≡ Menu

business process

Jim Sinur, Gartner Emeritus, is next at Building Business Capability talking about the possibilities of transformation resulting from BPM and process models. Businesses, he says, are in a battle to lead in revenue per hour worked. This means a constant focus on increasing productivity and the linkage of every action to desired business outcomes. It [...]

The old way: Most organizations model and manage their business processes. Business process analysis and business process management systems (BPMS) helps organizations focus on an end-to-end set of activities that deliver business value. There are many benefits of a business process focus – consistency, improved customer experience, reduced costs and increased agility. However many business [...]

This week is Building Business Capability 2013 in Las Vegas. I thought I would write some blog posts on how adopting Decision Management can build your business capability. Part 1 is all about business processes, and how Decision Management makes your business processes simpler, smarter and more agile. Part 2 is about how Decision Management [...]

We recently released The Decision Management Manifesto. In a post last week I explained why we did this. This week I want to talk about a couple of the key elements of the manifesto – its focus on putting Decisions first and its emphasis on Decision Modeling. We have helped many customers adopt business rules [...]

I am participating in a panel “Decisions from a Business Perspective” at 3:20pm on Thursday at this years Building Business Capabilities conference in Las Vegas This first-ever industry panel on decisions as part of business capability will feature the foremost world experts in the field. Each panelist will give a 5-minute position statement, followed by [...]

  Future Strategies launched their new book today in Chicago: iBPMS: Intelligent BPM Systems: Impact and Opportunity: Intelligent business process management is the next generation of enterprise BPM, leveraging recent technological advances to attain a degree of operational responsiveness not possible with yesterday’s business process platform.  Today, companies of all types want faster and better insight [...]

I got an update on Red Hat JBoss BRMS recently. I last wrote about them with release 5.2 back in 2011 and JBoss BRMS 5.3 is the current release and includes their support for business rules, business process and event processing (based on the Drools and jBPM open source community projects) with a repository, runtime [...]

I have been blogging and writing about the Decision Model and Notation standard on the blog for a while now (check out these posts on the goal of a standard from 2011 and these on the approach and the submission itself). Today was a big day because the key boards at the Object Management Group approved our submission, [...]

DREAMing of decision requirements

I recently spoke at the DREAM event in the Netherlands  – the Dutch Requirements Engineering and Management event. This was a great event, focused on requirements engineering and I spoke on “Simpler, smarter and more agile: Modeling decision requirements to simplify processes and effectively apply business rules.” Here’s the gist of the presentation Business rules are [...]

I am giving an All Analytics Academy session on “Advancing the Art of Business Decision Making” as part of the Big Data Analytics series on October 30 at 2pm ET. The abundance of data and the demand for real-time insights is placing enormous pressure on traditional information management systems. Enterprises need decision management systems that [...]

Wrapping up, the key to intelligent processes is treating decisions as peers. Decisions may require a human but an intelligent process will automate those that can be automated. Even when a decision cannot be completely automated an intelligent process will load share between automated components and users. Even when a case exceeds the ability of the system [...]

What is an intelligent process?

So what is an Intelligent Process? An intelligent process is a dynamic, flexible and transparent process focused squarely on the consumer that continually improves and adapts. This has several elements: Customer Centric Putting the consumer at the heart of a process is central to making it more intelligent. This requires more flexibility and a focus [...]

For all the undoubted benefits of a process approach, many of the processes being modeled and implemented by organizations are not very “intelligent.” Many processes are mechanical and repetitive, often relying too much on human decision-makers. They are internally focused, driven by the organization’s own view of its transactions and structure. Relying on these processes [...]

I am giving a webinar with Anuj Marfatia of IBM on September 26 at 1pm ET on Dispelling the top 3 myths for utilizing business analytics to improve organizational processes. Many organizations are focusing on their Operations to reduce costs. Operations aligns processes, an organization’s lifeblood, to ensure customer expectations are met. In order to [...]

I am participating with Mark Mastop of Blueriq in an all-day Masterclass on Intelligent processes: the way to more service and less administration, September 11 in  ’s-Hertogenbosch, The Netherlands. Many businesses and government agencies model their business using a process-based approach. Whilst this is a step in the right direction, they still often come up against barriers. [...]

I recently finished a new white paper Decision-Centric, Intelligent Processes. This was sponsored by Blueriq (formerly Aquima) and is available on their site here. Organizations, both commercial and governmental, are increasingly focused on their business processes. By modeling, implementing and managing business processes these organizations improve control, reduce costs and increase efficiency. Yet for all [...]

I am giving a webinar with Ryan Trollip of Prolifics on August 28 at 11am Eastern on “The Future of Business Agility, Process & Decision Management” Any organization that has successfully implemented some level of BPM can point to its many benefits, such as improved operational consistency and agility through automation. However, some BPM users [...]

Continuing to expand on the questions I asked Andrea Scarso co-founder and COO of MoneyFarm when I interviewed him I wanted to focus on the question “How, specifically, do you develop requirements for analytic projects?” “In my opinion, it is paramount to start from the single and specific decision needed. Then, with a top-down process, to analyze its component elements: hard data, [...]

We recently sent out a newsletter “Why Analytics Projects need Decision AND Process Thinking” explaining why we see value in modeling both processes and decisions when it comes to analytic projects.  Identifying decisions in business processes doesn’t define decision making. Processes may how when decisions are made. who makes decisions. what information they use an even [...]

I recently caught up with Andrea Scarso, co-founder and COO of MoneyFarm. MoneyFarm is a startup whose target is to modernize and democratize the European panorama of retail investment services, leveraging the opportunities offered by the web and by process automation. Andrea designed the main decisioning processes. What’s your background, how did you come to be working in analytics? [...]