Archive for the ‘Strategy’ Category

18th May 2009

Going Beyond Budgeting!

I spoke last week at a conference hosted by the Beyond Budgeting Roundtable. I spoke, as you might expect, on the topic of decision management and how it can deliver the kinds of systems a modern company needs. The conference overall was on the (frankly very appealing) idea that budgets can and should be replaced [...]

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posted by James Taylor in Decision Management, Strategy | 0 Comments

12th March 2009

Looking upstream for warranty cost savings

Kjell Hammerstrom of Sun presented on warranty costs. Product management teams specify warranty term duration and terms of warranties on products while procurment teams negotiate warranty terms with equipment manufacturers (many of Sun’s products are built by a manufacturer like Qunta, Mitac, Celestica). However the process was not collaborative – products would be released with [...]

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posted by James Taylor in Strategy | 0 Comments

11th March 2009

Harnessing and Coordinating Warranty Best Practices in a Global Enterprise

Terry Adams of Ingersoll Rand, the parent company of Trane, presented on harnessing and coordinating warranty best practices. IR includes Trance, Thermo King, Schlage, Steelcraft and others for about $17B worldwide. All these acquisitions have experience and systems so Ingersoll Rand has a vision of a Business Operating System to drive common [...]

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posted by James Taylor in Strategy | 0 Comments

11th March 2009

Measuring and improving an effective and efficient warranty process

John Hagen of Trane presented on measuring and improving an effective and efficient warranty process. Trane produces Commercial HVAC systems of every size. Warranty is tricky because they make everything so specific to customers.
Trane started a new quality initiative in 2004 because they felt that there were some low hanging fruit. They had warranty reserves [...]

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posted by James Taylor in Strategy | 0 Comments

11th March 2009

An update on the warranty industry

Eric Arnum, editor of Warranty Week, gave an overview of the industry as a whole. Clearly the recession is taking its toll. Starting with new home builders it has spread to RV makers, auto makers, various retailers, GE and others. Warranty is important in many of these company’s challenges and some, like Hyundai, are trying [...]

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posted by James Taylor in Strategy | 0 Comments

11th March 2009

Live from Warranty Chain Management 2009 – The Strategic Importance of Warranty

I am at the Warranty Chain Management conference this week and blogging more or less live. Despite the economy there are over 180 attendees as well as a solid core of sponsors. Marc McKenzie, Global Director of Corporate Warranty & Governance from Hewlett Packard gave the opening presentation on the strategic importance of warranty.
HP spends [...]

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posted by James Taylor in Strategy | 0 Comments

20th February 2009

The unrealized power of data

Syndicated from Smart Data Collective
Andreas Weigend, former amazon.com Chief Scientist, gave a keynote on the unrealized power of data. He started with a historical perspective. In the 70s perhaps 10M used computers, mostly in the back office. By the 80s this had reached 100M and the front office. By the 90s the internet and search [...]

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posted by James Taylor in Analytics, Strategy | 0 Comments

28th October 2008

Live from the EDM Summit – From Here to Agility

I am at the EDM Summit this week and will be blogging live from some of the sessions and posting random thoughts and comments in addition. Despite the difficult market conditions, attendance looks good with a nice full room for the keynote and attendees from 17 countries. This year’s event also has a dozen new [...]

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posted by James Taylor in BPM, Business Rules, Decision Management, Strategy | 4 Comments

15th October 2008

First Look – Chordiant’s Visual Business Director

Today Chordiant announced their new Visual Business Director (CxVBD). I saw an early prototype of this some months back and got a more detailed look at the finished product at their recent Customer Advisory Board. I really like CxVBD as I think it shows the critical business value of externalizing decisions. I have yet to [...]

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posted by James Taylor in BI, Decision Management, Product News, Strategy | 1 Comment

14th October 2008

Here’s how decision management delivers continuous strategy

An old colleague of mine, Vaughn Merlin, had a really interesting post this week When Strategy Becomes Continuous. It’s a great post and he makes three key points:

IT strategy is not the point – it’s all about business strategy.
Much ’strategy’ effort is not very strategic.
Strategy formulation and execution are too loosely coupled.

He then quotes [...]

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posted by James Taylor in Decision Management, Strategy | 2 Comments

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