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Many organizations have buried their operational decision making in business processes and information systems, making it hard to optimize how these decisions are made. This matters because more and more of the value created by business processes is associated with these kinds of decisions. As more processes are digitized and automated to keep pace with [...]

We are running our regularly scheduled, and highly reviewed, Introduction to Decision Management training again February 23-25, 10am-11:30am Pacific each time. Decision Management allows the effective automation of decision-making combined with increased business agility and greater effectiveness. Decision Management is a proven approach for adopting business rules and predictive analytics technology. Used with these technologies, [...]

Mark Clare, the Global Head of Data/Information Management and CDO at HSBC, came up next to be interviewed by Jill Dyche of SAS. Mark has been a CDO previously and took his latest role in large part because it is a business role focused on driving data into the operations of several division. He and [...]

Jack Philips kicked off this year’s International Institute for Analytics Chief Analytics Officer Summit emphasizing the power and pervasiveness of analytics. Analytics, he says, is a classic disruptive innovation with most companies seeing a slow start and then a sudden inflexion point to rapid adoption and growth. Now the challenge is how to scale analytics, [...]

Final session today focused on systems and architecture for Big Data Analytics. It began by talking about the friction between business and IT and how this is increasing, especially around information and analytics where business users want to be able to work with data without worrying about IT. This creates challenges for IT specifically: The [...]

Karl Rexer sent me a few highlights from his 2015 Data Science Survey. This was formerly known as the Rexer Data Miner Survey but the term Data Scientist has surged in popularity so it has been renamed. I have blogged in the past about the survey and like many in the business I look forward to the [...]

I am giving an online class Introduction to Decision Management in three 90 minute sessions November 17,18,19 Decision Management allows the effective automation of decision-making combined with increased business agility and greater effectiveness. Decision Management is a proven approach for adopting business rules and predictive analytics technology. Used with these technologies, Decision Management improves risk management and [...]

I am giving an online class Introduction to Decision Management in three 90 minute sessions August 25,26,27 Decision Management allows the effective automation of decision-making combined with increased business agility and greater effectiveness. Decision Management is a proven approach for adopting business rules and predictive analytics technology. Used with these technologies, Decision Management improves risk management [...]

Ron Bodkin of Think Big (founded in 2010 and acquired by Teradata in late 2014) came up next to talk about their consulting practice around hadoop and other big data infrastructure. They are now over 100 people (on shore and off shore) with a 100% focus on Big Data technology. They are run largely separately [...]

Next up was a discussion of the Teradata Marketing applications with a presentation from MGM Resorts. I wrote about their marketing solutions back in 2013. These solutions have evolved and include in-house and acquired technology like Market Helm, Aprimo and others. These solutions are designed to bring cross-channel consistency and customer specificity. Individualization, real-time interaction, [...]

We have just posted a new white paper on Next Generation Claims Systems Decision Management delivers next generation claims systems that act immediately, increase agility, consistency and accuracy, improve customer satisfaction, speed response and reduce costs. Insurers can achieve significant speed-to-market gains, reduce fraud and create innovative new claims processes. Today’s insurance claims systems deliver [...]

Last week OpenText acquired Actuate and their CEO, Mark Barrenechea, blogged about the acquisition. As Mark says "analytics are a hot technology" so mergers and acquisitions in the analytic space are to be expected. With OpenText's focus on Enterprise Information Management and its strong content management capabilities, an analytics firm like Actuate makes good sense. OpenText already had content management, business process [...]

#IBMInsight Internet of Things

Jake Porway came back to talk about the coming explosion of data. With the Internet of Things, drones and more sensors everywhere, our current view of "big data" is going to seem quaint in the not too distant future. So much more data is going to come flooding in we have to adopt new technologies and new [...]

Second day at Insight 2014 and the opening keynote is about transforming your industry. Mike Rhodin kicked things off by discussing how people think - by observing, interpreting what we see based on our experience and biases, and then we decide what we are going to do.  But there is a limit to how well we can do [...]

Shanker Ramamurthy kicked off the session, describing how, as the world's economy is digitized, the use of Big Data and analytics to compete in the new real-time economy becomes essential. The latency with which enterprises much develop and implement solutions is collapsing to zero. Customers are demanding more value for money at the same time, requiring not just faster [...]

At IBM Insight 2014 this week to hear about IBM's latest data and analytics offerings. Tomorrow I will be speaking myself on how event-centric decisions represent an inflection point in real-time decision making. For now though it's going to be all IBM. After some great rah-rah intro material from Jake Porway and Jeff Jonas, Bob Picciano came [...]

I will be giving the Decision Management and Business Rules 101 class at BPM Institute's New York event in November - Monday November 3 Decision Management and business rules allow the effective automation of decision-making combined with increased business agility. Adopting decision management and business rules technology improves customer service, enables 1:1 marketing, increases straight [...]

Next up at the IBM Watson Analytics Cloud announcement is a partner panel with SugarCRM, AVENT and Truven Health Analytics: AVENT is a global technology company with a deep services company with a group focused on using analytics. SugarCRM is a CRM software company focused on helping businesses create extraordinary customer relationships. Truven Health is focused on using [...]

This week's white paper is an oldie but goodie - The Case for Centralized Customer Decisioning An Imperative for Every Channel, Every Interaction Marketing understands customers better than any other single group, and should own customer treatment decisions. As marketers strive for a genuine dialogue with their customers, an interactive and personalized experience that builds brand [...]

One of the students on my UCI Class Business Goals for Predictive Analytics quoted his mentor in a discussion we were having about cross-referencing metrics or KPIs with the decisions that influence them.   Only measure those things you are willing to change and be willing to change the things you measure.   I really [...]