Posts tagged as:

decision automation

Live from DAMA – A Reference Architecture for Integrating an Active Data Warehouse into the Real-Time Enterprise

March 18, 2008

Stephen Brobst of Teradata was next with A Reference Architecture for Integrating an Active Data Warehouse into the Real-Time Enterprise. He started with a great quote from a Gartner analyst:
No such thing as a business surprise – there is always a warning in advance
but were you listening – did you collect data about it, analyze [...]

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SAS improves its support for EDM

March 17, 2008

Some interesting news from SAS today that, to me at least, boosts their support of enterprise decision management or EDM. First they announced a specific product bundle from their work with Teradata – you can get details here. This integrates SAS Enterprise Miner, their predictive analytics/data mining workbench, with Teradata’s database allowing for models developed [...]

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SOA and BPM with IDC

March 11, 2008

Second session at IDC Directions today and I am listening to Maureen Fleming and Sandy Rogers talking about SOA and BPM. IDC takes the position that this is about a need for agile systems and that BPM and SOA are part of how organizations can address this need. Of course, having just come from a [...]

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Governance, Risk and Compliance (GRC) Reality Check with IDC

March 11, 2008

I dropped by the IDC Directions event today and saw two presentations. First up was Kathy Wilhide talking about Governance, Risk and Compliance or GRC as it is known. The GRC market has grown from a need for higher levels of confidence in financial and operational information. As compliance is not built into most existing [...]

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CIOs – use EDM to deliver what your business managers want

March 11, 2008

Frank Gens of IDC posted this short item on what Line of Business managers want from their CIOs and it had a nice little graph showing the key things that the business wants from IT. Of the 10 items, several seem to me to show the need for Enterprise Decision Management or EDM:

Speed up project [...]

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Live from DIALOG – Making Change Work to Your Advantage

February 25, 2008

After a fascinating lunch with Sandy Carter (of which more later), Steve Demuth gave the BRMS track keynote – Make Change Work to Your Advantage. Steve’s focus is on the potential competitive advantage of rules. Automate decisions, he said, are everywhere – with which I would completely agree – especially if you correctly consider micro [...]

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Live from DIALOG – Pierre Haren Keynote

February 25, 2008

Monday morning here at DIALOG and the keynotes are up next. The show has about 300 attendees, about half customers, representing about 18 countries. First on is Pierre Haren, Chairman and CEO of ILOG. Pierre gave a quick overview of 20 years of ILOG history and he then focused on ILOG’s mission:
Make better decisions faster [...]

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Some thoughts on designing customer interactions for a quality experience

February 13, 2008

My friend Bob Glushko and Lindsay Tabas wrote an interesting paper last year that Bob pointed out to me earlier this month – Bridging the “Front Stage” and “Back Stage” in Service System Design. I liked the paper as it raised some interesting issues about customer interactions, in particular whether interaction design or outcomes is [...]

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Automating “warm fuzzies”

January 22, 2008

I saw this post on CustomerThink – Automation Overkill – in which Ginny Wiedower correctly points out that automation of customer treatment can result in an impersonal feel and that customers appreciate the “warm fuzzies” that come from personal interactions. While I don’t disagree with her, there are two things worth considering. Firstly, as I [...]

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Using EDM to improve first call resolution

January 15, 2008

Continuing this week’s theme of Enterprise Decision Management or EDM in customer service, I am going to focus on one of the most important metrics in call centers – first call resolution. I saw a nice description of what this means in Tools To Improve First Call Resolution on CRM Daily:
When you call a toll-free [...]

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What does “Enterprise” mean in Enterprise Decision Management?

January 8, 2008

One of the biggest sources of confusion with Enterprise Decision Management or EDM is the worry that it requires enterprise-wide adoption to be valuable. That, unless a huge project is undertaken to adopt the technologies and approaches required, no value will be gained. “Enterprise” is, after all, one of the most overused term in the [...]

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Why ARE you still generating reports?

December 18, 2007

Mike Kavitz asked this question – Why are you still generating reports? – on his blog today and it made me think. Why ARE you still generating reports? Not just in the way Mike means the question (why is IT generating reports instead of empowering users with information). I mean this in a broader way [...]

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Enterprise Metadata for a curious reader

December 17, 2007

Mike replied to my post about his question on enterprise metadata. He, like me, prefers David Marco’s definition of metadata as “all physical data and knowledge from inside and outside an organization, including information about the physical data, technical and business processes, rules and constraints of the data, and structures of the data used by [...]

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Decision management and case management

December 14, 2007

I attended a very interesting presentation given by Henk from Cordys this week on Case Management. With Henk’s permission I have posted his slides on Slideshare.net (you can see them embedded below). Case management is an interesting “subset” of Business Process Management. I say “subset” as I don’t think that case management “processes” are really [...]

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The power of decision automation – CapOne’s Card Lab

December 11, 2007

Ron Shevlin blogged about CapOne’s new Card Lab. Like Ron I really like the fact that CapOne is using the interactivity possible on the web both to let customers find a product that meets their requirements and to gather a whole bunch of useful information about how customers think about credit cards. What strikes me, [...]

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Using decision management to make e-prescribing useful

December 7, 2007

Bill over at the Wireless MD had a couple of interesting posts on e-prescribing today – Senatorial bi-partisan support for e-prescribing and Caveats for e-prescribing. The use of technology to improve healthcare is an endlessly fascinating discussion and the use of information systems to handle prescriptions (e-prescribing) is one of the most debated.
There is growing [...]

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Web 2.0, Social Media and Decision Management

December 3, 2007

One of my favorite BI bloggers, Cyril Brookes, had an interesting post today – What Does Web 2.0 Really Mean for BI’s Future?. He starts by pointing out that “Successful BI enables the executives and professionals to make better decisions” to which I would add that successful enterprise decision management enables the systems in an [...]

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More thoughts on RuleBurst and Haley

November 28, 2007

Having posted some initial thoughts on RuleBurst’s acquisition of Haley, I was lucky enough to get some time with Peter Still, VP Strategy. Peter and I spent an interesting hour discussing the merger and the combined companies plans so I thought I would share some of my thoughts.
The first interesting thing to note is that, [...]

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When is Application Development not Application Development anymore?

November 27, 2007

An interesting post caught my eye recently – Should we still call it Application Development? This seems like an interesting question, particularly when you start considering the decomposition of the application that has taken place over the last decade. Not so long ago, applications (especially enterprise applications) were monolithic. They handled their own data, user [...]

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Jim Sinur’s new blog

November 26, 2007

Jim Sinur, formerly the rules guru over at Gartner and now CSO At Global 360 has a blog to which he has started posting. He already has three posts I found interesting:

The Grey Wave is Coming: BPM has to HelpAutomating decisions is also critical when you start thinking about the impending wave of retirement. Not [...]

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