JT on EDM

Another session at Brainstorm, this time a case study from Genentech. Genentech has many policy documents that are interrelated, complex and lengthy and yet essential to operations – employees must understand them and follow them. As Genentech has made progress on its process management initiative it has found that getting the participants in the process [...]

Syndicated from ebizQ
Jim Sinur had a short post on The Power of Visibility with BPM Enabled Processes that made me think about another kind of visibility – visibility of decisions. One of the most powerful benefits of adopting business rules to manage decisions is that the approach generates increased visibility into the decision making process [...]

Syndicated from ebizQ
John Reynolds over on the Thoughtful Programmer had a great post a little while back – 19th Century BPMS. In it he said
I sometime find it useful to describe a BPMS in terms of things and people that you probably would have found in an office or factory in the 1890s
This struck me as [...]

Sodexo provides all sorts of services around food and facilities management. Labor is the number one cost for Sodexo. Each of their businesses, and they have businesses in 7,000 locations, is run somewhat separately. Most staff are hourly, many are unionized and each State has different rules. Tracking and managing hours worked is critical to [...]

I am going to be attending ILOG’s DIALOG ‘09 user group next month and I thought I would build up to it by posting my thoughts on some of the opportunities IBM has as it integrates ILOG’s technology into its product portfolio. Today is the first one in this series – the opportunity to use [...]

MSNBC had an interesting article on Docs to get bonus pay for e-prescriptions. The article had a great comment:
The biggest reason for the paperless push is to improve safety. More than 1.5 million Americans are injured every year by medication mistakes. Deciphering doctors’ chicken-scratch — was that 100 milligrams or 100 micrograms? — does play [...]

Wrapping up my responses to John Schmidt’s post on Customer Centricity with a discussion of Mass Customization. John describes this as managing trade-offs and building sophisticated models to customize your response to each and every customer based on their value…

Tobin Gilman of Oracle presented on Oracle’s BI Strategy. Oracle views Enterprise Performance Management and Business Intelligence as coming together over time and has a single strategy. They see ERP and CRM as having enabling operational efficiencies by driving a process-centric view across silos. Clearly BPM has completed this transition. Yet management processes – reporting, [...]

At the Business Intelligence Warehousing and Analytics Summit at Oracle today. BIWA is part of the Oracle User Group focused on BI, analytics and data warehousing. Jeanne Harris of Accenture (author, with Tom Davenport, of Competing on Analytics) started off the day. The subtitle of her presentation is “Building Competitive Strategies Around Data-driven Insights”.
Analytics are [...]

Recently, Ronan Bradley discussed the challenges for banks in the area of compliance, given the rapidly changing environment. He made three specific points with which I agree and that I think shows the value of a decision management approach for banks and others facing an unknown but difficult regulatory environment in the next year or [...]