of pursuing BPM without decisioning – without decision management.
When BPM is pursued without pursing decision management in parallel the direct consequence is that decisions become an afterthought [...]

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Webinar: 5 core principles of Decision Management

September 15, 2009

[ September 23, 2009; 10:00 am to 11:00 am. ] I have just announced a new webinar series through my company, Decision Management Solutions. The first one is next week, an introduction to 5 core principles of Decision Management:

Little decisions add up
The purpose of information is to decide
You cannot afford to lock up your logic
No answer, no matter how good, is static
Decision Making is a [...]

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Putting predictive analytics to work at Infinity Insurance

September 15, 2009

I am giving a tutorial and a presentation on putting predictive analytics to work at the forthcoming Predictive Analytics World show in Washington DC (October 20th-21st with tutorials on the 19th). I always like to illustrate my points with real examples and while I was preparing the presentation I had a chance to talk to [...]

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Removing decisioning from the SDLC

September 4, 2009

Syndicated from ebizQ
My friends at IDIOM had a great tweet today – @Intelligentform said:
#Decisioning objective:nothing less than the removal of decision management from the SDLC – automated decisions should be managed as content
I retweeted it (I’m @jamet123) but I thought it warranted a longer blog post about why this is a good idea and how [...]

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Getting to Enterprise Application 2.0

August 26, 2009

On Monday I posted about Enterprise Application 2.0 and promised to return with some thoughts on how to get from Enterprise Application 1.0 to Enterprise Application 2.0. Let’s see:

Expose core elements as services
Identify and manage processes – hook up legacy and new services into new, more effective workflows
Find and automate decisions using business rules
Manage simple [...]

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IBM, SPSS and a sea change in decision management

August 25, 2009

Syndicated from BeyeNetwork
I was attending IBM’s launch of its analytic appliances when it announced its intent to acquire SPSS. I did not get a chance to write much more at the time but I did not want to let the opportunity pass completely.I think the announcement represents a sea change in the decision management [...]

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How can decision management help with customer engagement?

July 30, 2009

Shantanu Narayen of Adobe recently said “Engagement is the new business mandate” and when Denise Shiffman (author of The Age of Engage) spoke at a recent CMO summit she added:
As I talk to customers, partners, and employees, it becomes increasingly clear to me that the health of a company relies on the extent to which [...]

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The dangers of scores in decision making

July 27, 2009

Last week I responded to some concerns raised about the dark side of analytics and this prompted a very thoughtful comment from Will Dwinnell who said
My fear is that much of the nuance about what a predictive model is really saying about airline passenger THX1138 is lost, and the security guard at the gate just [...]

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Is the Speed of Decision Making Accelerating? Yes

July 22, 2009

Syndicated from ebizQ
Paul Brasch wrote a nice piece on Is the Speed of Decision Making Accelerating. He concludes, and I agree, that it is in fact doing so – the need to decide while customers are on the phone or on the website and the need for real-time systems to communicate and act instantaneously is [...]

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Analytics – the dark side?

July 21, 2009

Syndicated from BeyeNetwork
Oz Analytics – The Darker Side Of Analytics was an interested little post discussing the risk of using analytics to, in this case, to profile potential criminals based on past behavior. The use of analytics to predict crime and criminals is certainly growing and, as Steve said in his post, you have to
wonder [...]

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Using decision management for meaningful EMR

July 20, 2009

I saw this comment last week in The US stimulus program Taking medical records online – McKinsey Quarterly – Health Care – Strategy & Analysis and it struck a chord with me:
health care providers to upgrade their IT systems rapidly to reach the act’s standards for “meaningful use” of EMR (Electronic Medical Record)
This phrase – [...]

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A message for the application developer in the mirror

July 7, 2009

Syndicated from ebizQ
Mike Gualtieri is always interesting over at the Forrester Blog For Application Development & Program Management Professionals. This week he has a post called Do Application Developers Need To Change Their Ways? In the post he asks developers to look at the person in the mirror (he’s been listening to Michael Jackson’s song [...]

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The election in Iran and some real data analysis

July 2, 2009

Syndicated from BeyeNetwork
In 2005, Mr Ahmadinejad got 17 million votes and in 2009 he got 24 million.
The question is, where did all those extra votes come from?
The answer, according to this study, is not at all clear.
I don’t write political or personal posts and, despite first appearances, this is not one either. When I saw [...]

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On supporting decision management and collaborative decision making

June 26, 2009

Syndicated from BeyeNetwork
Timo Elliot had an interesting post Gartner on Collaborative Decision Making in which he discussed a report from Gartner called The Rise of Collaborative Decision Making (and thanks to Nic Smith of Microsoft for the link). This kind of ad-hoc, collaborative decision making is critical in companies and technology to support it is [...]

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First Look – Accord

June 23, 2009

I caught up with David Ullman of Robust Decisions the other day. Robust Decisions has an interesting product called Accord aimed at helping with decisions. While it is not aimed at exactly the same kind of decisions as the systems I usually review, I like the product and think there is some interesting synergy between [...]

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Here’s how micro decisions turn blasting into targeting

May 29, 2009

Ginger Conlon had a nice post this week – Don’t Blast. Target. – Think customers: The 1to1 Blog.
many marketers are still drawn to the ease of blasting to a broad audience, instead of targeting for maximum impact among those most likely to respond
If you are trying to make this transition from blasting to targeting – [...]

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Using business rules to add decision transparency

May 27, 2009

Syndicated from ebizQ
Jim Sinur had a short post on The Power of Visibility with BPM Enabled Processes that made me think about another kind of visibility – visibility of decisions. One of the most powerful benefits of adopting business rules to manage decisions is that the approach generates increased visibility into the decision making process [...]

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Everyone makes decisions – your systems should too

May 19, 2009

Syndicated from BeyeNetwork
Merv Adrian recently posted on Information Builders Prepares to Ramp It Up and this made me think of webFocus. Like Merv I recently spoke with Michael Corcoran and learned a little more about Information Builder’s attitude to decision making and information.
The webFocus page says “Because Everyone Makes Decisions” and pushing information access and [...]

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