Decision Management

Eliminating bias and valuing customers with Decision Management Systems

November 14, 2011

Meri Gruber, VP Biz Dev here at Decision Management Solutions, had a post a little while ago that she recently tweeted – How many service reps does it take to change a light bulb or lose a customer? In it she makes the point that a company lost her business because the customer service department [...]

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Predictive Analytics in the Cloud – results available now

November 10, 2011

We have announced the full results of our Predictive Analytics in the Cloud survey. The results are available as a white paper and as a recorded webinar – go to smartdatacollective.com/predictive-analytics-cloud to register for all the deliverables. There were some interesting results and I thought I would share a few.

The core focus for predictive analytics, [...]

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Interactive Chat: Decision Management Systems on AllAnalytics

November 8, 2011

[ November 9, 2011; 11:30 am to 12:00 pm. ] I am participating in an interactive chat on AllAnalytics on Wednesday November 9th at 11:30 am Pacific/2:30pm Eastern. Beth Schultz and I are going to chat about Decision Management Systems (both the book and the systems themselves), the role of analytics (especially predictive analytics) and more. Why not join us?

Go to allanalytics.com/messages.asp?piddl_msgthreadid=243067 to participate (don’t [...]

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Analytics: The widening divide. An IBM/MIT Sloan study

November 8, 2011

I listened in to IBM’s call about their recent analytics study conducted with MIT Sloan – The Widening Divide (available from www.ibm.com/thewideningdivide). This is the second year for the analytics study and surveyed 4,500 people from 30 industries and 120 countries – a very broad view. Three key results:

The competitive advantage created by analytics is [...]

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Predictive Modeling Tools for Analytic Teams #FICOWorld

November 3, 2011

The other session I got to see at FICO World was a panel discussion on analytic modeling tools with representatives from UniCredit (Italy), Ferratum (Finland), Nedbank (South Africa), and Citi.
Challenges and rewards of building an analytic modeling team

Always start from scratch with fresh, inexperienced teams and this is both challenging and rewarding
Challenges are personal and [...]

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Adaptive Control in Collections at a US Regional Bank #FICOWorld

November 3, 2011

Time for a quick session or two at FICO World. Chip Clarke and Andrew Beckman presented on the use of customer-level TRIAD to continuously improve their collection results for their retail banking products – to do “Adaptive Control”. Adaptive control, for those not familiar with the term, means continually challenging the way you make decisions [...]

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Predictive Analytics in the Cloud – Sneak Peek Results

November 3, 2011

We are announcing the full results of our Predictive Analytics in the Cloud survey next week (Thursday, 10am Pacific) and will be making the results available also as a white paper at the same time. You can register on SmartData Collective for access to the white paper when it is published and for other deliverables [...]

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Begin with the Decision in Mind #BBCCon11

November 2, 2011

I had no slides for my session but I thought I would post my notes or outline:
I have just written a new book called Decision Management Systems about a class of system not widely deployed in organizations. They’re not new systems – I have been talking about them and helping people build them for the [...]

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Opening Keynotes at #BBCCon11

November 1, 2011

Gladys Lam kicked if off by introducing the three chairs of the conference – Kathleen Barret Chair of IIBA who heads up the business analysis tracks, Roger Burlton of BPTrends who heads up the business process tracks and Ron Ross of BRSolutions who heads up the business rules forum tracks. The three chairs then came [...]

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Wrapping up the Predictive Analytics in the Cloud research

October 31, 2011

The Predictive Analytics in the Cloud research we have been conducting is coming to an end. We have closed the survey having garnered over 200 business and technical professionals. – thanks to all who participated. We are going to publishing the study findings and survey results in a webinar and a white paper on November [...]

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Webinar: Predictive Analytics in the Cloud Survey Results

October 30, 2011

[ November 10, 2011; 10:00 am to 11:30 am. ] We surveyed over 200 business and technical professionals for our study on cloud based predictive analytic solutions. Thanks to all who participated. Study findings and survey results will be presented on Thursday, November 10, 2011 at 10:00 a.m. PT, 1:00 p.m. ET, and will include short presentations from our research sponsors – Clario Analytics, FICO, [...]

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Live Event: Improving customer service with BPM and decision management

October 28, 2011

[ December 8, 2011; 9:00 am to 12:00 pm. ] I am speaking at a series of IBM events this fall and next spring focused on “Improving customer service with BPM and decision management“. The second is in San Jose, CA on December 8th and the main session starts at 9am PT. I will be kicking off the session with “BPM and Decision Management for [...]

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Live Event: Improving customer service with BPM and decision management

October 28, 2011

[ December 6, 2011; 6:00 am to 9:00 am. ] I am speaking at a serious of IBM events this fall and next spring focused on “Improving customer service with BPM and decision management”. The first is in Reston, VA on December 6th and the main session starts at 9am ET. I will be kicking off the session with “BPM and Decision Management for Smarter, [...]

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Decision Management Orchestrating Consistent Enterprise-wide Decisions #iod11

October 25, 2011

Erick Brethenoux, Pierre-Henri Clouin and Asit Dan presented on IBM’s Decision Management approach – a nice chance to see both the Business Analytics and WebSphere bits of IBM talking about the same problem. CEOs consistently tell IBM that volatility, uncertainty and complexity are continuing issues. CIOs with a mandate to transform the business are responding [...]

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Business Analytics – the power to meet your priorities #iod11

October 25, 2011

Eric Yau kicked off the business analytics keynote today, saying that they are going to focus in on the 3+3 areas discussed yesterday and with that he introduced Deepak Advani. Deepak introduced some key IT trends – rising data volumes, high volume decisions that require decision automation and LOB demanding more flexibility and independence – [...]

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Transformation in the era of big data and analytics #iod11

October 25, 2011

Steve Mills opened up the discussion talking about Big Data, making the point that the art of the possible when it comes to data has been growing steadily for many years – though the current explosion in data is pretty impressive. For instance 1.3B RFID tags in 2005 and 30B in 2010, 4.6B mobile phones [...]

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Analytics Keynote #iod11

October 24, 2011

Deepak Advani kicked off the first day’s analytics keynote by noting the number of different analytics communities that are now part of IBM – Cognos, SPSS, Algorithmics and more. Analytics, he says, is a broad change that is just beginning and will impact everyone. Rob Ashe followed and made the point that the opening keynote [...]

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Interactive Chat: Business Agility Radio

October 24, 2011

[ October 27, 2011; 11:30 am to 12:30 pm. ] I am participating in a Business Agility Radio event on Thursday October 27th at 11:30 am Pacific/2:30pm Eastern (NOTE CHANGED TIME). We’re going to talk for 25-30 minutes about my new book; about what we mean when we talk about decision management; where it is best used and where it’s best left alone; how DM [...]

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Opening Keynotes at #iod11

October 24, 2011

Jeff Jonas‘ great ad for analytics, talking about crossing a road as an analogy for the power of predictive analytics, kicked off the first real content of the keynote. Jeff talked about enterprise amnesia, the challenge of enterprises being unable to process all the data they have flowing in. Jeff uses a puzzle metaphor and [...]

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Predictive Analytics in the Cloud – last chance for survey

October 21, 2011

Our Predictive Analytics in the  Cloud survey closes today so this is your last chance to tell us what you think. We’ve had hundreds of replies but we want yours too.Go to smartdatacollective.com/predictive-analytics-cloud-survey to take the survey – should only take you 10 minutes tops. If you started it and never finished, now would be [...]

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