JT on EDM

Connie Moore of Forrester presented on empowering business users to embrace change and began with a great quote from a customer – “Change NEVER settles down”! You need to embrace change and accept it as a norm – to accept that business processes and dynamic business processes. In this environment, business people play an essential [...]

I got a chance to see a pre-release demonstration of WorkXpress 2.0, announced today, some weeks back. WorkXpress are focused on customized business application software for large and small businesses. About 7 years ago they started building out what we would now call a Platform-as-a-Service or PaaS offering and have had customers for about 5 [...]

Syndicated from ebizQ
Jim Sinur, over on the Gartner blog, has a post this week on Rule Guided Processes are the Way of the Future in which he says
There are obvious benefits in making business policies/rules explicit and easily changed via accompanying quick-change processes.
Now I have blogged before about the power of business rules and decision [...]

Gerhard Hausmann presented on Barmenia and their use of business rules to improve customer experience. Barmenia is a private health / life insurance company in Germany with more than 2M contracts and 1.5Bn Euros in premiums. Been in business since 1904 and still have contracts that date back to the last century. In Germany there [...]

Last week I got a chance to catch up with a Dutch company in the decision management space – Be Informed. Be Informed arose out of work within a big systems integrator building complex processes, especially in government, that was unable to find good tools for case management and complex knowledge-based processes. The company [...]

Two gentlemen from Deloitte presented Integrating Predictive Analytics and BRM to Improve Health Plan Member Experience. 80% of healthcare costs are incurred by 20% of members and traditionally the 20% get all the focus. Analytics and data mining get applied to claims, authorization, costs as a result. Segmentation focuses on the unprofitable and unhealthy. Increasingly [...]

I got a briefing last week from IBM as part of my researching of the IBM/ILOG acquisition (I blogged about this here). Back when I was at IMPACT it became clear that IBM was getting focused on events, rules and policies – they talked about Points of Agility, points in a business where variability is [...]

Tammy Erickson wrote an interesting piece last week The End of Line Managers as We Know Them – Peter Drucker’s Prediction that made we wonder how applying enterprise decision management, EDM, would change the role of line managers. Several changes would seem to be likely:

Less rubber-stamping
With the automation of approvals, eligibility, refunds, pricing decisions and [...]

Second session at IDC Directions today and I am listening to Maureen Fleming and Sandy Rogers talking about SOA and BPM. IDC takes the position that this is about a need for agile systems and that BPM and SOA are part of how organizations can address this need. Of course, having just come from a [...]

I attended a very interesting presentation given by Henk from Cordys this week on Case Management. With Henk’s permission I have posted his slides on Slideshare.net (you can see them embedded below). Case management is an interesting “subset” of Business Process Management. I say “subset” as I don’t think that case management “processes” are really [...]