Posts tagged as:

customer decision management

Interview – Putting customer value to work

August 31, 2009

Brent Leary interviewed me last week and posted it on his Social CRM blog. You can read about the interview, and listen to it here: Brent’s Social CRM Blog: Putting Customer Value to Work with Enterprise Decision Management – A Conversation with James Taylor. In it Brent and I mention an upcoming webinar with the [...]

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Article on Customer Decisioning

June 25, 2009

I wrote an article on customer decisioning – To Focus on Your Customer, Focus on Your Decisions – in Frost & Sullivan’s Customer Contact eBulletin. Enjoy

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