business process

What the business needs from business rules (a thought on mega trends)

November 9, 2010

Syndicated from ebizQ
Last week Carole-Ann posted on 2 MegaTrends at Business Rules Forum 2010. I normally agree with a lot of what she has to say but this time I am going to have to take exception to one of her points. Her second mega trend is that innovation has dried up in the business [...]

Read the full article →

Right Time Business Optimization

October 29, 2010

Syndicated from Smart Data Collective
Mike Ferguson presented on Right Time Business Optimization using on-demand and event-driven analytics at the Teradata Partners conference. Business optimization, Mike says, is about continuously knowing what is the best action to take and when to take it in every business process to dynamically keep a business [...]

Read the full article →

What, exactly, do you mean by business rules

October 8, 2010

Syndicated from ebizQ
Scott Cleveland had an interesting post this week on the single greatest benefit of BPM that included the information that 17% thought it was “Change business rules and processes without impacting underlying applications”. This focus on agility is not, perhaps, surprising but it prompted an interesting comment from John [...]

Read the full article →

A quick survey on decision management and responsiveness

September 30, 2010

My friends at Progress have a survey you might enjoy – it’s short so it won’t take you long and I will be analyzing the results in a few weeks so you will find out what the results were pretty quickly. It’s at surveymonkey.com/s/decisionmanagement.
You can also listen to some podcasts I did for Progress on [...]

Read the full article →

Decision Management – aligning strategy and operations #bas2010

September 29, 2010

The folks from SPSS and ILOG presented on Decision Management – Aligning Organizational Strategy with Day-to-Day Operations. I have blogged before about SPSS Decision Management and Modeler products. Before acquiring SPSS, IBM talked about the move towards optimizing decisions – replacing sense and respond with predict and act, becoming more fact-driven in real-time and driving [...]

Read the full article →

Fixing the BP Fund claims process

September 28, 2010

Syndicated from ebizQ
I saw yet another article about the claims being paid by the BP Fund this weekend – BP fund czar promises bigger, faster claims – and it struck me that every time there is a disaster we go through this. Something happens, lots of people need to make claims, some process gets set [...]

Read the full article →

Where to start with business rules

September 26, 2010

I was working on my chapter for the forthcoming SAP BPM book (Applying Real-World BPM in an SAP Environment) and it occurred to me that I rarely write about where to start with business rules. After all, most IT departments like to do a low-risk first application of a new technique. So where to start?
Well [...]

Read the full article →

Oracle RTD Roadmap #oow10

September 20, 2010

The Oracle Real Time Decisions (RTD) roadmap began with a quick review of Oracle RTD (see my earlier post on the role of RTD in e-commerce) – an analytical decision service that sits between the operational and analytic applications of an organization so that operational business processes can be analytically enhanced. Crucially it combines prescriptive [...]

Read the full article →

Simplifying complex processes

September 9, 2010

Syndicated from ebizQ
There are lots of good reasons for adopting business process management as an approach, and a Business Process Management System as a technology. The benefits that can be gained are real but they can be undermined by over complex process designs. If the process you end up designing is the BPMN or BPEL [...]

Read the full article →

Fall webinar series announced

August 30, 2010

I just scheduled and announced four new webinars for this fall:

Simplifying over-complex processes
Delivering customer centricity across multiple channels, multiple platforms
Implementing analytics? You need business rules
Decision analytics – more than BI and web analytics

You can find all my upcoming events in the Events Calendar.

Read the full article →

Webinar – Simplifying over-complex processes

August 30, 2010

One of the prime causes of over-complex processes is the inclusion of decision-making in process designs. Organizations that identify the decisions in their processes and manage them as peers – not part of the process but supporting it – find they can simplify process designs, increase agility and bring business users and IT into better [...]

Read the full article →

First Look – Kana

August 24, 2010

I got an update from Kana this week. Kana, for those of you that don’t know, is a product/solution company focused on helping enterprises with their customer service experience – what they call Service Experience Management. Kana has over 600 B2C customers across banking, telecommunications, retail as well as high-tech, travel, manufacturing etc. They are [...]

Read the full article →

Fall events to learn more about decision management

July 27, 2010

Syndicated from ebizQ
I am speaking or giving workshops at three events this fall and all three represent good opportunities for you to learn more about decision management:
First up is RuleFest 2010 in San Jose October 11-14. I am speaking on October 12 10:00 am to 10:50 on “Decision Services Need More Than Rules”. Rules Fest bills [...]

Read the full article →

Speaking at Business Rules Forum 2010

June 30, 2010

[ October 21, 2010; 6:00 am to 7:00 am. ] I am giving a keynote at the Business Rules Forum called “Decisions have 3 Bs”
Business Process, Business Rules, Business Intelligence. Three “B”s that drive IT investment. Often considered separate domains, separate sets of technologies, each B has its own center of excellence, its own methodology, its own experts. But this Balkanization pushes apart technologies that [...]

Read the full article →

Business rules forum – register now!

June 28, 2010

There are just a few days left to secure the Super Early Bird Price for the 13th International Business Rules Forum 2010 so register here. Join me October 17-21 at the Hilton Alexandria Mark Center in Alexandria, VA. This year your Business Rules Forum pass gives you access to three conferences [...]

Read the full article →

Speaking in Paris, July 1

June 22, 2010

[ July 1, 2010; ] I am presenting at an IBM event in Paris on the role of decisions and decision management in building more intelligent business processes. Here’s the description of the event (in French):
Une nouvelle faco de traviller
Tedaes Logicielles, Edition Speciale Agilitite
July 1 IBM Forum de Bois-Colombes
More details
Besides the morning keynote I am also presenting at a more [...]

Read the full article →

Flexible yet permanent – the power of business rules

May 18, 2010

Syndicated from ebizQ
Sapphire, SAP’s big show, is on this week and I have been following the twitter stream (I was invited but couldn’t make it). Merv Adrian (@merv) had a sequence of posts about some SAP customers (Shell and Unilever) that really struck me:

Shell … “Once you pour electronic concrete, it’s hard to get out.”
Unilever: [...]

Read the full article →

Realizing the value of analytics

April 12, 2010

Panel discussion with SAS, Accenture, Marriott talking about how to execute a business analytics strategy. Panels are hard to blog but here are some of the interesting points made:

Critical question is how to drive insight to action and make a difference to their business.
Analytics is a pervasive change in management theory
Enterprise-wide customer intelligence is the [...]

Read the full article →

SAS and Accenture

March 29, 2010

I got a chance to catch up with Russ Cobb, Vice President, Alliances and Product Marketing at SAS about the SAS/Accenture announcement recently. One of the first questions, of course, is whether this was just a “Barney” relationship (I love you, you love me) or if it had any meat. Russ understood completely and said [...]

Read the full article →

Business rules are king #gartnerbpm

March 22, 2010

Cross-posted at ebizQ
My old buddy Jim Sinur is presenting on one of his favorite topics – why rules are important business rules in BPM. Rules are moving, he says, inside-out in process. As processes become less structured and more fluid, the rules go beyond the “happy path” and start to guide the process dynamically. Business [...]

Read the full article →

← Previous Entries

Next Entries →