Strategy

White Paper of the Week: Becoming a Decision-Centric Organization

June 10, 2013

A new week and a new white paper. This week’s is Becoming a Decision-Centric Organization
Organisations face many challenges in today’s business climate. Organisations whose success or failure is determined by the decisions they make are handicapped by systems that are centered on processes or functions. As a result, these organisations struggle to improve business productivity while [...]

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Closing thoughts on IBM Big Data Analytics #BDA13

June 6, 2013

Well that’s a wrap for the IBM Big Data Analytics Analyst Insight 2013 event. I’ve blogged 13 sessions and attended a couple of others plus had dinner at the Hockey Hall of Fame and seen the Stanley Cup. A few closing thoughts:

Like IBM I believe that the power of Big Data lies in its ability [...]

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Enhancing the Client Experience #BDA13

June 5, 2013

Les Rechan and Niel Isford came up to wrap up the first day to talk about IBM’s focus on Client Experience.

The products, as was noted earlier, are focusing on being Easy, Simple and Fast to make them easier to consume.
From a licensing perspective IBM is working with clients on an IBM Unlimited License Agreement that [...]

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Business Value of Big Data and Analytics #BDA13

June 5, 2013

Fred Balboni came up next. Fred, of course, was early in IBM’s Business Analytics and Optimization service line with its unique focus on analytics. This service line has grown to 9,000 consultants and has conducted thousands of – 30,000 – analytics engagements.
Fred began with a little history. ERP, he says, took about 20 years to [...]

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Driving Transformation with Big Data Analytics #BDA13

June 5, 2013

I am attending IBM’s Analyst Insights this week and blogging all the sessions not under NDA. First up is Bridget van Kralingen on The New Client Agenda: Driving Transformation with Big Data Analytics.
IBM believes that Big Data is not inherently going to generate value, it is going to take using it in new ways to [...]

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White Paper of the Week- Beyond Business Agility

May 13, 2013

A new week and another new white paper. This week it is Beyond Business Agility: Becoming Adaptive and Analytic
Business rules are a powerful tool for developing agile systems. Moving forward, becoming analytic and adaptive as well as agile will be a source of competitive advantage. This white paper is based on my keynote from the Building Business [...]

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The Era of Intimate Customer Decisioning #ficoworld

May 2, 2013

Next session for me at FICO World is one focused on where customer decisioning is going. John Rymer of Forrester began by presenting some of the major trends found in a recent Forrester survey conducted for FICO:

Customer modeling is getting much more sophisticated as companies try and understand large numbers of customers more precisely – [...]

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Customer Intimacy and the 3rd Platform #ficoworld

May 2, 2013

Stuart Wells, the CTO of FICO, came up to give the keynote and talk about FICO’s big cloud announcements:

FICO Cloud-based Decision Management Platform (announcement here)
FICO Analytic Cloud (announcement here and sign up here)
Customer engagement applications  on this cloud platform announcement here (discussed also in this blog post).

Stuart began with a couple of stories. He told a story [...]

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Amazoned: How Financial Services can react to showrooming #ficoworld

May 1, 2013

I am attending FICO World and blogging some sessions. First up is one presented by Doug Clare and Sally Taylor-Schoff talking about the impact of showrooming on financial services. Showrooming, of course, is the practice of examining a product in a physical location and then buying it online. Consumers have more and more apps to [...]

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WebSphere Strategy #ibmimpact

April 29, 2013

In the analyst track we got an update on WebSphere. Marie Wieck kicked off with a quick overview of the WebSphere business and on the persistent themes, largely the same as the ones highlighted in the opening keynote (open, mobile) but also emphasizing IBM’s increased outreach to and support of developers, its focus on improving [...]

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Decision Management and Analytics 3.0

April 18, 2013

Syndicated from my blog on the International Institute for Analytics Site
IIA is talking about analytics entering a new era, Analytics 3.0, The Era of Impact. What is Analytics 3.0?
According to IIA, Analytics 3.0 marks the stage of maturity where leading organizations realize measurable business impact from the combination of traditional analytics and big data. High-performing companies will embed [...]

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Big Data in IBM’s Research Outlook #bigdatamgmt

April 3, 2013

Michael Karasick from the Almaden lab came up next to discuss Big Data and its role in the IBM research agenda. Almaden’s mission is “science and data to extend human capability.”
IBM invests heavily in 12 research labs around the world and focuses on pure research as well as R&D for products. Once a year IBM [...]

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Decision Management and some Gartner Top 10 lists

February 19, 2013

I saw this list of Top 10 CIO Business and Technology Priorities in 2013 from Gartner the other day and it caught my eye. In particular I was struck by the potential for Decision Management to impact both business and technology priorities on this list. Obviously one can tie almost anything to a priority like “Increasing [...]

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One of my articles was a top, favorite story on Information Management in 2012

February 12, 2013

I was poking around on Information Management this week and I realized that my article Predictive Analytics: Making Little Decisions with Big Data was both one of the editors’ favorite stories of 2012 and one of the top 10 stories in 2012 in terms of readership interest. So thanks everyone – much appreciated!
If you missed it, why not go [...]

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New white paper – Beyond Business Agility

October 30, 2012

This post is going live as I begin my keynote at Building Business Capability 2012 on Beyond Business Agility: Becoming Analytic and Adaptive
Organizations are increasingly focused on delivering more agile systems. The use of business rules as a foundation for these systems delivers agility by ensuring that they are transparent, easy to change and owned [...]

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What The Economist doesn’t know about the magic of customer service

September 28, 2012

The Economist’s Schumpeter had a nice piece this week on ‘The magic of good service - Companies hope that “chief customer officers” will provide better service. Yeah, right’.
The cynicism is theirs not mine. That said, cynicism about Chief Customer Officers actually improving customer service may be well founded. As the article points out a 2012 study said that [...]

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Webinar: Business Design for the big-data driven, social and mobile Consumer: A Decision Management Approach

September 11, 2012

[ October 16, 2012; 10:00 am to 11:00 am. ] Gagan Saxena, Decision Management Solutions’ VP Consulting is giving a webinar on Business Design for the big-data driven, social and mobile Consumer: A Decision Management Approach at 10am Pacific/1pm Eastern on October 16th.
Redesign your business for the big-data driven, social and mobile consumer. Attendees will be introduced to a company trying to build capabilities to handle [...]

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New report on Decision Management Systems platform technology

August 9, 2012

As many of you know, Decision Management Solutions publishes a report on Decision Management Systems platform technologies. We have just released a new version with more vendor information, links to product reviews and great new content on best practices and key product characteristics.
To recap:
Decision Management Systems are agile, analytic and adaptive. They are agile so [...]

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Decision-centric Organizations

July 25, 2012

We recently posted an update to a white paper called “Becoming a Decision-centric Organization” to our site. Having worked with a fair number of organizations whose success or failure is determined by the decisions they make I see many that are handicapped by systems and approaches that are centered on processes or functions. Becoming more [...]

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Gagan Saxena joins Decision Management Solutions

July 25, 2012

A quick bit of Decision Management Solutions news here on the blog today. We are delighted to announce that Gagan Saxena, previously the CIO of Apple Vacations, has joined Decision Management Solutions as VP of Consulting and one of our Principal Consultants. Gagan brings more than 20 years experience in enterprise architecture, reengineering, organizational change [...]

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