Posts tagged as:

decision automation

A decision-centric platform supports automation

January 26, 2010

Syndicated from ebizQ
This week I am discussing the characteristics of a decision-centric platform.
Decision-centric organizations try to automate decisions where possible so any platform must allow the automation of decisions. Plugging decisions into high throughput, rapid response, transactional systems must be possible and real-time decision making supported. In addition the platform must provide automated support for [...]

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Business rules for more effective development

June 17, 2009

Syndicated from ebizQ
Noam Tamarkin had a post recently on Efficient or Effective in software development in which he asked an important question – would you rather be more efficient or more effective when it came to developing software. Most would, like Noam, answer that they preferred to be effective. Yet I see many programming teams [...]

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IMPACT Press Announcements

May 4, 2009

Sandy Carter, Tom Rosamilia and Steve Mills led a press conference on their key announcements. IBM feels strongly that it has really got the experience you need for BPM and SOA. For their Dynamic Business Process and Models they have 5,000+ engagements and are #1 in BPM market share according to Gartner. They have research [...]

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First Look – IDIOM Decision Manager

April 16, 2009

I got an update from the folks at IDIOM recently. The founders say they got started with data modeling in the early 80s and realized this could not deliver model-driven development because the whole process thing did not work. By the 90s they had found an approach that worked as a model-driven approach but the [...]

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Here’s how to build on Business Analytics

March 31, 2009

As I blogged earlier, at the SAS Global Forum this week some SAS speakers drew a distinction between Business Intelligence – BI – and Business Analytics. I worry that this is a distinction without a difference and that it fell short of what SAS can offer its customers. Neil Raden, on his blog, dismissed the [...]

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First Look – EpiAnalytics

February 23, 2009

I recently got a chance to discuss EpiAnalytics product offerings and see a brief demonstration. EpiAnalytics provides contact center analytics to improve customer service and technical support business processes using analytics (including text analytics) and decision automation to automate the manual analysis of leads and support emails. The results are then plugged into an engine [...]

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First Look – Mobile Agent Technologies

January 14, 2009

Mobile Agent Technologies ( www.agentos.net) is an early stage start-up offering an integrated platform for decision automation- Einstein Enterprise. This combines and integrates various technologies typically sold separately, like business rules and analytics, and is intended as a horizontal product for the automation and management of decisions.
Einstein Enterprise is Java-based and combines open source and [...]

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Using Decision Management to power the call center of the future

August 19, 2008

Chris Skinner wrote a nice little piece on the Future Call Center over on the swift community. He had some nice examples, though he was focused on how the future call center might be using video. What struck me, though, was that decision making is critical to his example. Neither the avatar nor the video-linked [...]

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Using decision management to deliver intelligent business performance

August 5, 2008

Steve Cranford of PwC wrote an interesting piece called Bringing Order to Chaos (brought to my attention by Alan over at Tibco) that made me think. Steve’s focus is on the next software suite for enterprises (something he calls an Intelligent Business Performance Platform) consisting of business intelligence, business process and business rules. Reading this [...]

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Fertile Ground for ROI in BPM – Decisions!

July 23, 2008

Ronan Bradley had an interesting article on ebizQ this week – Fertile Ground for ROI in BPM: Three Unlikely Areas. In it he outlined some areas of banking where business process management (BPM) could deliver an ROI.

Keeping up with regulations
In which he points out that “a feature of BPM systems (over custom [...]

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Is Self-Service good or bad?

July 18, 2008

Ellen Goodman of the Boston Globe had a column “Self-serve and slave” (that I saw in the San Jose Mercury News as “In a self-serve nation, work gets dumped on us“) in which she rails against self-service and compares it to the outsourcing of work from paid employees to us consumers. As she says:
For every [...]

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Is eBank the future of banking?

July 16, 2008

Thanks to my friends at Bankwatch I heard today about eBank in Japan. The bank is described in this nice article on swiftcommunity.net. What struck me about this was the focus on complete automation of decision making – not just the processes and information colleciton, but the decision making itself. Is this the person they [...]

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How to address decision making challenges – optimism

June 26, 2008

Optimism in one characteristic that it might see harsh to criticize. But take a look at this article on Accounting for the future. It makes a couple of interesting points. Firstly that the preparation of projections can be misleading and that an “inside view” – caused by developing a detailed plan, say – makes you [...]

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How to address decision making challenges – Peer Pressure

June 23, 2008

This week I thought I would write some posts about how enterprise decision management can help address some of the very real challenges in decision making. First up is peer pressure. A friend sent me this article from the Sloan Review – Applying (and Resisting) Peer Influence -and a couple of key concepts are clear [...]

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Automating Decisions within Business Processes

May 21, 2008

I can’t blog this session live as John Rymer and Mike Gualtieri have asked me to participate. What follows is a combination of thoughts based on the presentation and post-presentation notes.
The theme of the presentation is that “The next frontier in business process management (BPM) and business rules is automating decisions within business processes”. If [...]

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First Look – ThinkAnalytics

March 31, 2008

I spent some time with Peter Docherty of ThinkAnalytics recently, talking about their decisioning product. ThinkAnalytics grew out of K.wiz, a small team focused on the automation of the data mining process. The team had experience in data mining, real-time telecoms monitoring and data compression. They delivered an open, component-based platform with the intent to [...]

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Want EDM Success? How about a recipe for that?

March 28, 2008

Mike Kavitz had a great post on his blog today Want SOA Success? Try this Recipe. I really liked the article, not least because it was clearly based on hard-won experience on Mike’s part. Reading it I saw how similar an Enterprise Decision Management or EDM success recipe would be.

Research the living daylights out [...]

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First Look – Chordiant Decision Management

March 27, 2008

I had a chance to talk with Rob Walker last week about Chordiant and their decision management platform. Chordiant focuses on large customers – those with lots of decisions in markets such as retail banking, consumer lending, card services, insurance and communications. Their mantra is Customer Experience Management and they aim to deliver an improvement [...]

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First Look – Zementis ADAPA

March 25, 2008

A little while ago I got to talk to Mike Zeller and his team at Zementis about their decision management platform – ADAPA, what they call a predictive analytics decision engine. ADAPA stands for Adaptive Decision And Predictive Analytics.
The folks at Zementis started trying to solve a fairly common problem in organizations adopting data mining [...]

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Drools, Java code, business rules and decision automation

March 24, 2008

The nice folks on the Drools blog pointed me to an article today called Implement business logic with the Drools rules engine. This article was written by Ricardo Olivieri of IBM. Richard does a nice job of walking through both the basic case for using a business rules engine (BRE). I feel compelled to make [...]

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