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business process management

Continuing with blogs from Building Business Capability I am self-blogging the session I co-presented with David Herring, who leads the Process Transformation and Decision Management Program at a leading Northern California Healthcare organization, on “Pioneering Decision Services with Decision Modeling”. David works at a large not-for-profit health plan that does everything from inpatient, to home [...]

My colleague Gagan Saxena is presenting with Andrew Ray of Goldman Sachs on Beyond Textbooks: Building the Modern Business Architecture at this year's Building Business Capability conference. A modern Business Architecture has been developed to align organizational change projects and to leverage new technologies. Value Streams, Capabilities, Processes, Decisions, Data, Events and Metrics have been lined up [...]

I am opening the second day of IBM's Process Transformation Summit in Napa this year. I'll be talking on "Transforming business operations one decision at a time." In this session I'll discuss the role of decision management in driving process and enterprise transformation. As cognitive operations come into focus and as organizations integrate business rules, analytics and cognitive capabilities on the [...]

As regular readers know I have been working on a new decision modeling book - Real World Decision Modeling with DMN - with Jan Purchase. While you wait for this book from Meghan-Kiffer press you might want to check out Questioning BPM? This was a fascinating exercise in which Paul Harmon and Roger Tregear asked a whole [...]

I caught up with Bruce Silver, well known for his work on business process modeling with BPMN, for his presentation on the Decision Model and Notation standard – DMN. Bruce began by introducing DMN – you can read my DMN introduction here – and emphasized that it is both a model (underpinnings) and a notation [...]

First Look: XMPro

I got a chance recently to catch up with the folks from XMPro. XMPro is a .NET-based Intelligent Business Operations Platform with headquarters in Dallas and offices in Denver, Sydney, London and South Africa. The folks from XMPro see the world as a very event-driven environment with work arriving in an increasingly dynamic fashion day [...]

At Decision Management Solutions we have a long history of providing free resources to help drive the adoption of Decision Management, Decision Management technology and Decision Modeling. Today we continued this with our announcement of a free version of our decision modeling software, DecisionsFirst Modeler. The free Basic Version delivers user-friendly, DMN standards-based graphical decision models for [...]

Last week OpenText acquired Actuate and their CEO, Mark Barrenechea, blogged about the acquisition. As Mark says "analytics are a hot technology" so mergers and acquisitions in the analytic space are to be expected. With OpenText's focus on Enterprise Information Management and its strong content management capabilities, an analytics firm like Actuate makes good sense. OpenText already had content management, business process [...]

I am participating on a Business Process Management panel at the Siemens Innovations for Healthcare IT event in Tampa, August 10-13. I will be joined by Sandy Kemsley among others and we will be discussing the role of Business Process Management and Decision Management in addressing healthcare challenges, where we see these technologies headed in Healthcare, [...]

Jeffrey Kuhn from BNY Mellon came up to talk about business transformation in the face of unprecedented and accelerating change. Technology is changing what is possible and allowing new competitors to emerge while offering new distruptors at every turn. We need, he says, to use these challenges to drive transformation in our organizations and this is [...]

I am giving a presentation to the Bay Area Chapter of the IIBA on "BABOK 3: What's the big deal with decision modeling?" June 25th at 6:30pm in Sunnyvale Palo Alto, CA Decision Modeling is a new Technique in v3 of the BABOK(r) Guide. It's also become a key element of the Business Intelligence and Business [...]

At Decision Management Solutions we are big believers in building decision models as a way to specify the requirements for business rules projects. Our cloud-based, collaborative decision modeling software DecisionsFirst Modeler is ideal for building and managing these models. Not only that, it also works with any business rules management system, allowing you to link [...]

While many, most, organizations know they need to focus on business processes, a matching focus on operational decisions is less common. The effective combination of Business Process Management (BPM) with Business Decision Management (BDM) is emerging as a critical element in successful organizations. BPMInstitute.org has been providing insight and education on the relationship between business rules/Business Decision Management [...]

As part of our ongoing “Meet our Partners Series” I caught up with Juergen Pitschke of BCS, a Decision Management Solutions partner. Juergen and I are giving a webinar on April 1 - Getting Started with Decision Management. Please describe your current role and title and tell us a little about your company I’m Juergen Pitschke the founder [...]

I will be giving a webinar on BCS on April 1, 2014 at 10:00 AM EST, 16:00 CET Organizations like yours are improving results, streamlining operations and personalizing customer transactions by automating the repeatable decisions central to their operations. These organizations are using the time-tested and proven decision management approach to effectively apply business rule, predictive [...]

Final session today is Sandy Kemsley talking about Case Management. Sandy began by considering the system we use to work today. How we work, she says, is based on two different approaches illustrated by Taylor's theories of standardized processes for efficiency and Drucker's management by objectives theories. We need to support both and that drives [...]

The old way: Most organizations model and manage their business processes. Business process analysis and business process management systems (BPMS) helps organizations focus on an end-to-end set of activities that deliver business value. There are many benefits of a business process focus – consistency, improved customer experience, reduced costs and increased agility. However many business [...]

  Future Strategies launched their new book today in Chicago: iBPMS: Intelligent BPM Systems: Impact and Opportunity: Intelligent business process management is the next generation of enterprise BPM, leveraging recent technological advances to attain a degree of operational responsiveness not possible with yesterday’s business process platform.  Today, companies of all types want faster and better insight [...]

Wrapping up, the key to intelligent processes is treating decisions as peers. Decisions may require a human but an intelligent process will automate those that can be automated. Even when a decision cannot be completely automated an intelligent process will load share between automated components and users. Even when a case exceeds the ability of the system [...]

What is an intelligent process?

So what is an Intelligent Process? An intelligent process is a dynamic, flexible and transparent process focused squarely on the consumer that continually improves and adapts. This has several elements: Customer Centric Putting the consumer at the heart of a process is central to making it more intelligent. This requires more flexibility and a focus [...]