Compliance

How to prioritize the use of EDM in a recession

February 8, 2008

Last post in my series today – how to prioritize your use of EDM in a recession. As with any effort to prioritize EDM, the first thing to do is identify the decisions that make the difference. This means finding the micro decisions that are often hidden in your processes as well as correctly identifying [...]

Read the full article →

Automating detection of insider trading, money laundering and fraud

January 29, 2008

One of the most interesting uses of enterprise decision management or EDM is in automating detection of various kinds of “bad” activity. Whether the concern du jour is insider trading, money laundering or just plain old fraud. There are a number of reasons why EDM is such a powerful approach.

Automation is fundamentally the best approach [...]

Read the full article →

Using EDM to manage call center (and other) costs

January 18, 2008

While the primary focus of applying EDM to customer service should not be cost containment or reduction, there is still a role for EDM in managing costs. For instance:

With 25% churn and complex IT systems, training costs are a huge problem for call centers.
By automating decisions EDM can reduce the complexity and thus cost of [...]

Read the full article →

More thoughts on RuleBurst and Haley

November 28, 2007

Having posted some initial thoughts on RuleBurst’s acquisition of Haley, I was lucky enough to get some time with Peter Still, VP Strategy. Peter and I spent an interesting hour discussing the merger and the combined companies plans so I thought I would share some of my thoughts.
The first interesting thing to note is that, [...]

Read the full article →

Live from Business Rules Forum (almost) – Agile Compliance

October 26, 2007

I am now back from the Business Rules Forum, after a long delay in Denver, and catching up on my blog posts. First session on Thursday morning was Hugh Taylor talking about Agile Compliance. It was very early and Hugh tells us that he was thrown up all over on the plane down! The room [...]

Read the full article →

Live from Business Rules Forum – From Business Rules to Enterprise Decisioning

October 23, 2007

Ron Ross kicked off the main sessions today with his keynote “From Business Rules to Enterprise Decisioning“. He opened by saying that it is easy to think that everything that can be automated, has been. Yet there is a clear gap between what our existing systems can do and what we need. Part of this [...]

Read the full article →

Book Review – The world is flat

December 14, 2006

The World Is Flat: A Brief History of the Twenty-first Century
I have just finished reading “The World Is Flat” by Thomas Friedman. Firstly a health warning – it’s a REALLY long book. Even skimming some sections it took me a long while to read it. Overall it is a good if somewhat long winded read. [...]

Read the full article →

Next Entries →