business process

Extracting logic from legal documents

March 23, 2011

The Rule Management Group presented next to the OMG meeting on Decision Model Notation. The Rule Management Group is a Dutch firm focused on how to extract business logic from various sources when building decisions – especially on how to extract logic from text documents. They typically work with legal documents and legal experts to [...]

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RuleGuide for managing decisions and rules

March 23, 2011

Lee Lambert of New Wisdom Software presented on his RuleGuide product (see my first look on RuleGuide) to the group considering a Decision Modeling Notation for the Object Management Group. Lee initially focused on the typical complexity that comes when working with Business Process Management and Business Rules Management. Most projects started with a large [...]

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Jan Vanthienen on Decision Tables

March 23, 2011

Jan Vanthienen of the University of Leuven presented to the Object Management Group’s session on Decision Modeling Notation. He began by discussing how business processes need flexibility and this means you cannot hard code rules and decisions in your processes – processes often don’t change even when the decisions within them do. Rule Tasks in [...]

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The New Quantitative Era: Creating Successful Business Change with Analytics

March 15, 2011

Tom Davenport kicked off the second day of Predictive Analytics World with a keynote on the new era of quantitative, or data-driven business. Various analytic threads – web analytics, HR analytics, actuarial, predictive marketing and supply chain – are coming together in really what is best described as Enterprise analytics. The world is changing and [...]

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Standard processes, custom decisions

March 9, 2011

I gave a webinar on Smarter ERP with Decision Management and one of the tweets during the presentation – “Standard processes, custom decisions” prompted a few requests for more details. So, here goes.
When I talk to companies about their ERP implementations we often end up discussing the balance between standardization/globalization and flexibility/localization. These companies invested [...]

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Decision Management and Insurance – multi-channel distribution and customer communication

February 22, 2011

Insurers face an explosion of direct sales channels: websites, mobile and call centers, with the rapidly evolving world of social media opening up even more opportunities. Driving consistent customer treatments and profitable direct sales across dynamic distribution channels, while effectively managing risk, is a huge challenge. As Deb pointed out, linking all customer communication together [...]

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Webinar: Analytics in Action: BPM and Intelligent Operations

January 29, 2011

[ March 10, 2011; 12:00 pm to 12:45 pm. ] I am giving a webinar on BPM and Intelligent Operations as part of the ebizQ BPM in Action series on March 10. Operational systems can certainly be made more efficient with BPM, but what about making them more effective? Increasingly, companies need intelligent operations that deliver a real improvement in effectiveness. BPM is the right [...]

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Future trends in business rules (with a little help from my friends)

January 20, 2011

I was presenting this week to a company that asked what trends I saw in business rules. I had my ow thoughts but I also reached out to some other experience business rules implementers. Here’s what we came up with:

A broader context for business rules

Business rules are increasingly adopted as part of a broader effort [...]

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Analytics – the new path to value: IBM/MIT Sloan study

November 10, 2010

IBM and MIT/Sloan recently published “Analytics – the new path to value“. This study had a lot of interesting points and was very decision management centric in my mind. Some thoughts:

The main challenges for companies adopting analytics were innovating to be deliver competitive differentiation and growing revenue.
Reducing costs, gaining efficiencies and profitably retaining and acquiring [...]

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What the business needs from business rules (a thought on mega trends)

November 9, 2010

Syndicated from ebizQ
Last week Carole-Ann posted on 2 MegaTrends at Business Rules Forum 2010. I normally agree with a lot of what she has to say but this time I am going to have to take exception to one of her points. Her second mega trend is that innovation has dried up in the business [...]

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Right Time Business Optimization

October 29, 2010

Syndicated from Smart Data Collective
Mike Ferguson presented on Right Time Business Optimization using on-demand and event-driven analytics at the Teradata Partners conference. Business optimization, Mike says, is about continuously knowing what is the best action to take and when to take it in every business process to dynamically keep a business [...]

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What, exactly, do you mean by business rules

October 8, 2010

Syndicated from ebizQ
Scott Cleveland had an interesting post this week on the single greatest benefit of BPM that included the information that 17% thought it was “Change business rules and processes without impacting underlying applications”. This focus on agility is not, perhaps, surprising but it prompted an interesting comment from John [...]

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A quick survey on decision management and responsiveness

September 30, 2010

My friends at Progress have a survey you might enjoy – it’s short so it won’t take you long and I will be analyzing the results in a few weeks so you will find out what the results were pretty quickly. It’s at surveymonkey.com/s/decisionmanagement.
You can also listen to some podcasts I did for Progress on [...]

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Decision Management – aligning strategy and operations #bas2010

September 29, 2010

The folks from SPSS and ILOG presented on Decision Management – Aligning Organizational Strategy with Day-to-Day Operations. I have blogged before about SPSS Decision Management and Modeler products. Before acquiring SPSS, IBM talked about the move towards optimizing decisions – replacing sense and respond with predict and act, becoming more fact-driven in real-time and driving [...]

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Fixing the BP Fund claims process

September 28, 2010

Syndicated from ebizQ
I saw yet another article about the claims being paid by the BP Fund this weekend – BP fund czar promises bigger, faster claims – and it struck me that every time there is a disaster we go through this. Something happens, lots of people need to make claims, some process gets set [...]

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Where to start with business rules

September 26, 2010

I was working on my chapter for the forthcoming SAP BPM book (Applying Real-World BPM in an SAP Environment) and it occurred to me that I rarely write about where to start with business rules. After all, most IT departments like to do a low-risk first application of a new technique. So where to start?
Well [...]

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Oracle RTD Roadmap #oow10

September 20, 2010

The Oracle Real Time Decisions (RTD) roadmap began with a quick review of Oracle RTD (see my earlier post on the role of RTD in e-commerce) – an analytical decision service that sits between the operational and analytic applications of an organization so that operational business processes can be analytically enhanced. Crucially it combines prescriptive [...]

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Simplifying complex processes

September 9, 2010

Syndicated from ebizQ
There are lots of good reasons for adopting business process management as an approach, and a Business Process Management System as a technology. The benefits that can be gained are real but they can be undermined by over complex process designs. If the process you end up designing is the BPMN or BPEL [...]

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Fall webinar series announced

August 30, 2010

I just scheduled and announced four new webinars for this fall:

Simplifying over-complex processes
Delivering customer centricity across multiple channels, multiple platforms
Implementing analytics? You need business rules
Decision analytics – more than BI and web analytics

You can find all my upcoming events in the Events Calendar.

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Webinar – Simplifying over-complex processes

August 30, 2010

One of the prime causes of over-complex processes is the inclusion of decision-making in process designs. Organizations that identify the decisions in their processes and manage them as peers – not part of the process but supporting it – find they can simplify process designs, increase agility and bring business users and IT into better [...]

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