Strategy

Webinar on decision-centric business design with business rules

May 14, 2012

I am giving a webinar with Gagan Saxena (@Gagan_S), CIO of Apple Vacations on A New Approach to Business Design at Apple Vacations on May 22, 2012 at 10:00 am PT, 1:00 pm ET.
Gagan and I will present how how Apple Vacations applied Decision Management to redesign the consumer experience and create a “smart system” that would bring [...]

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Webinar: A New Approach to Business Design at Apple Vacations

May 9, 2012

[ May 22, 2012; 10:00 am to 11:00 am. ] I am giving a webinar with Gagan Saxena (@Gagan_S), CIO of Apple Vacations on A New Approach to Business Design at Apple Vacations on May 22, 2012 at 10:00 am PT, 1:00 pm ET.

Gagan and I will present how how Apple Vacations applied Decision Management to redesign the consumer experience and create a “smart system” that [...]

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IBM IMPACT Day 2 Keynotes

May 1, 2012

Johan Gerber of MasterCard kicked things off on day 2. MasterCard does not actually issue the cards with their logo on, they are a technology company that provides a network to link consumers, 32,000,000 businesses and 22,000 card issuers. The network is very high performance, handling 100 pieces of information and processing each transaction in [...]

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IBM IMPACT 2012 Opening Keynotes

April 30, 2012

After a great introductory session from Walter Isaacson (biographer of Einstein, Franklin and Jobs), we kicked off the main session at IBM’s largest IMPACT conference with over 8,500 attendees with a focus on re-thinking IT.
Marie Wieck started by discussing how core applications are changing. IBM claims that $5Trillion run on IBM hardware. These systems must [...]

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Smarter Analytics Leadership Summit Opening #smarteranalytics

March 20, 2012

Steve Mills kicked off the IBM Smarter Analytics Leadership Summit. Business Analytics matter, he says, as shown by the focus of CEOs (8 out of 10 expect complexity to increase, enterprises applying analytics are more successful etc). The need for analytics is pervasive, with every industry seeing a massive expansion in the volume of data [...]

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Predictive Analytics in the Cloud – results available now

November 10, 2011

We have announced the full results of our Predictive Analytics in the Cloud survey. The results are available as a white paper and as a recorded webinar – go to smartdatacollective.com/predictive-analytics-cloud to register for all the deliverables. There were some interesting results and I thought I would share a few.

The core focus for predictive analytics, [...]

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Decision Management Systems drive the second economy

October 20, 2011

Cross-posted from International Institute for Analytics
There was a great article recently in the McKinsey Quarterly – The Second Economy. In it W Brian Arthur discusses the fact that
Digitization is creating a second economy that’s vast, automatic, and invisible—thereby bringing the biggest change since the Industrial Revolution.
It’s a good article and worth a read. Brian talks [...]

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Webinar: How to build Decision Management Systems – Part 1 Decision Discovery

August 23, 2011

[ September 21, 2011; 10:00 am to 11:00 am. ] Decision Management Systems are the next generation of information systems. Agile, analytic and adaptive, Decision Management Systems put business rules management systems, predictive analytics and optimization to work improving the effectiveness and efficiency of your operations. Decision Management Systems are agile – easy to change, easy to keep compliant and transparent in their behavior. They [...]

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Operational Analytics Adds Up

June 15, 2011

Sometimes people talk about the value of data mining or predictive analytic modeling coming from “aha moments”, where the analytics deliver some piece of dramatic insight that enables a company to see some fantastic new market opportunity or fundamentally change the way it does something. This is only a small part of the story.
The companies [...]

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How to maximize resource effectiveness with analytics

May 26, 2011

Analytics can transform your business. I shared with you how to transform customer retention and marketing with analytics. This time I’d like to share with you how to use the power of analytics and Decision Management to allocate constrained resources and to give you a competitive edge.
How to maximize resource effectiveness with analytics
Organizations are under [...]

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How to transform customer retention with analytics

May 25, 2011

Analytics can transform your business. Last time I shared with you how to transform your marketing with analytics. This time I’d like to share with you the power of analytics to optimize customer retention and how to use a Decision Management approach to give you a competitive edge.
How to transform customer retention with analytics
Conventional wisdom [...]

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How to transform marketing with analytics

May 24, 2011

How to transform your marketing with analytics
Companies need to develop a loyal customer base and market effectively to them. But customers increasingly shop in multiple channels and formats, and have more choices than ever before. Your company can leverage the power of analytics to overcome these challenges. You can develop the capability to target customers [...]

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Transforming your business with analytics – a series

May 23, 2011

I want to share with you the collective wisdom of over 50 companies that have transformed their business using analytics. These companies tackled core business issues like customer retention, marketing, patient care, student achievement, and customer centricity in industries as varied as Retail, Telecommunications, Healthcare, Education, Government, Insurance and Banking.
Tomorrow I will kick off a [...]

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The Essential CIO and Decision Management

May 18, 2011

IBM recently surveyed CIOs as part of their ongoing CxO research. This was the second time they did this – 2009 was the first. They just released the results of their analysis of the 3,000 interviews they conducted in 71 countries. The results are summarized in the body of the post along with some Decision [...]

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Using Decision Management to make sure your agents can handle any call

May 17, 2011

I got an invite to a webinar on this topic the other day. The invite had some questions for you to ask yourself about your call center agents and how effective they would be if:

They could act the way you wanted them to every time
They didn’t have to have post-its or cheat sheets
They didn’t need [...]

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Gartner BPM 11 Closing Keynote

April 29, 2011

Daryl Plummer gave the closing keynote – “If I had a time machine”. He began by differentiating between science fiction and fantasy – science fiction being a vision of the future that is based on some extrapolation of currently understood science and facts. Fantasy is completely based on the whims of the visionary. What he [...]

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10 Questions to Ask about your Business Rules Project

April 27, 2011

Here are 10 questions to ask about your business rules project that I developed some time ago but never ran on the blog – enjoy.

What is the business decision at the heart of your project?

How often is it made? What triggers it? Who makes it today? How repeatable is it?

Is this [...]

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IBM IMPACT 2011 Day 2 Keynotes

April 12, 2011

Steve Mills kicked off day 2 to talk about the kind of IT architecture that supports business agility. Your IT architecture, he says, must enable business processes run reliably and securely across application silos. Business must own their processes and their data, not have them be subsumed into siloed packaged applications. IT must enable these [...]

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The 3 B’s: Business Process, Business Rules and Business Intelligence

April 11, 2011

This post originally appeared as an article in my company‘s newsletter Decision Management News (sign up here).
Business Process, Business Rules, Business Intelligence – the three “B’s” that drive much of today’s IT investment. Often considered separate domains and separate sets of technologies, each B has its own center of excellence, its own methodology, its own [...]

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Identifying your company’s hidden potential

April 5, 2011

Paul Nunes of Accenture presented some of his work at the Accenture Institute for High Performance. He began with a story – Zenith. Zenith did well in radios, got into television and rode that curve and as competition grew more intense they got into PCs and computers. But they sold off the computer business rather [...]

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