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One of the students on my UCI Class Business Goals for Predictive Analytics quoted his mentor in a discussion we were having about cross-referencing metrics or KPIs with the decisions that influence them.   Only measure those things you are willing to change and be willing to change the things you measure.   I really [...]

Next up is a client panel with Verizon, FleetRisk Advisors and UBS AG. Verizon has created a specific Big Data and Analytics R&D group to diversify their portfolio of services, looking for new opportunities in data and analytics to leverage Verizon’s DAILY 12PB of data. FleetRisk Advisors is a business founded on predictive analytics for the trucking industry [...]

McKinsey came on stage talking about digitization. They see that different industries are at different points in the digital disruption. New trends begin and early adopters grow, start transforming mainstream companies and then a tipping point is reached where some incumbents die. So, for instance, disruption of retail banking is just starting while traditional media/video stores, for instance, [...]

Brad Strock of PayPal presented on innovation. He laid out the three stages of money: Money 1.0 is what you might call traditional coinage and notes. Money 2.0 was the credit revolution with revolving debt, credit and debit cards etc. These have become the pre-eminent means of payment for many people. Money 3.0 is what PayPal [...]

Next up an executive panel on digital transformation from the C-Suite with a CTO, a CIO and a CFO from Lloyds Bank, UnitedHealthcare and the FBI. UnitedHealthcare’s key element for digital transformation was a focus on members, consumers rather than on enterprise customers. For instance this means delivering customer service interactions that are not disjointed based on internal processes. [...]

I am attending PegaWorld 2014 and we kicked off with the opening keynotes with a focus on becoming a digital enterprise.  New channels, more devices are driving an unprecedented degree of change according to Alan Trefler, CEO. Organizations must become digital by design, intentionally, focusing on three key areas: The power to engage with customers, [...]

Legacy systems remain critical to many (most) organizations and so legacy modernization is still a hot topic (which is why we have this recording of a webinar on legacy modernization we did with our partner TechBlue). With that in mind, as at is has been a while since I blogged on this topic, I thought I would [...]

As part of our ongoing “Meet our Partners Series” I caught up with Claye Greene of TechBlue, a Decision Management Solutions partner. Claye and I made this recording of a webinar on legacy modernization. Please describe your current role and title and tell us a little about your company I’m Claye Greene, Managing Director of TechBlue. TechBlue is [...]

I am giving a webinar on TechBlue. Many government organizations are coping with aging legacy systems that are costly to maintain, difficult to change and lack the modern architecture needed to satisfy today’s consumer. Instead of trying to replace an entire system with the high risks and costs involved in such a project, these government organizations [...]

We have been expanding recently, adding partners to help us deliver decision management to customers around the world. You can see the current list of partners here on Decision Management Solution’s website. To introduce these partners to you I am going to be conducting a series of interviews in the coming weeks. I am going [...]

Final session at this year’s Building Business Capability conference with some closing thoughts from the chairs of the conference. Panels are always tough to blog but here are some takeaways: Strategy is central to anything you do at any scale And I would add that they should be linked to the processes and decisions. Many [...]

I am going to attend and blog a few sessions at the Building Business Capability conference. First up are folks from Unum talking about how they are evolving their business rules management policies and practices. Unum is a group of life and health insurance companies, mostly in the US but also in the UK and [...]

First Look: IBM ODM 8.5

I last got an update on IBM’s Operational Decision Management (release 8) back in April 2012. IBM is positioning its Operational Decision Management capability as part of its Smarter Process stack, alongside Business Process Management and Case management. The ongoing focus is on managing business policies at scale and providing enterprise-class governance. With ODM 8.0 [...]

I recently finished a new white paper Decision-Centric, Intelligent Processes. This was sponsored by Blueriq (formerly Aquima) and is available on their site here. Organizations, both commercial and governmental, are increasingly focused on their business processes. By modeling, implementing and managing business processes these organizations improve control, reduce costs and increase efficiency. Yet for all [...]

The white paper of the week this week is Becoming a Decision-Centric Enterprise Organisations face many challenges in today’s business climate. Organisations whose success or failure is determined by the decisions they make are handicapped by systems that are centered on processes or functions. As a result, these organisations struggle to improve business productivity while [...]

The white paper of the week this week is Smarter Systems for an Uncertain World In an increasingly uncertain world, businesses require agility more than ever. But no organization can be more agile than its systems. Decision Management transforms your hard-to-change IT applications into action–oriented, flexible, predictive, smarter systems that learn and adapt. This introductory paper outlines [...]

I am speaking at Teradata Partners 2013 on October 21 at 1:30pm – “5 Benefits of Customer Decision Management” Knowing how to create better, more profitable customer relationships starts with an understanding of the strategic and day-to-day operational decisions your company or organization is making about those customers. If you can better manage these decisions, [...]

A new week and a new white paper. This week’s is Becoming a Decision-Centric Organization Organisations face many challenges in today’s business climate. Organisations whose success or failure is determined by the decisions they make are handicapped by systems that are centered on processes or functions. As a result, these organisations struggle to improve business productivity [...]

Bob Picciano and Les Rechan came up next to discuss Big Data and Analytics: Fueling Competitive Advantage in the New Era of Smart. Five years ago IBM launched the Smarter Planet initiative. On a smarter planet, they say, everything is connected and instrumented and this is reflected in the explosion of Big Data. To drive value [...]

I am attending IBM’s Analyst Insights this week and blogging all the sessions not under NDA. First up is Bridget van Kralingen on The New Client Agenda: Driving Transformation with Big Data Analytics. IBM believes that Big Data is not inherently going to generate value, it is going to take using it in new ways [...]