Compliance

Live Event: Introduction to Decision Management (Dresden)

May 22, 2012

[ June 7, 2012; 8:00 am to 10:00 am. ] I am speaking at an event in Dresden, Germany on Decision Management (details here) on June 7 17:00 – 19:00 CET. I will be giving an introduction to Decision Management.
Business processes and business logic are two sides of same coin. Without an explicit consideration of business rules, process models can be incomplete and topics such as [...]

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Business Rules, Decision Management and ASUG

May 14, 2012

I do a lot of work with companies and organizations adopting business rules and Business Rules Management Systems (BRMS) such as BRFplus and NetWeaver BRM. I wanted to share two things (as I head off to Sapphire/ASUG).
First, I often find that when organizations start with business rules they begin by just trying to capture business [...]

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First Look – Sapiens DECISION

April 12, 2012

Sapiens has been around for over 25 years developing technology solutions around business rules and model-based development, specifically in financial services and insurance. Established in 1982 and NASDAQ traded, they have $100M in annual revenues post a couple of recent mergers. They have over 750 employees in US, Canada, UK, Japan, Australia, Belgium and Israel. [...]

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Live Event – Sapphire: Flexible, Easy-to-Change & Rock-Solid Apps with BRFplus

March 26, 2012

[ May 16, 2012; 1:15 pm; ] I am co-presenting at SAP’s Sapphire/ASUG event this year on “Building Flexible, Easy-to-Change and Rock-Solid Applications with BRFplus Decision Services” with Carsten Ziegler, author of a great book on SAP’s rule engine BRFplus.
SAP ABAP business applications can be rightly described as high performance, robust and rock-solid. Making them also flexible and easy to change is a [...]

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Decisions, rulesets and business rules revisited

February 28, 2012

Some time back I wrote Here’s how decisions and rules relate (and how to manage them) and it seemed to me that this could do with being repeated with small updates.
One of the questions I get often is around how decisions and business rules relate. Business rules are, after all, one of the core technologies for [...]

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Business Analytics in Action at SAS

February 27, 2012

This session is focusing on three specific functional areas – customer intelligence, financial crimes/fraud and risk management.

Customer Intelligence
The landscape of Customer Intelligence involves the growth of empowered consumers thanks to the proliferation of channels, the explosion of data and the evolving CMO role as they have to balance analytical and creative. SAS’s vision is to [...]

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Adaptive Control in Collections at a US Regional Bank #FICOWorld

November 3, 2011

Time for a quick session or two at FICO World. Chip Clarke and Andrew Beckman presented on the use of customer-level TRIAD to continuously improve their collection results for their retail banking products – to do “Adaptive Control”. Adaptive control, for those not familiar with the term, means continually challenging the way you make decisions [...]

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Begin with the Decision in Mind #BBCCon11

November 2, 2011

I had no slides for my session but I thought I would post my notes or outline:
I have just written a new book called Decision Management Systems about a class of system not widely deployed in organizations. They’re not new systems – I have been talking about them and helping people build them for the [...]

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Decision Management Orchestrating Consistent Enterprise-wide Decisions #iod11

October 25, 2011

Erick Brethenoux, Pierre-Henri Clouin and Asit Dan presented on IBM’s Decision Management approach – a nice chance to see both the Business Analytics and WebSphere bits of IBM talking about the same problem. CEOs consistently tell IBM that volatility, uncertainty and complexity are continuing issues. CIOs with a mandate to transform the business are responding [...]

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Book Review – Agile Business Rules Development

October 4, 2011

Decision Management can only succeed if the business rules for decisions can be effectively managed. Effective management must involve both business and IT organizations. There must be alignment and collaboration if the business rules are to be managed correctly. Indeed empowering this collaboration is the primary value of a business rules management system. Yet most [...]

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Blaze Advisor 7 Sneak Peek First Look

September 26, 2011

I got a chance to catch up with FICO to talk about the new release of Blaze Advisor recently. FICO has  a set of decision management solutions consisting of tools (primarily the Blaze Advisor business rules management system, the Model Builder predictive analytic workbench, Decision Optimizer and the Xpress Optimization Suite), applications and analytics (scores [...]

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First Look SAS Model Manager 3.1

September 22, 2011

SAS 9.3 shipped a couple of months ago and it included an update of SAS Model Manager 3.1. Model Manager (reviewed here) is a product for managing the analytic model lifecycle once a model is built – validating, deploying, monitoring and retraining predictive analytic models. Model Manager is designed to help with some of the [...]

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What, really, is the business of a mortgage broker?

July 11, 2011

Thanks to @susanliza1 I saw a tweet from @ArthurAranda of Hudson City Savings in which he said
The business of a mortgage broker is knowing numerous & complex lending rules, regulations, procedures, & policies. It is not for everyone.
Given what I do – helping companies build decision management systems – this is interesting to me. Is [...]

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The Essential CIO and Decision Management

May 18, 2011

IBM recently surveyed CIOs as part of their ongoing CxO research. This was the second time they did this – 2009 was the first. They just released the results of their analysis of the 3,000 interviews they conducted in 71 countries. The results are summarized in the body of the post along with some Decision [...]

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Using Decision Management to make sure your agents can handle any call

May 17, 2011

I got an invite to a webinar on this topic the other day. The invite had some questions for you to ask yourself about your call center agents and how effective they would be if:

They could act the way you wanted them to every time
They didn’t have to have post-its or cheat sheets
They didn’t need [...]

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More on the relationship between Decision Management and BPM

May 10, 2011

There’s a great article over on IBM’s Good Decisions blog called “What’s Decision Management got to do with Business Process Management?” The article lays out a nice scenario for Decision Management and differentiates between business event processing, business rules management, analytics and business process management. It is definitely worth a read. There are a couple [...]

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Managing (and automating) scattered policies

April 21, 2011

Michael Rasmussen had a great post recently – Hordes of Policies Scattered Across the Organization – in which he had a great list of the challenges with risk management policies. Now Michael’s view of Governance Risk and Compliance (GRC) is a little different than mine but he is spot on with this list of issues. [...]

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Extracting logic from legal documents

March 23, 2011

The Rule Management Group presented next to the OMG meeting on Decision Model Notation. The Rule Management Group is a Dutch firm focused on how to extract business logic from various sources when building decisions – especially on how to extract logic from text documents. They typically work with legal documents and legal experts to [...]

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First Look – Kount

March 8, 2011

I got a chance to catch up with Kount recently, a 4 year old company that is a wholly owned subsidiary of Keynetics (a 13 year old e-commerce company) focused on preventing fraud in e-commerce. They offer an all-in-one SaaS solution aimed at detecting fraud fast (intra-transaction real-time) while giving customers flexibility and usability. They [...]

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SAS Vertical Strategy

March 7, 2011

Focus of the presentation from Russ Cobb was Banking, Insurance, Retail and Government.
Banking first. Lots of releases this year primarily around Enterprise Risk Management, Governance Risk Compliance, Customer intelligence, fraud and financial crime solutions. Key customer issues for SAS in banking:

Customer Growth
How do you identify, grow and manage your most profitable customers. Big focus for [...]

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