Strategy

IBM IMPACT: The Mobile Enterprise: Better Decisions & Smarter Processes

April 8, 2014

[ April 29, 2014; 3:45 pm to 4:45 pm. ] I am speaking at IBM’s IMPACT 2014 on The Mobile Enterprise – Driving the Need for Better Decisions & Smarter Processes (SPD-2798), Tuesday April 29 at 3:45pm
The consumerization of technology in enterprises, increasingly mobile employees and the demands of more social, mobile and connected consumers are putting increased pressure on enterprises. Adopting mobile management and development [...]

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Some excellent Gartner advice on Decision Management

March 20, 2014

Lisa Kart, Roy Schulte and Teresa Jones of Gartner recently published Find the Best Approach to Decision Management. It’s a great piece and if you are a Gartner subscriber you should definitely read it and share it around your organization. Even if you are not you should seriously consider getting it from Gartner as it makes [...]

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#BBCCon Session: Closing thoughts from the chairs

November 15, 2013

Final session at this year’s Building Business Capability conference with some closing thoughts from the chairs of the conference. Panels are always tough to blog but here are some takeaways:

Strategy is central to anything you do at any scale
And I would add that they should be linked to the processes and decisions.
Many projects have problems [...]

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Sneak Peek Survey Results for Predictive Analytics in the Cloud 2013

October 3, 2013

First, there’s still time to take our survey on Predictive Analytics in the Cloud – just go to www.surveymonkey.com/s/PACloud2013. If you have already taken it, or even if you haven’t, why not register for the results webinar over on Information Management?
To encourage you to do either or both of these things, here are some sneak peek early [...]

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Predictive Analytics in Software Part 4: Land and Expand

September 24, 2013

Most software products have multiple opportunities for using predictive analytics to enhance decision-making. Because the use of predictive analytics is new for many software companies, and because handling decisions explicitly is also new, care must be taken not to bite off too much at once. A land and expand strategy that begins with a localized [...]

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Predictive Analytics in Software Part 3: Automation that scales

September 17, 2013

For a software company it is also important that this automation scales appropriately. In particular any automated analytic model development tool you use should provide flexibility in deployment to match your own, manage any variability between your customers’ data models and be easy to deploy, focused on the “last mile” of analytic model development. For most [...]

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Predictive Analytics in Software Step 2: Focusing on automation

September 10, 2013

Once you have identified decisions that could usefully be improved by predictive analytics you must develop predictive analytic models for each decision. Each decision is going to require a different predictive analytic model, perhaps several. Some predictive analytic models, such as predicting the future value of a customer for instance, may be useful in multiple [...]

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Predictive Analytics in Software Step 1: Focusing on Decisions

September 3, 2013

To become predictive, to use predictive analytics to differentiate a software product, you need to identify the decisions that can be made more profitably, more accurately, more precisely or more reliably. Unless the predictive analytics embedded in your product improve some decision-making then they will offer no real value. At best such analytics will be [...]

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Embedding predictive analytics in your software product: A series

August 28, 2013

Everyone knows that enterprise software is an intensely competitive business. Today “Big Data” and “Analytics” are two of the hottest topics in organizations of any size and  as companies race to invest in this new space, product managers must find ways to respond. The functionality of enterprise software products must be extended to include new analytic [...]

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Another role for decision models – designing screen personas

July 9, 2013

My colleague at Decision Management Solutions, Gagan Saxena, has just posted on Designing User Experience with SAP Screen Personas. As he and I have worked more with decision modeling (or decision requirements models as they are sometimes known) we have found more and more uses for them. As you can see from the role of decision requirements modeling [...]

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The role of decision modeling in a data-driven culture

July 9, 2013

I recently checked out The Evolution of Decision Making - How leading organizations are adopting a data-driven culture, a new white paper from the Harvard Business Review sponsored by SAS:
People have long preached the benefits of relying on data and insights from business intelligence (BI) and analytics to help make better and timelier decisions. A reliance on [...]

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Listening, learning and acting in multi-channel marketing

June 21, 2013

A little while back I blogged about Customer Data Platforms and their role in coordinating multiple channels when trying to develop customer-centric marketing solutions. More recently I caught up with Provenir – a company I know from its risk-centric decisioning platform – and with the team behind their new customer listening product. I plan to blog about the [...]

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White Paper of the Week: Becoming a Decision-Centric Organization

June 10, 2013

A new week and a new white paper. This week’s is Becoming a Decision-Centric Organization
Organisations face many challenges in today’s business climate. Organisations whose success or failure is determined by the decisions they make are handicapped by systems that are centered on processes or functions. As a result, these organisations struggle to improve business productivity while [...]

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Closing thoughts on IBM Big Data Analytics #BDA13

June 6, 2013

Well that’s a wrap for the IBM Big Data Analytics Analyst Insight 2013 event. I’ve blogged 13 sessions and attended a couple of others plus had dinner at the Hockey Hall of Fame and seen the Stanley Cup. A few closing thoughts:

Like IBM I believe that the power of Big Data lies in its ability [...]

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Enhancing the Client Experience #BDA13

June 5, 2013

Les Rechan and Niel Isford came up to wrap up the first day to talk about IBM’s focus on Client Experience.

The products, as was noted earlier, are focusing on being Easy, Simple and Fast to make them easier to consume.
From a licensing perspective IBM is working with clients on an IBM Unlimited License Agreement that [...]

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Business Value of Big Data and Analytics #BDA13

June 5, 2013

Fred Balboni came up next. Fred, of course, was early in IBM’s Business Analytics and Optimization service line with its unique focus on analytics. This service line has grown to 9,000 consultants and has conducted thousands of – 30,000 – analytics engagements.
Fred began with a little history. ERP, he says, took about 20 years to [...]

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Driving Transformation with Big Data Analytics #BDA13

June 5, 2013

I am attending IBM’s Analyst Insights this week and blogging all the sessions not under NDA. First up is Bridget van Kralingen on The New Client Agenda: Driving Transformation with Big Data Analytics.
IBM believes that Big Data is not inherently going to generate value, it is going to take using it in new ways to [...]

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White Paper of the Week- Beyond Business Agility

May 13, 2013

A new week and another new white paper. This week it is Beyond Business Agility: Becoming Adaptive and Analytic
Business rules are a powerful tool for developing agile systems. Moving forward, becoming analytic and adaptive as well as agile will be a source of competitive advantage. This white paper is based on my keynote from the Building Business [...]

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The Era of Intimate Customer Decisioning #ficoworld

May 2, 2013

Next session for me at FICO World is one focused on where customer decisioning is going. John Rymer of Forrester began by presenting some of the major trends found in a recent Forrester survey conducted for FICO:

Customer modeling is getting much more sophisticated as companies try and understand large numbers of customers more precisely – [...]

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Customer Intimacy and the 3rd Platform #ficoworld

May 2, 2013

Stuart Wells, the CTO of FICO, came up to give the keynote and talk about FICO’s big cloud announcements:

FICO Cloud-based Decision Management Platform (announcement here)
FICO Analytic Cloud (announcement here and sign up here)
Customer engagement applications  on this cloud platform announcement here (discussed also in this blog post).

Stuart began with a couple of stories. He told a story [...]

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