bpm

Fall webinar series announced

August 30, 2010

I just scheduled and announced four new webinars for this fall:

Simplifying over-complex processes
Delivering customer centricity across multiple channels, multiple platforms
Implementing analytics? You need business rules
Decision analytics – more than BI and web analytics

You can find all my upcoming events in the Events Calendar.

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Webinar – Simplifying over-complex processes

August 30, 2010

One of the prime causes of over-complex processes is the inclusion of decision-making in process designs. Organizations that identify the decisions in their processes and manage them as peers – not part of the process but supporting it – find they can simplify process designs, increase agility and bring business users and IT into better [...]

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More intelligent processes – a video and presentation

August 25, 2010

I spoke at an IBM event in Paris recently on More intelligent processes – choices and results. You can see the video (with French slides but me speaking English) here. The English slides are on SlideShare below:
More intelligent processes – choices and results
View more presentations from Decision Management Solutions.

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Fall events to learn more about decision management

July 27, 2010

Syndicated from ebizQ
I am speaking or giving workshops at three events this fall and all three represent good opportunities for you to learn more about decision management:
First up is RuleFest 2010 in San Jose October 11-14. I am speaking on October 12 10:00 am to 10:50 on “Decision Services Need More Than Rules”. Rules Fest bills [...]

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Webinar with Progress on decisions and responsiveness

July 21, 2010

I am giving a webinar on “Building Responsive Enterprises – One Decision at a Time” with Progress Software this week. I will discuss how decision management improves business performance by identifying the key decisions that drive value in your business. I will discuss:

The responsive enterprise
The need for decisions
Business rules and business [...]

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Speaking at Business Rules Forum 2010

June 30, 2010

[ October 21, 2010; 6:00 am to 7:00 am. ] I am giving a keynote at the Business Rules Forum called “Decisions have 3 Bs”
Business Process, Business Rules, Business Intelligence. Three “B”s that drive IT investment. Often considered separate domains, separate sets of technologies, each B has its own center of excellence, its own methodology, its own experts. But this Balkanization pushes apart technologies that [...]

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New book on BPM and BI

June 23, 2010

Syndicated from ebizQ
The 2010 BPM and Workflow handbook is now available for pre-order at a great discount. This year’s book focuses on the role of Business Intelligence in the context of BPM. As Keith Swenson, WfMC Vice Chair says, “Business (Process) Intelligence is [...]

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Speaking at the ebizQ BPM in Action series

May 25, 2010

[ June 23, 2010; 1:00 pm to 2:00 pm. ] I am participating in the ebizQ BPM in Action series this month. I am speaking on Advanced Decisioning for Process Excellence at 1pm on June 23.
Straight-through processing, advanced analytics, dynamic processes, business user control and business alignment — all are make or break issues for process excellence. But are these really process [...]

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Webinar: Business rules and decisions in BPM (SAP)

May 4, 2010

[ May 6, 2010; 6:00 am to 7:00 am. ] I am giving a webinar for SAP on business rules and decisions in BPM. You can register here and the recordings will be available. This is one of a series promoting SAP’s new book on BPM, which I am writing a couple of chapters for. You can also download a white paper I wrote for [...]

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IBM Advanced Case Management

April 15, 2010

At the IBM Advanced Case Management event in San Francisco today. Mike Rhodin, SVP of the newly formed Solutions Group within IBM Software, introduced the role of Advanced Case Management in Smarter Planet.
Smarter Planet is IBM’s umbrella concept for building systems to add intelligence to an increasingly instrumented and interconnected world. The changing kinds of [...]

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Add BI about and within your business processes #gartnerbpm

March 23, 2010

`Cross-posted to ebizQ
Bill Gassman presented on adding business intelligence about and within your business processes. Bill’s emphasis is on the value of bring Business Intelligence, Business Activity Monitoring and Business Process Management together as well as the challenges of doing so. Bill is using the Large Hadron Collider as an example and talking about the [...]

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Pattern-based strategy #gartnerbpm

March 23, 2010

Cross-posted to ebizQ
Tom Austin opened day 2 with a discussion of pattern-based strategies. How, he asks, did the world get so many things so wrong- the financial meltdown, the growth of terrorism etc. Enterprises have an illusion that they control their own destiny, that business stability is the norm and that technology is the answer. [...]

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Building a Business Process Competency Center #gartnerbpm

March 22, 2010

Cross-posted at ebizQ
A panel discussion from multiple companies (Wells Fargo, Iron Mountain and Kaiser Permanente) on BPCCs. I am not going to attempt to capture the whole conversation but here are some key lessons/hints/critical success factors:

Case studies of the people, process and technology – scheduled presentations help build momentum
Best practices templates for people (organization), process [...]

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Business rules are king #gartnerbpm

March 22, 2010

Cross-posted at ebizQ
My old buddy Jim Sinur is presenting on one of his favorite topics – why rules are important business rules in BPM. Rules are moving, he says, inside-out in process. As processes become less structured and more fluid, the rules go beyond the “happy path” and start to guide the process dynamically. Business [...]

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Opening keynotes from #gartnerbpm

March 22, 2010

Cross-posted at ebizQ
I am attending the Gartner BPM conference this week and will blog a few of the sessions. The conference is focused on people, patterns and possibilities. Jorge Lopez started off introducing some Gartner data on CEO confidence that shows a modest recovery in confidence. This is interesting as the CEO confidence index is [...]

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Thoughts on Pega acquiring Chordiant

March 15, 2010

The news today is that Pegasystems (rules-based business process management) is acquiring Chordiant (decision-centric CRM). This is interesting news as it merges a company (Chordiant) with a very decision-centric/decision services separate from process mindset with one (Pega) that has mixed rules and process together much more.
Chordiant have been one of my companies to watch for [...]

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Some thoughts on perfect application development

March 10, 2010

Syndicated from ebizQ
John Reynolds had an interesting post a little while back where he shared some thoughts on Perfect development tools. His emphasis was on support for things like iterative and test-driven development but it seems to me that there is also a need to move application development beyond code.
While developers do need development environments [...]

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New SAP BPM/business rules book coming

March 3, 2010

Syndicated from ebizQ
I am working with some folks at SAP on a new BPM book – Applying Real-World BPM in an SAP Environment. I am working on chapters about the role of decisions in processes (check out this post for some help on this topic) and on the use and management of business [...]

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Article on decisioning and process management

February 16, 2010

Syndicated from ebizQ
The folks at BPTrends just published an article I wrote on advanced decisioning for process excellence. Advanced decisioning makes processes simpler, more agile, and smarter. Advanced decisioning allows for the effective application of business rules and advanced analytics. Making decisions explicit and managing them in concert with processes [...]

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Time to register for Gartner BPM and my workshop

February 11, 2010

The Gartner Business Process Management Summit, March 22-24, at Caesars Palace in Las Vegas, promises to be great with some good keynotes, lots of Gartner analysts and plenty of sponsors. The early bird rate for the event ends this Monday – register by 5 p.m. EST February 15 and save $300. I [...]

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