JT on EDM

Syndicated from ebizQ
A post over on the Walker Information Blog – Reports that prompt action made me think about the number of useless reports I see. Their focus was on voice of the customer or other customer information reports but it made me think more generally about reports. How many reports do business people in [...]

Syndicated from BeyeNetwork
Madeline Albright gave a great presentation at the SAS Global Forum in Washington DC this week. Several of her bon-mots are in the title but there were many others, some of which are below. Each of them struck me as relevant to readers of this blog:

Facts not Fears
Businesses all too often do things [...]

I am presenting on putting predictive analytics to work with decision management on April 3rd at 10:30am PDT. As the invitation says “Predictive analytics, applied to operational decision making, is the next wave of business innovation. Organizations that are currently leveraging the power of analytics understand that they are realizing significant improvements in their decision-making processes through the use of this technology, and [...]

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At the SAS Global Forum this week some SAS speakers drew a distinction between Business Intelligence – BI – and Business Analytics. This distinction between Business Intelligence (what everyone else does) and Business Analytics (what SAS does) struck me as a distinction without a difference, as a friend of mine used to say.
As [...]

Syndicated from BeyeNetwork
I spent a couple of days with thousands of SAS users this week at the SAS Global Forum 2009. There were some great sessions and, as usual with SAS, some terrific customer stories and I suspect I will write a couple of posts. This post, though, is about the theme – Leading with [...]

Decision Management Solutions attended the Santa Clara Cloudforce 2009 event yesterday and heard CEO Marc Benioff present “Welcome to the Real-time Cloud” in which he introduced some great features in their spring 2009 release and demonstrated, once again, that salesforce.com is paying attention. Salesforce.com has clearly realized that the next step for enterprise [...]

Syndicated from BeyeNetwork
In an article on Intelligent Enterprise titled Predictive Analytics: What Have You Done For Me Lately? Dave Stodder summarized a few points from Predictive Analytics World:
predictive analytics could enable companies to hang tough during lean times by helping them identify the most important customers, focus resources on critical business processes and uncover fraudulent [...]

Josh Becker of SubZero Wolf and Dave Froning of SAS presented on integrating text analytics and data analytics to make an impression. Text analytics has a lot of potential but success stories are not as widespread as you would think they should be nor are there many stories of operationalizing text analytics. The challenge, Dave [...]

Kevin Hogan of Accenture talked about how implementing a warranty system can drive harmonization and competitive advantage.  His focus was on a recent case where they helped a company implement an SAP-based Warranty solution. The case is a global heavy equipment manufacturer with about a focus on Europe and North America. They were running 4 [...]

Steve Zannos of NEW Customer Service Companies presented on customer loyalty in an industry with lots of third parties involved. NEW provides service support to companies who sell products and works with 30,000 independent service agents – everything from single technicians to large depots to national networks. They try to drive customer loyalty through this [...]