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Humana presented at InterConnect 2017 on their use of business rules on z/OS. Humana is a 3M member health insurer and a user of IBM Operational Decision Manager (ODM), IBM's Business Rules Management System and has been focusing on using it to modernize some of their key mainframe systems - something that Humana is focusing on [...]

Ginni Rometty kicked off day two of the IBM Interconnect conference, with a pitch that cloud is changing IT, business and indeed society. Cloud, and the IBM Cloud in particular, she says will allow a new generation of business and change the world. Cloud is already 17% of IBM's business and clearly Ginni sees this [...]

Last day of blogging from Building Business Capability and the first topic is modern business architecture with Gagan Saxena, VP of consulting at Decision Management Solutions, and Andrew Ray of Goldman Sachs. The presentation is focused on a new approach to business architecture to address problems in the legacy approaches - one that connects business at rest to business [...]

Continuing to blog at Building Business Capability 2016 with Ron Ross talking about operational excellence. [My comments in italics] He began by talking about the new technology available and its potential while expressing worries that technologies, and technological approaches, might not really change our businesses for the better. In particular he expressed concern that "channel mania" might [...]

I am attending IBM's World of Watson and will be blogging as much as I can. First up is a two-part session on Advanced Analytics and how you can put advanced analytics at the heart of a Cognitive strategy. Paul Zikopoulos kicked things off talking about the potential for data to transform business and the [...]

I spoke at the IBM Process Transformation Summit today on Transforming Business Operations One Decision At A Time. I began with some examples of operational excellence, showing how four pillars really matter - data, metrics, processes and decisions. Of these, it is decisions and processes that offer opportunity to transform business operations. Organizations that transform themselves in [...]

Neil Ward-Dutton of MWD Advisors kicked off the day at IBM's Process Summit talking about digital transformation and business processes.  Neil began with a key point - that "Digital Transformation" is more than just hype but that it is also a complicated and multi-faceted concept. Companies are being digitally disrupted because the internet and mobile [...]

I am delighted to announce a collaboration with Jan Purchase of LuxMagi on a new book, Real-World Decision Modeling with DMN. You can read the full announcement here and Real-world Decision Modeling with DMN will be available from MK Press in print and Kindle versions. As Richard Soley, who has graciously agreed to write a foreword for us, says: "A [...]

One of my pet peeves is people who develop mobile applications and then insist on writing all their business logic as Javascript or Node.Js or something. As if the fact of delivering a mobile application overrides the need to be able to have business/IT collaboration around business logic, reduces the need for business agility or obviates requirements [...]

Jan Vanthienen of the University of Leuven presented on business and decision analysis. We visualize the business using process, data and rules models he says to visualize it, to automate it and to eliminate confusion and ambiguity. But there are concerns about just modeling processes. In particular if one tries to model the whole of one's [...]

We have just released an updated version of Maximizing the Value of Business Rules Components of a BRMSDecision Management streamlines and focuses business rules projects for faster, more effective deployment. Business Rules Management Systems (BRMS) deliver on the promise of costs savings, agility and happy customers. Yet for many organizations, these efforts remain point solutions. Decision [...]

We have just posted a new white paper on Next Generation Claims Systems Decision Management delivers next generation claims systems that act immediately, increase agility, consistency and accuracy, improve customer satisfaction, speed response and reduce costs. Insurers can achieve significant speed-to-market gains, reduce fraud and create innovative new claims processes. Today’s insurance claims systems deliver [...]

Tom Debevoise and I gave a webinar this week on 4 key benefits of using the Business Process Model and Notation (BPMN) and the Decision Model and Notation (DMN) standards. We highlighted the power of these two standards in combination, specifically in terms of: Streamlined processes A combination of process modeling and decision modeling produces simpler [...]

I will be giving the Decision Management and Business Rules 101 class at BPM Institute's New York event in November - Monday November 3 Decision Management and business rules allow the effective automation of decision-making combined with increased business agility. Adopting decision management and business rules technology improves customer service, enables 1:1 marketing, increases straight [...]

I am giving a webinar with Emericon on October 29 at 2pm ET/11am PT on Making Decisions at the Velocity of Change Many leading organizations see the need to align business and IT to better meet market demand. The velocity of change is continually increasing and organizations are expected to keep pace to stay competitive and [...]

I am giving a webinar on Improve Your Process Models by Modeling Decisions for the IIBA on September 18 at 11am Eastern: Business analysts know that modeling business processes, rather than writing about them, defines them more accurately. Business process models make it easier to validate requirements, easier to see opportunities for improvement and easier to manage [...]

I am giving a webinar on "6 Opportunities for Business Improvement with Decision Management" Wednesday June 25 at 9am Pacific/Noon Eastern. What opportunities are you looking for to improve your business performance? In this webinar you will learn six opportunities that are readily available when you adopt a decision management approach to business rules and [...]

An update next on IBM's solution for counter-fraud.  For IBM fraud involves an intentional act that misrepresents and is both illegal and designed for financial gain. They further divide this into organized and opportunistic fraudsters for whom different kind of detection is required. Fraud is growing problem because: Fraud schemes are increasingly sophisticated with organized crime moving [...]

PegaWorld 2014 – Vodafone

Next up at PegaWorld was a customer presentation from Vodafone. Vodafone is one of the world's largest communications companies with 30,000+ employees and 400M customers across 30 countries. They have expanded from consumer mobile telephony to a broader portfolio of services (fixed and mobile, converged, enterprise and consumers).  This change has driven a need to serve multinational customers [...]

I am teaching a live online version of the BPM Institute's Decision Management and Business Rules 101 class on April 9 and 10th, 1-5pm ET each day. Decision Management and business rules allow the effective automation of decision-making combined with increased business agility. Adopting decision management and business rules technology improves customer service, enables 1:1 [...]