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decision-centric

Wrapping up, the key to intelligent processes is treating decisions as peers. Decisions may require a human but an intelligent process will automate those that can be automated. Even when a decision cannot be completely automated an intelligent process will load share between automated components and users. Even when a case exceeds the ability of the system [...]

What is an intelligent process?

So what is an Intelligent Process? An intelligent process is a dynamic, flexible and transparent process focused squarely on the consumer that continually improves and adapts. This has several elements: Customer Centric Putting the consumer at the heart of a process is central to making it more intelligent. This requires more flexibility and a focus [...]

For all the undoubted benefits of a process approach, many of the processes being modeled and implemented by organizations are not very “intelligent.” Many processes are mechanical and repetitive, often relying too much on human decision-makers. They are internally focused, driven by the organization’s own view of its transactions and structure. Relying on these processes [...]

Regular readers know that there is an events category on the blog that shows the upcoming opportunities to hear me speak, attend one of my webinars, or come to a workshop. These get tweeted  by me (@jamet123) but for various technical reasons don’t appear on the home page except as part of the calendar widget. [...]

I recently finished a new white paper Decision-Centric, Intelligent Processes. This was sponsored by Blueriq (formerly Aquima) and is available on their site here. Organizations, both commercial and governmental, are increasingly focused on their business processes. By modeling, implementing and managing business processes these organizations improve control, reduce costs and increase efficiency. Yet for all [...]

I am giving a webinar on Decision-Centric, Intelligent Processes with Mark Mastop of Blueriq on September 18th at 10am Eastern/16:00 CET. Intelligent processes are dynamic, flexible, transparent and adaptive. They deliver consumer-centric services that can respond to rapidly changing business conditions and complex regulatory environments while simplifying IT and leveraging scarce resources. Decisions, and the [...]

The white paper of the week this week is Becoming a Decision-Centric Enterprise Organisations face many challenges in today’s business climate. Organisations whose success or failure is determined by the decisions they make are handicapped by systems that are centered on processes or functions. As a result, these organisations struggle to improve business productivity while [...]

A new week and a new white paper. This week’s is Becoming a Decision-Centric Organization Organisations face many challenges in today’s business climate. Organisations whose success or failure is determined by the decisions they make are handicapped by systems that are centered on processes or functions. As a result, these organisations struggle to improve business productivity [...]

Day 2 at IBM IMPACT kicked off with another IBM keynote. Dave Farrell got it started telling us that IBM got record attendance this year and that customers will be talking about how “business in motion” has helped them. First up is Jim King of BMI – a licensing and rights management company in the [...]

Berkeley Publisher – First Look

Berkeley Publisher is a product from Berkeley Bridge, a company based in the Netherlands. Founded by a group with experience in expert systems, especially in government systems, BerkeleyBridge has been focusing on “making knowledge profitable using intelligence software” since 2005, primarily in the legal domain. They are now focused completely on developing their platform as [...]

Listening to Marketplace yesterday I heard a piece on AT&T’s new “video bills.” Now I am sure this sounds cute to the folks in the AT&T marketing department and you can just hear the conversation can’t you? Someone points out that people hate their bills, that the customer service people are deluged with people calling who [...]

First Look – Be Informed 4

Be Informed recently gave me an update on their progress. Based in the Netherlands, they were founded back in 2002 and they released 4.0 last year and have been focused on building a large number of projects across Europe, especially in the Netherlands. Focus areas are public sector and financial services. They are over 200 [...]

We recently posted an update to a white paper called “Becoming a Decision-centric Organization” to our site. Having worked with a fair number of organizations whose success or failure is determined by the decisions they make I see many that are handicapped by systems and approaches that are centered on processes or functions. Becoming more [...]

A quick bit of Decision Management Solutions news here on the blog today. We are delighted to announce that Gagan Saxena, previously the CIO of Apple Vacations, has joined Decision Management Solutions as VP of Consulting and one of our Principal Consultants. Gagan brings more than 20 years experience in enterprise architecture, reengineering, organizational change [...]

IBM has two core Decision Management products, Operational Decision Management and Analytical Decision Management. As noted yesterday CIOs see a need to drive better real time decisions while CEOs see the need to differentiate their organizations by translating insight into actions (by making decisions). The Decision Management solutions are focused on optimizing decisions – not [...]

#8. We’re doing fine as we are; why fix what isn’t broken? What this normally means is that there are no obvious decision-centric problems in the current IT portfolio. I am reminded of a story I heard a long time ago. An IT leader was called in and asked to give a report on the [...]

I am giving a webinar with Gagan Saxena (@Gagan_S), CIO of Apple Vacations on A New Approach to Business Design at Apple Vacations on May 22, 2012 at 10:00 am PT, 1:00 pm ET. Gagan and I will present how how Apple Vacations applied Decision Management to redesign the consumer experience and create a “smart system” that would [...]

I have been going to IBM IMPACT for a couple of years now. This year’s event is just around the corner – it starts on Sunday – and I am particularly excited about this one. While it’s not the first at which I have spoken, nor the first where there have been sessions on Decision [...]

Sapiens has been around for over 25 years developing technology solutions around business rules and model-based development, specifically in financial services and insurance. Established in 1982 and NASDAQ traded, they have $100M in annual revenues post a couple of recent mergers. They have over 750 employees in US, Canada, UK, Japan, Australia, Belgium and Israel. [...]

Session 2420 at IBM’s IMPACT is titled “From Business Rules to a Decision-Centric Organization” and is being presented jointly by me and a client of mine – Gagan Saxena of Apple Vacations. Apple Vacations is expanding its B2C business by improving consumer experience, adding intelligent personalization and dynamically creating product packages – a dramatic shift [...]