Compliance

DIALOG Sodexo – Workforce Management

February 5, 2009

Sodexo provides all sorts of services around food and facilities management. Labor is the number one cost for Sodexo. Each of their businesses, and they have businesses in 7,000 locations, is run somewhat separately. Most staff are hourly, many are unionized and each State has different rules. Tracking and managing hours worked is critical to [...]

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IBM and ILOG – Simpler, more agile processes

January 21, 2009

I am going to be attending ILOG’s DIALOG ’09 user group next month and I thought I would build up to it by posting my thoughts on some of the opportunities IBM has as it integrates ILOG’s technology into its product portfolio. Today is the first one in this series – the opportunity to use [...]

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Decision management is critical for successful e-prescription

December 19, 2008

MSNBC had an interesting article on Docs to get bonus pay for e-prescriptions. The article had a great comment:
The biggest reason for the paperless push is to improve safety. More than 1.5 million Americans are injured every year by medication mistakes. Deciphering doctors’ chicken-scratch — was that 100 milligrams or 100 micrograms? — does play [...]

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Customer Centricity Strategy #3 – Mass Customization

December 17, 2008

Wrapping up my responses to John Schmidt’s post on Customer Centricity with a discussion of Mass Customization. John describes this as managing trade-offs and building sophisticated models to customize your response to each and every customer based on their value…

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Oracle’s BI Strategy

December 2, 2008

Tobin Gilman of Oracle presented on Oracle’s BI Strategy. Oracle views Enterprise Performance Management and Business Intelligence as coming together over time and has a single strategy. They see ERP and CRM as having enabling operational efficiencies by driving a process-centric view across silos. Clearly BPM has completed this transition. Yet management processes – reporting, [...]

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Live from BIWA Summit – Competing on Analytics

December 2, 2008

At the Business Intelligence Warehousing and Analytics Summit at Oracle today. BIWA is part of the Oracle User Group focused on BI, analytics and data warehousing. Jeanne Harris of Accenture (author, with Tom Davenport, of Competing on Analytics) started off the day. The subtitle of her presentation is “Building Competitive Strategies Around Data-driven Insights”.
Analytics are [...]

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Using decision management to prepare for an unknown future

November 18, 2008

Recently, Ronan Bradley discussed the challenges for banks in the area of compliance, given the rapidly changing environment. He made three specific points with which I agree and that I think shows the value of a decision management approach for banks and others facing an unknown but difficult regulatory environment in the next year or [...]

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On the importance of holistic decision making

November 6, 2008

I was chatting with someone the other day who shared a story of a European health insurer.   Their decision-making in claims looked only at the validity of the claim and nothing else. This of course created a situation where good (and very profitable customers) could be treated correctly but ineffectively – such as one [...]

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Integrating Predictive Analytics and BRM to Improve Health Plan Member Experience

October 30, 2008

Two gentlemen from Deloitte presented Integrating Predictive Analytics and BRM to Improve Health Plan Member Experience. 80% of healthcare costs are incurred by 20% of members and traditionally the 20% get all the focus. Analytics and data mining get applied to claims, authorization, costs as a result. Segmentation focuses on the unprofitable and unhealthy. Increasingly [...]

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Building Blocks of Decision Management

October 30, 2008

Michele Edelman of Discover presented on Building Blocks of Decision Management: “Tools to Rule”. Michele spends a lot of time educating people inside Discover and her team use sources like McKinsey to show executives why EDM matters. For instance, a report on top 10 macro-economic trends:

Centers of economic activity will shift profoundly not just globally [...]

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Live from the EDM Summit – From Here to Agility

October 28, 2008

I am at the EDM Summit this week and will be blogging live from some of the sessions and posting random thoughts and comments in addition. Despite the difficult market conditions, attendance looks good with a nice full room for the keynote and attendees from 17 countries. This year’s event also has a dozen new [...]

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Using decision management for Governance, Risk and Compliance

August 20, 2008

A reader asked me to blog about GRC – governance, risk and compliance – this week and, in particular, the difference between IT governance and true business governance or what is broadly known as GRC. I have been thinking about this and will write some more posts when I get back from vacation but, for [...]

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EDM and the role of line managers

July 14, 2008

Tammy Erickson wrote an interesting piece last week The End of Line Managers as We Know Them – Peter Drucker’s Prediction that made we wonder how applying enterprise decision management, EDM, would change the role of line managers. Several changes would seem to be likely:

Less rubber-stamping
With the automation of approvals, eligibility, refunds, pricing decisions and [...]

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The future of consumer banking needs EDM

July 11, 2008

Naumi Haque wrote this nice piece on The future of consumer banking and it struck me how many of the things she suggests, with which I agree, require a broad-based adoption of EDM.
For instance she suggests a single financial cockpit – she calls it a dashboard but she wants to be able to do things [...]

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Business Process – Linking Business and IT

June 18, 2008

Janelle Hill of Gartner kicked off day 2. Business Process Management is the current approach to being process-centric and part of a long history stretching back to Taylor/Deming, Business Process Reengineering and more. In particular it is an evolution from computerized process flow, to packaged applications as best practices and now flexible and adaptive processes. [...]

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Age of Dynamic Business Applications

May 21, 2008

Dean Hager from Lawson came on to follow-up on the dynamic business applications story. Dynamic means “continuous change, activity, or progress” and Enterprise Applications “suck at this” to use his words. But this is a problem as the world is changing – people change, events cause change, the business climate changes and more. He asked [...]

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Live from InterACT – Closing Keynote

April 30, 2008

Ted Iacobuzio of TowerGroup gave the closing keynote, expanding on the survey results Fair Isaac announced today. More than 100 of the InterACT attendees took the survey – clearly this is top of mind. Some highlights:

Lenders appreciate the need for integrated customer information and multi-product decisioning
Lenders are not all at the same speed in implementation
Respondents [...]

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Live from InterACT – The Mortgage Crisis

April 29, 2008

Interesting session on the Mortgage Crisis next, subtitled “Implications for a Global Economy”. Joe Breeden of Strategic Analytics and Daniel Melo of Fair Isaac. Joe started by saying that this is the 3rd time this has happened in the last 16 years. And, as before, it’s not just about mortgage and it’s not just about [...]

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Live from InterACT – Insurance in the 21st Century

April 28, 2008

After lunch I joined the Insurance track and listened to Don Light of Celent (who wrote this nice paper some time ago) and Mike Gordon of Fair Isaac. Mike started and his first slide was headlined “survival of the fittest” which seems like the right headline! There is clearly a lot on in insurance these [...]

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Live from DAMA – What do they mean, BUSINESS Metadata?

March 18, 2008

Next up was a session from some folks at ASG talking about business metadata. They started by discussing the metadata audience and how it is changing as the syntactic and semantic richness of metadata increases. Initially there was a focus on consistent definitions for, say, COBOL copy books. Gradually expanded out to DBAs, Data Architects [...]

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