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First Look: Conductrics 3.0

I caught up with the folks from Conductrics to learn about their 3.0 release (I have blogged about Conductrics before). Conductrics has been in the decision optimization business for many years now. At its core Conductrics is about assigning customers to experiences. They recently released 3.0 with some new features. Conductrics Express is a point-and-click [...]

It's opening keynote time at IBM's World of Watson 2016 and we kicked off with a video history of Watson from Jeopardy to today. Dr John Kelly of IBM got us started, emphasizing how rapidly interest in Watson has grown over the last year or two.  In August 2007, he says, a small team of researchers [...]

Neil Ward-Dutton of MWD Advisors kicked off the day at IBM's Process Summit talking about digital transformation and business processes.  Neil began with a key point - that "Digital Transformation" is more than just hype but that it is also a complicated and multi-faceted concept. Companies are being digitally disrupted because the internet and mobile [...]

As you may have noticed I am working on a new book - Available now! Real-World Decision Modeling with DMN - with Jan Purchase. Yesterday Jan had a great blog post - Why Decision Modeling? (In 1000 Words). Jan makes some great points, emphasizing the value of  decision modeling with DMN in: Transparency of the logic Separation  of [...]

Our Partner Azinta is running a Decision Management and Decision Modeling class in the UK in July: Decision modeling with the new Decision Model and Notation (DMN) standard is fast becoming the definitive approach for building more effective processes and for specifying requirements for projects that integrate process models, business rules and predictive analytics.  Watch [...]

I am giving a workshop tutorial at BBC 2015 on Business Analysis and Architecture with Decision Modeling Monday November 2, 1:30pm: The proven technique of decision modeling is fast becoming the go-to approach for extending business architectures and system requirements to include business decisions. Modeling business decisions as peers to business processes is central to accurately [...]

I am speaking on Moving to Real-Time Analytic Decision Making with Decision Management at the TDWI Executive Summit in Boston, July 21-23 The right time to make decisions for organizations is increasingly real time. Customers want responses in real time; supply chains must adapt to disruption in real time; fraud must be caught before it gets into [...]

I recently got an update from Pegasystems focused on their recent release 7 of the Pegasystems Decision Management product. Last year (2013) Pegasystems had a good year, breaking $500M in revenue while showing a 55% increase in license and backlog. They are forecasting $576M in 2014 and report particular interest in predictive analytics, analytic marketing [...]

I will be giving a webinar on BCS on April 1, 2014 at 10:00 AM EST, 16:00 CET Organizations like yours are improving results, streamlining operations and personalizing customer transactions by automating the repeatable decisions central to their operations. These organizations are using the time-tested and proven decision management approach to effectively apply business rule, predictive [...]

Happy New Year. This week's white paper is one from 2012: Beyond Business Agility: Becoming Adaptive and Analytic or how to use more than just business rules to develop systems more effectively. Business rules are a powerful tool for developing agile systems. Moving forward, becoming analytic and adaptive as well as agile will be a source of competitive advantage. [...]

This week's white paper of the the week is The Intelligent Enterprise The Intelligent Enterprise leverages decision management to move from business intelligence to predictive analytics. Moving forward, it is no longer enough to look backward at historical performance. Becoming analytic and adaptive will be a source of sustained competitive advantage. In an era of [...]

We recently released The Decision Management Manifesto. In previous posts I explained why we did this and why decisions are important. This week I want to talk about the technologies involved in Decision Management. Most organizations will find that adopting Decision Management requires them to adopt some new technologies. Managing and automating business decisions is different [...]

Wrapping up, the key to intelligent processes is treating decisions as peers. Decisions may require a human but an intelligent process will automate those that can be automated. Even when a decision cannot be completely automated an intelligent process will load share between automated components and users. Even when a case exceeds the ability of the system [...]

What is an intelligent process?

So what is an Intelligent Process? An intelligent process is a dynamic, flexible and transparent process focused squarely on the consumer that continually improves and adapts. This has several elements: Customer Centric Putting the consumer at the heart of a process is central to making it more intelligent. This requires more flexibility and a focus [...]

For all the undoubted benefits of a process approach, many of the processes being modeled and implemented by organizations are not very “intelligent.” Many processes are mechanical and repetitive, often relying too much on human decision-makers. They are internally focused, driven by the organization’s own view of its transactions and structure. Relying on these processes [...]

I recently finished a new white paper Decision-Centric, Intelligent Processes. This was sponsored by Blueriq (formerly Aquima) and is available on their site here. Organizations, both commercial and governmental, are increasingly focused on their business processes. By modeling, implementing and managing business processes these organizations improve control, reduce costs and increase efficiency. Yet for all [...]

I am giving a webinar on Decision-Centric, Intelligent Processes with Mark Mastop of Blueriq on September 18th at 10am Eastern/16:00 CET. Intelligent processes are dynamic, flexible, transparent and adaptive. They deliver consumer-centric services that can respond to rapidly changing business conditions and complex regulatory environments while simplifying IT and leveraging scarce resources. Decisions, and the [...]

Adaptive Planning was founded just over 10 years ago to deliver cloud financial planning solutions. They have about 1,600 customers across all industries in 80 countries with about 400 partners worldwide. Focused on management planning, reporting, consolidation and analysis they are increasingly in use beyond the finance organization, moving into sales and other operational areas. [...]

Regular readers of my blog (as well as those who hear me speak and our Decision Management clients) know that I talk alot about automating decisions. Really, a lot. The evidence that taking control of decisions, specifically operational decisions, and developing Decision Management Systems to automate and manage those decisions drives improved organizational effectiveness is [...]

A new week and a new white paper. This week’s it's focused on two hot topic - customer relationships and Big Data: Optimizing Customer Relationships in the Era of Big Data Companies face a new and growing challenge – how to fully leverage the benefits of big data for increased customer insights without being submerged under [...]