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decision automation

I thought I would re-run a top 10 list from a while ago – an oldie but a goodie – on the top 10 excuses for not adopting business rules and a Business Rules Management System. #10 – We tried before and got no results There are two root causes for this excuse – over-hyping [...]

An interesting discussion started on twitter this week with @BigBlueMilky saying “Decision Management is so much more that just using business rules” – something I strongly agree with. @JeffreyGoodReq followed up by adding “But you must start with business rules” and, when I disagreed and said you must start with Decisions added “rules = context [...]

Eric Yau kicked off the business analytics keynote today, saying that they are going to focus in on the 3+3 areas discussed yesterday and with that he introduced Deepak Advani. Deepak introduced some key IT trends – rising data volumes, high volume decisions that require decision automation and LOB demanding more flexibility and independence – [...]

Gartner BPM 11 Closing Keynote

Daryl Plummer gave the closing keynote – “If I had a time machine”. He began by differentiating between science fiction and fantasy – science fiction being a vision of the future that is based on some extrapolation of currently understood science and facts. Fantasy is completely based on the whims of the visionary. What he [...]

Roy Schulte of Gartner gave a rapid fire session on business rules. Business rules he says can be used in multiple ways in a Business Process Management context. It can be used to make applications smarter and more flexible by externalizing rules. You can also use them to control process flow. And you can use [...]

There was an interesting article in the New York Times this weekend called Smarter than you think focused on e-discovery and the use of computers rather than hordes of lawyers. Two things strike me as interesting about this article. The first is that it is a classic example of the power of beginning with the [...]

Gleanster and its BI research

I was recently sent a copy of a Gleanster report. Gleanster for those who have not heard of it is a new company (founded by an old colleague of mine, Jeff Zabin, and others) that delivers free research. It is not clear what its business model, exactly, but for readers of the blog it represents [...]

The folks at IDC (Dan Vesset, Maureen Fleming, Steve Hendrick, Henry Morris and others) have just released Worldwide Decision Management Software 2010–2014 Forecast: A Fast-Growing Opportunity to Drive the Intelligent Economy – the first ever market sizing for “Decision Management”. This is exciting – it’s great to have a leading research organization like IDC pull [...]

Syndicated from ebizQ This week I am discussing the characteristics of a decision-centric platform. Decision-centric organizations try to automate decisions where possible so any platform must allow the automation of decisions. Plugging decisions into high throughput, rapid response, transactional systems must be possible and real-time decision making supported. In addition the platform must provide automated [...]

Syndicated from ebizQ Noam Tamarkin had a post recently on Efficient or Effective in software development in which he asked an important question – would you rather be more efficient or more effective when it came to developing software. Most would, like Noam, answer that they preferred to be effective. Yet I see many programming [...]

Sandy Carter, Tom Rosamilia and Steve Mills led a press conference on their key announcements. IBM feels strongly that it has really got the experience you need for BPM and SOA. For their Dynamic Business Process and Models they have 5,000+ engagements and are #1 in BPM market share according to Gartner. They have research [...]

I got an update from the folks at IDIOM recently. The founders say they got started with data modeling in the early 80s and realized this could not deliver model-driven development because the whole process thing did not work. By the 90s they had found an approach that worked as a model-driven approach but the [...]

As I blogged earlier, at the SAS Global Forum this week some SAS speakers drew a distinction between Business Intelligence – BI – and Business Analytics. I worry that this is a distinction without a difference and that it fell short of what SAS can offer its customers. Neil Raden, on his blog, dismissed the [...]

First Look – EpiAnalytics

I recently got a chance to discuss EpiAnalytics product offerings and see a brief demonstration. EpiAnalytics provides contact center analytics to improve customer service and technical support business processes using analytics (including text analytics) and decision automation to automate the manual analysis of leads and support emails. The results are then plugged into an engine [...]

Mobile Agent Technologies ( www.agentos.net) is an early stage start-up offering an integrated platform for decision automation- Einstein Enterprise. This combines and integrates various technologies typically sold separately, like business rules and analytics, and is intended as a horizontal product for the automation and management of decisions. Einstein Enterprise is Java-based and combines open source [...]

Chris Skinner wrote a nice little piece on the Future Call Center over on the swift community. He had some nice examples, though he was focused on how the future call center might be using video. What struck me, though, was that decision making is critical to his example. Neither the avatar nor the video-linked [...]

Steve Cranford of PwC wrote an interesting piece called Bringing Order to Chaos (brought to my attention by Alan over at Tibco) that made me think. Steve’s focus is on the next software suite for enterprises (something he calls an Intelligent Business Performance Platform) consisting of business intelligence, business process and business rules. Reading this [...]

Ronan Bradley had an interesting article on ebizQ this week – Fertile Ground for ROI in BPM: Three Unlikely Areas. In it he outlined some areas of banking where business process management (BPM) could deliver an ROI. Keeping up with regulations In which he points out that “a feature of BPM systems (over custom coded [...]

Is Self-Service good or bad?

Ellen Goodman of the Boston Globe had a column “Self-serve and slave” (that I saw in the San Jose Mercury News as “In a self-serve nation, work gets dumped on us“) in which she rails against self-service and compares it to the outsourcing of work from paid employees to us consumers. As she says: For [...]

Thanks to my friends at Bankwatch I heard today about eBank in Japan. The bank is described in this nice article on swiftcommunity.net. What struck me about this was the focus on complete automation of decision making – not just the processes and information colleciton, but the decision making itself. Is this the person they [...]