≡ Menu

decision-centric

As part of the build up to Building Business Capability 2017 I gave an interview on transforming the business. Check it out. If you want to come to BBC 2017, there’s still time to register with code SPKDMS for a 10% discount. If you are coming to BBC 2017, don’t forget to register for my [...]

Last week we completed the main phase of a proof of concept project at a client, one based in Jakarta Indonesia. After the report out, I tweeted Loving watching a Dr at one of my clients explain (in Bahasa) the decision model for claims handling they built #dmn #decisionmgt Tweets are great for this kind [...]

I am teaching a tutorial at Building Business Capability 2017 on Decision-Centric Business Transformation: Decision Modeling, Monday November 6 at 1:30pm. Whether simplifying business processes; increasing straight through processing; applying big data, advanced analytics or AI/cognitive technology; or looking for dramatic reductions in time to market, many transformation opportunities require a focus on decision-making. In fact, [...]

I am giving a presentation on Pioneering Decision Services with Decision Modeling at Kaiser Permanente with David Herring at this year’s Building Business Capability conference. Well drafted guidelines help new users learn best practices, identify useful patterns and help enforce good governance. However, good guidelines are hard to develop and expensive as they involve significant investment from [...]

We are running our regularly scheduled, and highly reviewed, Introduction to Decision Management training again July 12-14, 10am-11:30am Pacific each time. A concise course for executives, managers and stakeholders stressing the key concepts and terminology of the proven decision management approach. This approach underpins the successful deployment of business rules management systems (BRMS) and predictive [...]

Sometimes Scott Adams just nails it and late last year I saw this great strip on The Generic Graph. Work with analytics long enough and you see something akin to this – something Mychelle Mollot of Klipfolio called Building a One-size-fits-all Dashboard – one of the 6 mistakes she talks about in this article that she pithily summarizes as the “this sucks for [...]

My second session at IBM Insight is Hamilton Faris Chief Data and Analytics Officer of MetLIfe – a past customer of ours – talking about Predictive Analytics.  MetLife of course is a big insurer with 100M customers in 47 countries. The group Hamilton runs focuses on bringing analytics to the forefront of the decision-making process [...]

It’s been a while since I had an update on Progress Corticon – the last time was an update for v5.2 back in 2012. Progress Corticon is a mainstream Business Rules Management System with the usual Corticon Studio, Corticon Server and Corticon Enterprise Data Connector. In addition there is the Corticon BRMS for OpenEdge, linking [...]

I am giving a webinar on “6 Opportunities for Business Improvement with Decision Management” Wednesday June 25 at 9am Pacific/Noon Eastern. What opportunities are you looking for to improve your business performance? In this webinar you will learn six opportunities that are readily available when you adopt a decision management approach to business rules and [...]

I am giving a webinar at 9am Pacific on June 25 – “6 Opportunities for Business Improvement with Decision Management” What opportunities are you looking for to improve your business performance? In this webinar you will learn six opportunities that are readily available when you adopt a decision management approach to business rules and predictive [...]

We have become increasingly convinced that decision modeling, especially decision modeling using the Decision Model and Notation (DMN) standard and DecisionsFirst Modeler, is a great way to design dashboards. Building a decision model focuses on the decisions that must be made by the user of the dashboard, on how they make that decision and on [...]

We recently completed a series of posts on the role of decision management in legacy modernization so I thought I would gather the various resources up in one place: First I wrote this piece with 4 reminders about legacy modernization. I followed up with a 5 step processs for decision-centric legacy modernization Claye Green or our partner [...]

Last week I emphasized four key facts about legacy modernization. To move forward you need to find the legacy code that represents business decisions such as a pricing engine (what price is this product for this customer), eligibility logic (is this customer eligible for this offer or service), approval rules (can this claim be auto-approved) and replace [...]

Ron kicked off Day 2 talking about the knowledge economy, noting that companies don’t act like they are part of the knowledge economy as they don’t think about knowledge, about how to find it or how to manage it. He identified a set of elements that contribute including business rules and operational decisions, business vocabulary and [...]

One of our clients was up next with Principal Financial Group presenting on A Practical Approach Using Decision Management and Decision Modeling at The Principal Financial Group. Doris and Don presented on their decision-centric approach for business rules implementation. While Principal is focused on getting to good business rules, the right business rules, they take a [...]

I am going to attend and blog a few sessions at the Building Business Capability conference. First up are folks from Unum talking about how they are evolving their business rules management policies and practices. Unum is a group of life and health insurance companies, mostly in the US but also in the UK and [...]

I have been blogging and writing about the Decision Model and Notation standard on the blog for a while now (check out these posts on the goal of a standard from 2011 and these on the approach and the submission itself). Today was a big day because the key boards at the Object Management Group approved our submission, [...]

Wrapping up, the key to intelligent processes is treating decisions as peers. Decisions may require a human but an intelligent process will automate those that can be automated. Even when a decision cannot be completely automated an intelligent process will load share between automated components and users. Even when a case exceeds the ability of the system [...]

What is an intelligent process?

So what is an Intelligent Process? An intelligent process is a dynamic, flexible and transparent process focused squarely on the consumer that continually improves and adapts. This has several elements: Customer Centric Putting the consumer at the heart of a process is central to making it more intelligent. This requires more flexibility and a focus [...]

For all the undoubted benefits of a process approach, many of the processes being modeled and implemented by organizations are not very “intelligent.” Many processes are mechanical and repetitive, often relying too much on human decision-makers. They are internally focused, driven by the organization’s own view of its transactions and structure. Relying on these processes [...]