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decision automation

I am giving a webinar on Boost Straight Through Processing in Your Claims System with Decision Automation at 10am Pacific on November 16. Register for this free webinar to see how you can automate decisions to handle more claims without manual intervention. Boost your Jet or Straight Through Processing rates to new heights to reduce costs, [...]

I spoke at the IBM Process Transformation Summit today on Transforming Business Operations One Decision At A Time. I began with some examples of operational excellence, showing how four pillars really matter – data, metrics, processes and decisions. Of these, it is decisions and processes that offer opportunity to transform business operations. Organizations that transform themselves in [...]

Lisa Kart and Roy Schulte recently published a new research report Develop Good Decision Models to Succeed at Decision Management (subscription required). This is the first piece of formal research published by Gartner on decision modeling. Their introduction text says The industry trends toward algorithmic business and decision automation are driving wider adoption of the decision management [...]

I presented on the lessons we have learned deploying decision management and decision modeling at scale at various clients, specifically some large financial institutions. We have some case study like papers available (contact us for a copy) and here are the key takeaways: Decision Modeling Widely Accessible, Collaborative Lots of people can build and use [...]

I am giving a webinar on Sell Business Rules to your Boss with Progress on July 14th at Noon ET: You know and understand the key issues you face on a day to day basis. But does your boss? Often times you are faced with developing a new business application requiring complex logic or lots of [...]

I blogged a little about the tech preview of IBM’s Operational Decision Manager – Advanced product when I was at IMPACT and I recently got a full briefing on the new ODM Advanced release. ODM Advanced has been under development for about 2 years with early access for customers back in late 2013 and technology [...]

First Look – Scorto Update

I last looked at Scorto back in 2010 (see this First Look). The firm continues to be focused on Decision Management and risk management solutions and now has 7 offices around the world focused on insurance and banking customers. In particular Scorto focuses on debt collection, customer acquisition, loan origination and risk management. The products [...]

I am often asked about the difference between decision support systems and decision management systems. This is an interesting topic and one that is central to the value proposition of decision management systems so I thought I would revisit it. All decisions involve a choice, a selection of a course of action from a set [...]

1. You want my business users to do WHAT? Yes, pure fear is the number one reason. There are still a lot of IT departments who cannot accept the idea of the business community maintaining business rules. Mostly this is aversion to the perceived risk but sometimes it is simple fear that they personally will [...]

2. Business users wouldn’t know what to do with decision automation if they had it “My business users don’t want to get involved” “But I can’t get users to tell me the rules now” “I don’t want the users telling us how to do our jobs” The first reaction to decision automation technology from some [...]

3. It will take too long to get results This excuse gets trotted out for one of two reasons – either the organization feels it is just too busy to take on something new or someone has heard that the technology requires a large up-front investment in time. Let’s take these one at a time. [...]

5. I can’t afford it Just like any new approach, decision automation software costs money, so does the training, so does the initial help you need. A sense that it cannot be afforded comes from either the team with the initial problem or from the IT department as a whole. When the problem comes from [...]

6. My new operational system will do that One of the “hardy perennials” when it comes to technology is that some new system already in the works will address the problem. In the case of decision automation this can take the form of “my new package includes that process/decision” or “my new package already has [...]

7. Why do I need more technology to handle business logic? This excuse comes up both in forward-looking companies that have made an effort to standardize on a set of technology and on technology-resistors who like to stick only with technology they have been using for years. Let’s drill into some of the specific excuses [...]

IBM has two core Decision Management products, Operational Decision Management and Analytical Decision Management. As noted yesterday CIOs see a need to drive better real time decisions while CEOs see the need to differentiate their organizations by translating insight into actions (by making decisions). The Decision Management solutions are focused on optimizing decisions – not [...]

#8. We’re doing fine as we are; why fix what isn’t broken? What this normally means is that there are no obvious decision-centric problems in the current IT portfolio. I am reminded of a story I heard a long time ago. An IT leader was called in and asked to give a report on the [...]

I thought I would re-run a top 10 list from a while ago – an oldie but a goodie – on the top 10 excuses for not adopting business rules and a Business Rules Management System. #10 – We tried before and got no results There are two root causes for this excuse – over-hyping [...]

An interesting discussion started on twitter this week with @BigBlueMilky saying “Decision Management is so much more that just using business rules” – something I strongly agree with. @JeffreyGoodReq followed up by adding “But you must start with business rules” and, when I disagreed and said you must start with Decisions added “rules = context [...]

Eric Yau kicked off the business analytics keynote today, saying that they are going to focus in on the 3+3 areas discussed yesterday and with that he introduced Deepak Advani. Deepak introduced some key IT trends – rising data volumes, high volume decisions that require decision automation and LOB demanding more flexibility and independence – [...]

Gartner BPM 11 Closing Keynote

Daryl Plummer gave the closing keynote – “If I had a time machine”. He began by differentiating between science fiction and fantasy – science fiction being a vision of the future that is based on some extrapolation of currently understood science and facts. Fantasy is completely based on the whims of the visionary. What he [...]