Posts tagged as:

dashboard

Analytics in the call center

March 18, 2010

IBM announced an interesting new analytic product today – RAMP or Real-time Analytic Matching Platform. The idea behind this is to improve on the approaches currently used to route calls which typically rely on an availability-based approach to connect customers to agents. This doesn’t take an agent’s focus or availability nor what a customer is [...]

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Your movements speak for themselves

December 11, 2009

Syndicated from BeyeNetwork
Jeff Jonas had a great post on his blog recently, Your movements speak for themselves: Space-Time Travel Data is Analytic Super-Food! in which he made the point that:
Mobile devices in America are generating something like 600
billion geo-spatially tagged transactions per day.
With such huge volumes involved, this information is only going to be useful [...]

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A decisioning elevator pitch

November 24, 2009

Syndicated from ebizQ
So you’re the CIO of a Fortune 500 company and you step into an elevator with your CEO. He asks why the board should approve your seven figure Decision Management budget request. What’s your “elevator pitch” for decisioning?

Is it that decisioning can change the basic assumptions of your business – decoupling growth, revenue [...]

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Some thoughts on Application Development 2.0

August 12, 2009

Syndicated from ebizQ
As the summer doldrums roll on I thought I would try and stir things up a little with a “2.0″ post – specifically some thoughts on a software stack for “Application Development 2.0″. Such a stack would:

Model processes, events and decisions as first class objects
Support declarative (rules-based) approaches to developing business logic
Use visual [...]

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First Look – IBM and SPSS

July 1, 2009

I got a chance to catch up with the folks from IBM/Cognos to discuss their (fairly) recent announcement of a formal OEM relationship with SPSS for PASW Statistics (briefly reviewed here). I discussed their original, less formal, partnership previously. IBM Cognos has a long alliance history with SPSS, often working with them to co-sell into [...]

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First Look – Vitria M3O

June 16, 2009

I got an update on Vitria for the first time in a few years a little while back. Vitria started back in 1994 with Enterprise Application Integration capabilities and has added Business Process Management, Business Activity Monitoring and ultimately Business Event Management/Complex Event Processing functionality over the last few years. They are using “Operational Intelligence” [...]

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First Look – myDials 3.0

June 8, 2009

myDials is a company focused on optimizing operational performance by delivering timely, relevant, actionable performance metrics, contextual information, guidance and “every person” analytics. On June 8th they announced myDials 3.0. myDials is focused on helping all employees focus on the monitor/analyze/adjust cycle that helps ensure that operations remain in synch with company strategies and plans. [...]

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Beyond Predictive BI

May 15, 2009

Syndicated from ebizQ
David Linthicum’s recent blog post Approaching Predictive BI made me want to reiterate some of my thinking around BI (on which I have a whole category) on my blog. I often talk about going “beyond BI” with decision management. I distinguish between BI and Decision Management because BI helps you understand your business [...]

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Leverging BPM and BI to create agile business processes

May 6, 2009

A crossover session combining WebSphere BPM and Cognos BI.  Linking BI and BPM allows you to leverage insight from your information across multiple applications and processes. You can extend process execution data to BI users, you can improve decision points within your process using BI and you can enhance business activity monitoring with BI. The [...]

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Dashboards should do more than raise your blood pressure

April 24, 2009

Syndicated from BeyeNetwork
This headline came from a briefing I got from LucidEra about their spring release and was so good I just had to use it. Think about it – if all a dashboard does is stress you out and raise your blood pressure by telling you what’s wrong without giving you any help as [...]

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Do not underestimate the need for automation in decision making

April 20, 2009

Tom Davenport wrote a nice piece last year that recently showed up on my radar – 10 Principles of the New Business Intelligence – on HarvardBusiness.org. His first principle was particularly good:
Decisions are the unit of work to which BI initiatives should be applied.
Whether you are just looking to make your reporting and dashboards more [...]

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Here’s how to build on Business Analytics

March 31, 2009

As I blogged earlier, at the SAS Global Forum this week some SAS speakers drew a distinction between Business Intelligence – BI – and Business Analytics. I worry that this is a distinction without a difference and that it fell short of what SAS can offer its customers. Neil Raden, on his blog, dismissed the [...]

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Business Intelligence or Business Analytics?

March 25, 2009

Syndicated from ebizQ
At the SAS Global Forum this week some SAS speakers drew a distinction between Business Intelligence – BI – and Business Analytics. This distinction between Business Intelligence (what everyone else does) and Business Analytics (what SAS does) struck me as a distinction without a difference, as a friend of mine used to say.
As [...]

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First Look Tavant

March 6, 2009

Some weeks back I got a review on Tavant, a 700 person IT services and solutions company with a focus in financial services (mortgage, trading and security), ebusiness and Service Operations such as warranty management. I was interested in their warranty product as part of my research into the warranty claims space. The product – [...]

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First Look – Truviso

March 3, 2009

I got a second chance to chat with the folks at Truviso recently. Truviso was founded after a Professor and his PhD student, at Berkeley went back to the fundamentals of data management and predicated that in a world of highly interconnected objects it would be necessary to eliminate the batch-centric database process of “store [...]

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SAS Warranty Solutions First Look

February 26, 2009

Some weeks ago I got a chance to review the SAS Warranty Analysis product. I was doing some due-diligence before my speech on “Next Generation Warranty Systems” to the Warranty Chain Management Conference in April.  The folks from SAS began with an Aberdeen quote from 2006:
Warranty analytics is the number one differentiator between Best in [...]

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IBM and ILOG – Thoughts on Jerry Cuomo’s WebSphere Top 10

January 24, 2009

Jerry Cuomo has been talking about WebSphere in 2009 and he published his top 10 list on his blog  WebSphere: Into the wild BLUE yonder!.

Business Mash-ups
Business Rules
Middleware-as-a-Service
Rainmaker
Extreme Scale
WAS.NEXT
Restful – Agile
DataPower-lution
POWERful Middleware
Industry-savvy Middleware

He expanded this list with some additional thoughts in an article on InfoQ. Serveral of these – business mash=ups, business rules, Middleware-as-a-Service and Agile [...]

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Oracle’s BI Strategy

December 2, 2008

Tobin Gilman of Oracle presented on Oracle’s BI Strategy. Oracle views Enterprise Performance Management and Business Intelligence as coming together over time and has a single strategy. They see ERP and CRM as having enabling operational efficiencies by driving a process-centric view across silos. Clearly BPM has completed this transition. Yet management processes – reporting, [...]

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Getting to the Right Price with Oracle Data Mining

December 2, 2008

Rachel Scales presented on Getting to the Right Price: Using BI Apps with Oracle Data Mining to Improve You Company’s Margins. Pricing is increasingly complex as the world is changing and becoming more competitive. Customer loyalties are changing, resources are constrained and competition is more global. Price management is necessary to ensure your share of [...]

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Powering Next-Generation Predictive Applications with Oracle Data Mining (ODM)

December 2, 2008

Charlie Berger of Oracle presented on Powering Next-Generation Predictive Applications with Oracle Data Mining (ODM). Charlie joined Oracle from Thinking Machines about a decade ago and have been putting machine learning algorithms into the Oracle kernel. Data Mining, in database or otherwise, sifts through data to find hidden patterns, discover new insights and make predictions. [...]

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