From the category archives:

Decision Management

Analytics in the call center

March 18, 2010

IBM announced an interesting new analytic product today – RAMP or Real-time Analytic Matching Platform. The idea behind this is to improve on the approaches currently used to route calls which typically rely on an availability-based approach to connect customers to agents. This doesn’t take an agent’s focus or availability nor what a customer is [...]

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Keynote at the Drools bootcamp

March 18, 2010

[ April 21, 2010; 9:00 am to 10:00 am. ] I am giving a keynote at the Drools bootcamp in San Diego. The bootcamp has some days focused on the healthcare industry as well as some more general sessions

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Advanced decisioning for process excellence – a workshop

March 18, 2010

[ March 23, 2010; 2:00 pm to 5:00 pm. ] I am giving a workshop on Advanced Decisioning for Process Excellence at the Gartner BPM event in Las Vegas.

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How to get smarter with Decision Management

March 18, 2010

I wrote an article on the basic steps to Decision Management for BR Community this month and you can check it out here: How to Get Smarter with Decision Management. BR Community requires a (free) registration and is well worth it for those interested in business rules.

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Update from SAP Co-CEOs

March 15, 2010

Got a quick update today from the new co-CEOs of SAP – Bill McDermott and Jim Hagemann Snabe.
Jim focused on their innovation strategy – making significant steps into on-demand business applications, aiming to support a hybrid approach allowing customers to mix on-demand and on-premise software. In addition they aim to increase support for running the [...]

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Thoughts on Pega acquiring Chordiant

March 15, 2010

The news today is that Pegasystems (rules-based business process management) is acquiring Chordiant (decision-centric CRM). This is interesting news as it merges a company (Chordiant) with a very decision-centric/decision services separate from process mindset with one (Pega) that has mixed rules and process together much more.
Chordiant have been one of my companies to watch for [...]

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Some thoughts on perfect application development

March 10, 2010

Syndicated from ebizQ
John Reynolds had an interesting post a little while back where he shared some thoughts on Perfect development tools. His emphasis was on support for things like iterative and test-driven development but it seems to me that there is also a need to move application development beyond code.
While developers do need development environments [...]

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Predictive analytics – some tips

March 5, 2010

Syndicated from BeyeNetwork
In a great post on 8 things to keep in mind on predictive analytics, some folks from Diamond Management & Technology laid out some things to keep in mind that I really liked. Here they are with my comments – you can get more detail on each from the series of posts [...]

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New SAP BPM/business rules book coming

March 3, 2010

Syndicated from ebizQ
I am working with some folks at SAP on a new BPM book – Applying Real-World BPM in an SAP Environment. I am working on chapters about the role of decisions in processes (check out this post for some help on this topic) and on the use and management of business [...]

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Great interview with Deepak Advani of IBM

February 24, 2010

Doug Henschen has a great interview with Deepak Advani of IBM, the new head of IBM’s newly acquired SPSS business (and I am not just saying that because he mentions Smart (Enough) Systems).  I am looking forward to seeing what IBM does with the combination of ILOG and SPSS, along with InfoSphere, WebSphere, FileNet and [...]

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BI 2010 – Optimizing revenue collection

February 24, 2010

Eugene from SARS, the South African Revenue Service, presented next on how SARS is using BI in revenue collection. He began by pointing out that there is a difference in how public sector organizations use BI – a focus on service delivery not profits, on taxpayers not customers, enforcement campaigns not marketing campaigns and so [...]

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BI 2010 – Optimizing revenue collection

February 24, 2010

Eugene from SARS, the South African Revenue Service, presented next on how SARS is using BI in revenue collection. He began by pointing out that there is a difference in how public sector organizations use BI – a focus on service delivery not profits, on taxpayers not customers, enforcement campaigns not marketing campaigns and so [...]

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Rules discovery in decisions

February 23, 2010

Alan Fish has another great post over on his blog – DRA: Rules Discovery. He makes what I consider to be an essential point that is easily forgotten – you are not trying to find rules just so you know what they are, you are finding rules so you can make better decisions! Check out [...]

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BI 2010 – Making BI more strategic

February 23, 2010

I have just opened ITWeb’s BI 2010 in Johannesburg talking about decisions and importance of decision making in making BI matter (I will post my slides later). Great audience, nearly 200 people with a strong showing from end user customers (75%) and, very interestingly, nearly half considered themselves business / IT straddlers which is a [...]

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First Look – eBureau

February 22, 2010

eBureau is a predictive scoring and information service provider founded in 2004, focused on technology for very rapid model development and deployment. Using their own purpose-built modeling software, a small group of modelers developed 900 predictive models in 2009 alone. The company has been applying this capability for real-time and interactive marketing like contact centers, [...]

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Analytic Journeys #pawcon

February 19, 2010

Here’s my presentation from Predictive Analytics World, reproduced with permission from Predictive Analytics World and Rising Media.Analytic Journeys from Predictive Analytics World

View more presentations from Decision Management Solutions.

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SAS and Accenture announce partnership

February 17, 2010

Accenture and SAS announced today that they will jointly create an analytics group focused on financial services, healthcare and public service. They describe this as a “significant evolution of the existing relationship between the two companies”. The release is at  http://www.sas.com/news/preleases/AccentureSASAnalyticsGroup.html
This is obviously an interesting announcement. Ever since IBM announced its new Business [...]

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First Look – FICO Xpress and Business Rules

February 17, 2010

Optimization is a mathematical process for finding the best decision for a given business problem – usually highest profit, lowest cost given a set of constraints. Involve applying an algorithm to data, decision variables, constraints and an objective function. In financial services and insurance optimization is still fairly new (unlike, say, supply chain) but the [...]

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Inductive Business-Rule Discovery in Text Mining #pawcon

February 16, 2010

Dean Abbott of Abbott Analytics presented on the induction of business rules having become, he said, reacquainted with and convinced of the value of business rules alongside data mining (something, of course, I would strongly support). The particular problem was a call center help desk in which text mining was used to find the rules [...]

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Article on decisioning and process management

February 16, 2010

Syndicated from ebizQ
The folks at BPTrends just published an article I wrote on advanced decisioning for process excellence. Advanced decisioning makes processes simpler, more agile, and smarter. Advanced decisioning allows for the effective application of business rules and advanced analytics. Making decisions explicit and managing them in concert with processes [...]

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