Adaptive Control

Live from InterACT – Using Risk Applications to Drive Growth

April 28, 2008

Next up Discover and Fair Isaac talking about Discover’s Enterprise Decision Management initiative. Dave Wodall from Discover co-presented with Xun Shao of Fair Isaac. Discover use Blaze Advisor (rules), Model Builder (analytics) and Decision Optimizer (portfolio optimization). Discover was launched in 1985 and, like Amex, has both the network and the consumer relationship. 50M members, [...]

Read the full article →

Live from InterACT – Insurance in the 21st Century

April 28, 2008

After lunch I joined the Insurance track and listened to Don Light of Celent (who wrote this nice paper some time ago) and Mike Gordon of Fair Isaac. Mike started and his first slide was headlined “survival of the fittest” which seems like the right headline! There is clearly a lot on in insurance these [...]

Read the full article →

Live from InterACT – New Approaches to Strategies

April 28, 2008

Next up was Stuart Crawford, part of Fair Isaac’s extensive research staff, on new approaches to the creation, visualization and comparison of decision trees or, as Fair Isaac calls them, Strategies. Stuart has been working at Fair Isaac for many years and has a lot of background in analytics. This work is about how to [...]

Read the full article →

Live from InterACT – Ian Ayres

April 28, 2008

I started with an interesting breakfast this morning with Ian Ayres and Larry Rosenberger. Ian is the author of Super Crunchers (reviewed here in the wiki) and Larry is a research fellow and ex-CEO of Fair Isaac. The two of them were great conversationalists and we ranged across randomized testing (adaptive control), the power of [...]

Read the full article →

Some thoughts on Adaptive Decision Management

April 22, 2008

Paul Haley wrote an interesting piece last week on Adaptive Decision Management. This is a really good piece and I highly recommend it. I do have a couple of things to add, however.
While Paul is correct that Fair Isaac did not talk about “decision management” until after the HNC merger, Fair Isaac had a long [...]

Read the full article →

Two Great Decision Management Conferences this year

April 17, 2008

I am involved in two great decision management conferences this year and I wanted to quickly post about them to encourage you to attend – apologies to readers of my other blogs who may see this information more than once.
First up is InterACT, Fair Isaac’s show on decision management and analytics, April 27-30. I will [...]

Read the full article →

After EDM – some thoughts on technology

April 10, 2008

Some time ago a regular reader, Dave Wright, left a   comment on a blog post I wrote as a guest. In it he asked “What comes after EDM?”. This, of course, is both an interesting and a difficult question. Thinking about it I decided to split it into two parts – one about technologies [...]

Read the full article →

Is your ATM a sales channel yet? And should it be?

April 4, 2008

My friends over on the Diamond Analytics blog posted an update to an old post today where they talked about some recent instances where the ATM is being used as a sales channel. Ron Shevlin had a good comment on the original post about the appropriateness of the channel given queues, screens etc. so I [...]

Read the full article →

It’s lovely but it’s not decision management

April 3, 2008

Yesterday my old buddy Dave Wright told me about Bill James on 60 minutes – for those of you who don’t know, Bill James is the Red Sox stats guy who, like Billy Beane at the Oakland As, uses data mining and analytics to drive recruiting, game planning etc. Dave’s comment was “now that’s Decision [...]

Read the full article →

Here’s my contribution to the IT Services Stack

April 1, 2008

Jack van Hoof has a nice post this week on IT Services Stack: collaboration experiment in which he outlines an IT Service Stack and invites participation from those with opinions to try and flesh out a common set of definitions. I liked the overall stack but I have a couple of suggestions. Here are my [...]

Read the full article →

Want EDM Success? How about a recipe for that?

March 28, 2008

Mike Kavitz had a great post on his blog today Want SOA Success? Try this Recipe. I really liked the article, not least because it was clearly based on hard-won experience on Mike’s part. Reading it I saw how similar an Enterprise Decision Management or EDM success recipe would be.

Research the living daylights out [...]

Read the full article →

First Look – Chordiant Decision Management

March 27, 2008

I had a chance to talk with Rob Walker last week about Chordiant and their decision management platform. Chordiant focuses on large customers – those with lots of decisions in markets such as retail banking, consumer lending, card services, insurance and communications. Their mantra is Customer Experience Management and they aim to deliver an improvement [...]

Read the full article →

Live from DAMA – Business rules, decision management and smarter systems

March 18, 2008

This was my session. You can get a PDF of my slides or View them on SlideShare.
Previous in series Next in series

Read the full article →

Live from DAMA – What do they mean, BUSINESS Metadata?

March 18, 2008

Next up was a session from some folks at ASG talking about business metadata. They started by discussing the metadata audience and how it is changing as the syntactic and semantic richness of metadata increases. Initially there was a focus on consistent definitions for, say, COBOL copy books. Gradually expanded out to DBAs, Data Architects [...]

Read the full article →

Call for presentations – the new EDM Summit

March 11, 2008

How are you integrating business rules and analytics?
How are you adding intelligence to your business processes?
How are you putting analytics to work in your operational systems?
How, in other words, are you using Enterprise Decision Management (EDM) to innovate your business? Your colleagues and peers want to know.

We invite you to present [...]

Read the full article →

Here’s how one company is using EDM to improve healthcare

March 4, 2008

Silverlink is an interesting company whose approach is to apply science to drive healthcare behaviors in a scalable manner. They made some announcements today at the Health 2.0 conference. I recently got a chance to speak with the CEO (Stan Nowak) and his team. Silverlink has 50 healthcare clients representing 150 million lives (including 9 [...]

Read the full article →

Using EDM for ‘Long Tail’ Algorithms

February 19, 2008

I saw this post recently – “The fat tail will be human, the medium tail social, the long tail algorithmic” – in which Chris Anderson (author of The Long Tail) says “The short head will be human, the fat middle social and the long tail algorithmic”. This made me think some more about the role [...]

Read the full article →

Using EDM and adaptive control to respond to uncertainty

February 6, 2008

In a recession, perhaps even more than in other business climates, companies face a high degree of uncertainty. How will markets and consumers react to each new piece of news? How desperate will competitors get? Which products and services will be regarded by customers as necessities even in hard times and which will be jettisoned [...]

Read the full article →

Using EDM to effectively allocate resources

February 5, 2008

Continuing my series on using EDM to manage in a recession, allocating resources effectively. In a recession resources are, almost always, constrained and so the proper and effective allocation of resources can be critical. Enterprise Decision Management, EDM, is particularly useful in allocating resources to customers. This plays out in a couple of key ways.
Firstly, [...]

Read the full article →

Using EDM to thrive in a recession

February 4, 2008

This week’s editorial calendar is about using Enterprise Decision Management – EDM – to survive and thrive in a recession. Prompted by a comment from Nathan Jones, the topic seems appropriate as everyone flails around trying to decide if they should use the “r” word or not. Clearly, whether we meet the definition of [...]

Read the full article →

← Previous Entries

Next Entries →