IBM Big Data & Analytics: Deepen Business Relevance

June 11, 2014

Glenn finch and John Murphy talked about deepening business relevance. The challenge, he says, with much of the work around analytics and data is how easily it drops into discussions of security, integration, scalability, performance etc. What clients care about though is business relevance – business value – being created by the use of this plumbing. [...]

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IBM Big Data & Analytics: Redefine the experience

June 11, 2014

Alistair Rennie came up next to talking about how IBM is redefining the analytic experience. Some of this is “in the labs” and so may or may not show up in future products. From an experience point of view IBM sees some tension between the IT and business folks in an organization – the business [...]

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IBM Big Data & Analytics: Customer Panel

June 11, 2014

Next up is a client panel with Verizon, FleetRisk Advisors and UBS AG.

Verizon has created a specific Big Data and Analytics R&D group to diversify their portfolio of services, looking for new opportunities in data and analytics to leverage Verizon’s DAILY 12PB of data.
FleetRisk Advisors is a business founded on predictive analytics for the trucking industry that rapidly [...]

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IBM Big Data & Analytics: Transforming Industries with Data

June 11, 2014

Beth Smith and Fred Balboni kicked things off at the IBM Big Data & Analytics Summit. IBM has been making big investments in data, Big Data and analytics. Increasingly they see customers using data for competitive advantage in new ways, taking advantage of the cloud for development and deployment. In particular they see their customers using [...]

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PegaWorld – McKinsey on digitization

June 10, 2014

McKinsey came on stage talking about digitization. They see that different industries are at different points in the digital disruption. New trends begin and early adopters grow, start transforming mainstream companies and then a tipping point is reached where some incumbents die. So, for instance, disruption of retail banking is just starting while traditional media/video stores, for instance, [...]

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PegaWorld – PayPal and Innovation

June 10, 2014

Brad Strock of PayPal presented on innovation. He laid out the three stages of money:

Money 1.0 is what you might call traditional coinage and notes.
Money 2.0 was the credit revolution with revolving debt, credit and debit cards etc. These have become the pre-eminent means of payment for many people.
Money 3.0 is what PayPal sees coming – [...]

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PegaWorld – BNY Mellon and business transformation

June 10, 2014

Jeffrey Kuhn from BNY Mellon came up to talk about business transformation in the face of unprecedented and accelerating change. Technology is changing what is possible and allowing new competitors to emerge while offering new distruptors at every turn. We need, he says, to use these challenges to drive transformation in our organizations and this is [...]

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PegaWorld – Rob Walker, Decision Management and 1:1 Customer Engagement

June 10, 2014

Rob Walker kicked off day 2 of PegaWorld talking about Decision Management and the role of analytics in customer engagement. He began by talking about John Boyd and his theory of engagement – the OODA loop – Observe, Orient, Decide and Act (something I referenced in Decision Management Systems: A Practical Guide to Using Business Rules and [...]

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PegaWorld – OnStar and Decision Management

June 9, 2014

OnStar presented at PegaWorld on their use of Pega Decision Management (the old Chordiant product) for managing telematics to improve customer experience. OnStar handles 7M customers worldwide and about 4 calls per second. It has handled more than 780M customer interactions to date including 3.8M emergencies and nearly 10M remote door unlocks. OnStar began as a [...]

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Pegaworld 2014 – Pega 7 Summary

June 9, 2014

Kerim Akgonul came up next to talk products, in particular Pega 7. Pega 7 was released last year and is being used around the world. Pega 7 focused on several elements:

Visibility through the common case interface
Speed and accuracy through automation of processes and decisions
Speed and accuracy also of development, making it easier and quicker to [...]

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Pegaworld 2014 Executive panel on digital transformation

June 9, 2014

Next up an executive panel on digital transformation from the C-Suite with a CTO, a CIO and a CFO from Lloyds Bank, UnitedHealthcare and the FBI.
UnitedHealthcare’s key element for digital transformation was a focus on members, consumers rather than on enterprise customers. For instance this means delivering customer service interactions that are not disjointed based on internal processes.
Lloyds of [...]

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PegaWorld 2014 – Vodafone

June 9, 2014

Next up at PegaWorld was a customer presentation from Vodafone. Vodafone is one of the world’s largest communications companies with 30,000+ employees and 400M customers across 30 countries. They have expanded from consumer mobile telephony to a broader portfolio of services (fixed and mobile, converged, enterprise and consumers).  This change has driven a need to serve multinational customers [...]

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PegaWorld 2014 Alan Trefler Opening Keynote

June 9, 2014

I am attending PegaWorld 2014 and we kicked off with the opening keynotes with a focus on becoming a digital enterprise.  New channels, more devices are driving an unprecedented degree of change according to Alan Trefler, CEO. Organizations must become digital by design, intentionally, focusing on three key areas:

The power to engage with customers, across [...]

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Themes from the TDWI Solution Summit on Advanced Analytics

June 3, 2014

Fern Halper and I just wrapped up as hosts of the TDWI Solution Summit on Advanced Analytics. We had a great two and a half days with some wonderful case studies, a super-engaged audience and lots of intense 1:1 conversations between attendees, speakers and sponsors. To wrap up Fern and I discussed some of the [...]

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TDWI Solution Summit on Advanced Analytics

June 2, 2014

I am co-hosting the TDWI Solution Summit: Beyond BI to Advanced Analytics for Business Advantage with Fern Halper this week. As host it’s hard for me to write blog posts so you’ll have to make do with my twitter feed – @jamet123. It’s been a great couple of days already with lots of interesting presentations and [...]

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Decision Management Manifesto in French, Spanish, German and Portuguese

May 27, 2014

We published the Decision Management Manifesto to help organizations like yours use business rules and predictive analytics effectively. The Decision Management Manifesto White Paper explains the reasoning and value proposition and now there are French, Spanish, German and Portuguese translations. So if you want to know more about Decision Management, about the core principles involved and about how Decision Management maximizes the value of [...]

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First Look: FlexRule

May 27, 2014

FlexRule is a .Net business rules environment from Pliant Framework. The team began development on a free product in 2007 and commercialized the product in 2010 by founding Pliant Framework a product and services company. The product has a runtime, designer, repository (vault) and server. The product is under active development with releases happening regularly.
FlexRule [...]

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First Look: Angoss ScorecardBUILDER 9.0

May 22, 2014

Angoss recently released an end to end scorecard building tool –ScorecardBUILDER – based on the same underlying workflow capabilities released in Angoss KnowledgeSEEKER 9.0 (reviewed here). This product is designed to automate or otherwise streamline time consuming manual steps in the process of building a predictive scorecard.
As noted, ScorecardBUILDER is based on the new workflow-centric [...]

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First Look: 11 Ants Analytics Update

May 21, 2014

Since I last wrote about 11 Ants they have increasingly focused on retail analytics to help retailers make the most of their transactional data and loyalty program data. 11 Ants new Retail Analytics Platform is designed to address a number of initiatives in retail – integrating customer behavior deeply into metrics, being consistently customer-centric across [...]

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Decision Modeling and the Business Analyst Body of Knowledge

May 20, 2014

Some time back I participated in a large group of practitioners working on a new version of A Guide to the Business Analysis Body of Knowledge® . After months of consolidating feedback and updating this (vry thorough) document, the IIBA has announced a public review of version 3. As their own newsletter says:
You can review the [...]

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