Business Rules

Giving retail banking customers what they want

January 2, 2012

Jim Davis of SAS had an interesting post back in October - What do retail banking customers want?- in which he talked about the results of some consumer surveys and the banking industry’s response. The three results Jim discussed were clarity and fairness, easy access and quality customer experience. Interestingly I see all three of these [...]

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Are your systems just interfaces to a data structure?

December 29, 2011

Tad Anderson just wrote a great review of Decision Management Systems, my new book, over on his blog on the SOA World Magazine site. Two of his comments struck me particularly. The first summarized what I consider to be the biggest limiting factor in information systems today:
There are not too many systems being created today [...]

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Webinar: Managing the Next Best Activity Decision with Predictive Analytics

December 21, 2011

[ January 24, 2012; 11:00 am to 12:00 pm. ] I am giving a webinar with KXEN on January 24th at 11am Pacific/2pm Eastern on Next Best Activity decisions
Every interaction with your customers is an opportunity to build your relationship. It could be a personalized marketing offer or proactive customer service. To make sure this interaction maximizes the value of your customer relationship, many organizations [...]

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Definitive Report on Decision Management Systems Platforms coming in 2012

December 15, 2011

2011 has been a great year for market awareness of Decision Management as an approach and of the value of Decision Management Systems. Product, partnership, acquisition and funding announcements have enhanced the available technology. As vendors continue to improve and enhance their product offerings to fully support Decision Management this is only going to reinforce and further [...]

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New podcast about Decision Management Systems

December 15, 2011

Listen to Peter Schoof podcast with James Taylor, head of Decision Management Solutions and the foremost thinker and writer on decision management. James has a new book, Decision Management Systems: A Practical Guide to Using Business Rules and Predictive Analytics, which we discuss in the podcast as well as predictive analytics and BPM.
You can get access to the [...]

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First Look – Starview

December 13, 2011

Starview Inc. have just launched their new platform – Business Analytics and Optimization Platform (BAOP). Growing out of a long standing consulting practice, the company sees an opportunity for a platform aimed at the continuous optimization of decision-making. They are focused on Telco, Finance, Energy and Manufacturing (especially Semiconductor) and they have a vertically-oriented strategy, [...]

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First Look – Ideate

December 7, 2011

Ideate is an Application Framework from a company called Consilience International that was started about 2 years ago by a couple of process folks looking to do something that was more suitable for highly evolvable, dynamic environments where runtime adaption was important. These kinds of dynamic applications are increasingly a focus for companies. Consilience’s view [...]

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Some thoughts on the levels of automation of a decision

November 18, 2011

A recent post on the IBM Good Decisions Blog – When Should You Automate a Business Decision? contains a list of ten levels of automation from a paper by Parasuraman, Sheridan and Wickens (available to IEEE members here). This set of 10 levels runs from 1 (computer offers no assistance) to 10 (computer acts autonomously). [...]

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Eliminating bias and valuing customers with Decision Management Systems

November 14, 2011

Meri Gruber, VP Biz Dev here at Decision Management Solutions, had a post a little while ago that she recently tweeted – How many service reps does it take to change a light bulb or lose a customer? In it she makes the point that a company lost her business because the customer service department [...]

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Interactive Chat: Decision Management Systems on AllAnalytics

November 8, 2011

[ November 9, 2011; 11:30 am to 12:00 pm. ] I am participating in an interactive chat on AllAnalytics on Wednesday November 9th at 11:30 am Pacific/2:30pm Eastern. Beth Schultz and I are going to chat about Decision Management Systems (both the book and the systems themselves), the role of analytics (especially predictive analytics) and more. Why not join us?

Go to allanalytics.com/messages.asp?piddl_msgthreadid=243067 to participate (don’t [...]

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Adaptive Control in Collections at a US Regional Bank #FICOWorld

November 3, 2011

Time for a quick session or two at FICO World. Chip Clarke and Andrew Beckman presented on the use of customer-level TRIAD to continuously improve their collection results for their retail banking products – to do “Adaptive Control”. Adaptive control, for those not familiar with the term, means continually challenging the way you make decisions [...]

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Begin with the Decision in Mind #BBCCon11

November 2, 2011

I had no slides for my session but I thought I would post my notes or outline:
I have just written a new book called Decision Management Systems about a class of system not widely deployed in organizations. They’re not new systems – I have been talking about them and helping people build them for the [...]

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Opening Keynotes at #BBCCon11

November 1, 2011

Gladys Lam kicked if off by introducing the three chairs of the conference – Kathleen Barret Chair of IIBA who heads up the business analysis tracks, Roger Burlton of BPTrends who heads up the business process tracks and Ron Ross of BRSolutions who heads up the business rules forum tracks. The three chairs then came [...]

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Live Event: Improving customer service with BPM and decision management

October 28, 2011

[ December 6, 2011; 6:00 am to 9:00 am. ] I am speaking at a serious of IBM events this fall and next spring focused on “Improving customer service with BPM and decision management”. The first is in Reston, VA on December 6th and the main session starts at 9am ET. I will be kicking off the session with “BPM and Decision Management for Smarter, [...]

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Decision Management Orchestrating Consistent Enterprise-wide Decisions #iod11

October 25, 2011

Erick Brethenoux, Pierre-Henri Clouin and Asit Dan presented on IBM’s Decision Management approach – a nice chance to see both the Business Analytics and WebSphere bits of IBM talking about the same problem. CEOs consistently tell IBM that volatility, uncertainty and complexity are continuing issues. CIOs with a mandate to transform the business are responding [...]

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Business Analytics – the power to meet your priorities #iod11

October 25, 2011

Eric Yau kicked off the business analytics keynote today, saying that they are going to focus in on the 3+3 areas discussed yesterday and with that he introduced Deepak Advani. Deepak introduced some key IT trends – rising data volumes, high volume decisions that require decision automation and LOB demanding more flexibility and independence – [...]

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Webinar: Strategic Advantage of Focusing on Decisions

October 17, 2011

[ October 19, 2011; 11:00 am to 12:00 pm. ] I am giving a webinar for IBM on “Strategic Advantage of Focusing on Decisions” on 10/19/11 at 11 AM PT / 2 PM ET. I will discuss the value of becoming a decision-centric organization. Learn strategies and best practices for leveraging technology to execute operational business decisions more effectively. See how you can bridge the [...]

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First Look JBoss Enterprise SOA and BRMS 5.2

October 12, 2011

I got an overview of JBoss’s new intelligent, integrated enterprise approach as well some of their new product announcements. They are adding new data services, BPEL support, productizing their event/rules combination and adding some new connectivity elements.
The world has obviously changed in the last few years. The fully automated processes of the past, JBoss feels, [...]

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Signing my new book at Information on Demand

October 11, 2011

[ October 25, 2011; 12:30 pm to 1:30 pm. 12:30 pm to 1:30 pm. ]
I am speaking at Information on Demand (on Decision Management Systems and on a panel) and will be taking time out to sign my new book – Decision Management Systems: A practical guide to using predictive analytics and business rules – on Tuesday October 25 from  12:30 PM – 1:30 PM. You’ll be able to [...]

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A new Decision Management partnership – Corticon and KXEN

October 11, 2011

Corticon and KXEN have just announced a new partnership. I am always glad when a business rules management system company like Corticon partners with a predictive analytic vendor like KXEN. These two technologies can be used together to automate and improve operational decisions and build powerful Decision Management Systems (the topic of my new book). [...]

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