case management

A decision-centric platform integrates case management

January 27, 2010

Syndicated from ebizQ
This week I am discussing the characteristics of a decision-centric platform.
Not only must the platform support complex and potentially long-running cases, it must do so in a decision- and automation-centric way. It is not enough for the platform to support the definition of complex cases and their tracking and management over time. It [...]

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A decision-centric organization

January 19, 2010

Syndicated from ebizQ
This week I thought I would write about decision-centric organizations. Organizations face many challenges in today’s business climate. Organizations whose success or failure is determined by the decisions they make (which claims to pay, which customers to target, which transactions to investigate for fraud) are handicapped by systems that are centered on processes [...]

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SAS customers and fraud detection

October 27, 2009

Another customer panel courtesy of SAS. This one had Rex Pruitt from Premier Bankcard (I blogged about how Premier put predictive analytics to work and Rex presented at Predictive Analytics World), Chris Swecker formerly of the FBI/Bank of America, Cameron Jones SAS’ Chief Compliance Officer and was moderated by Ellen Joyner. Fraud, obviously, is a [...]

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First Look – FICO Insurance Fraud Manager

October 20, 2009

I got a chance to catch up with Andrea Allmon of FICO to hear about their new Insurance Fraud Manager release (3.0 in July). This is a timely topic because of the debates around healthcare at the moment. In all the discussions about healthcare costs you never hear about the amount of fraud involved, yet [...]

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Empowering Business Users To Embrace Change

May 5, 2009

Connie Moore of Forrester presented on empowering business users to embrace change and began with a great quote from a customer – “Change NEVER settles down”! You need to embrace change and accept it as a norm – to accept that business processes and dynamic business processes. In this environment, business people play an essential [...]

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First Look – WorkXpress 2

April 2, 2009

I got a chance to see a pre-release demonstration of WorkXpress 2.0, announced today, some weeks back. WorkXpress are focused on customized business application software for large and small businesses. About 7 years ago they started building out what we would now call a Platform-as-a-Service or PaaS offering and have had customers for about 5 [...]

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Another way decision management and process interact

March 19, 2009

Syndicated from ebizQ
Jim Sinur, over on the Gartner blog, has a post this week on Rule Guided Processes are the Way of the Future in which he says
There are obvious benefits in making business policies/rules explicit and easily changed via accompanying quick-change processes.
Now I have blogged before about the power of business rules and decision [...]

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DIALOG Improving Customer Experience in Health Insurance

February 5, 2009

Gerhard Hausmann presented on Barmenia and their use of business rules to improve customer experience. Barmenia is a private health / life insurance company in Germany with more than 2M contracts and 1.5Bn Euros in premiums. Been in business since 1904 and still have contracts that date back to the last century. In Germany there [...]

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First Look – Be Informed

November 16, 2008

Last week I got a chance to catch up with a Dutch company in the decision management space – Be Informed. Be Informed arose out of work within a big systems integrator building complex processes, especially in government, that was unable to find good tools for case management and complex knowledge-based processes. The company [...]

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Integrating Predictive Analytics and BRM to Improve Health Plan Member Experience

October 30, 2008

Two gentlemen from Deloitte presented Integrating Predictive Analytics and BRM to Improve Health Plan Member Experience. 80% of healthcare costs are incurred by 20% of members and traditionally the 20% get all the focus. Analytics and data mining get applied to claims, authorization, costs as a result. Segmentation focuses on the unprofitable and unhealthy. Increasingly [...]

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More on the IBM/ILOG Relationship

August 11, 2008

I got a briefing last week from IBM as part of my researching of the IBM/ILOG acquisition (I blogged about this here). Back when I was at IMPACT it became clear that IBM was getting focused on events, rules and policies – they talked about Points of Agility, points in a business where variability is [...]

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EDM and the role of line managers

July 14, 2008

Tammy Erickson wrote an interesting piece last week The End of Line Managers as We Know Them – Peter Drucker’s Prediction that made we wonder how applying enterprise decision management, EDM, would change the role of line managers. Several changes would seem to be likely:

Less rubber-stamping
With the automation of approvals, eligibility, refunds, pricing decisions and [...]

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SOA and BPM with IDC

March 11, 2008

Second session at IDC Directions today and I am listening to Maureen Fleming and Sandy Rogers talking about SOA and BPM. IDC takes the position that this is about a need for agile systems and that BPM and SOA are part of how organizations can address this need. Of course, having just come from a [...]

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Decision management and case management

December 14, 2007

I attended a very interesting presentation given by Henk from Cordys this week on Case Management. With Henk’s permission I have posted his slides on Slideshare.net (you can see them embedded below). Case management is an interesting “subset” of Business Process Management. I say “subset” as I don’t think that case management “processes” are really [...]

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