BPM

More intelligent processes – a video and presentation

August 25, 2010

I spoke at an IBM event in Paris recently on More intelligent processes – choices and results. You can see the video (with French slides but me speaking English) here. The English slides are on SlideShare below:
More intelligent processes – choices and results
View more presentations from Decision Management Solutions.

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First Look – Kana

August 24, 2010

I got an update from Kana this week. Kana, for those of you that don’t know, is a product/solution company focused on helping enterprises with their customer service experience – what they call Service Experience Management. Kana has over 600 B2C customers across banking, telecommunications, retail as well as high-tech, travel, manufacturing etc. They are [...]

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Improving customer interactions one decision at a time

August 24, 2010

Syndicated from ebizQ
William Band at Forrester (@waband) recently tweeted that his next research project was:
When to use CRM apps vs BPM tools to improve customer interactions? Pros & Cons of each?
I replied that companies should be sure to manage customer treatment decisions too and he asked me to expand on that thought.
Every [...]

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Progress, responsive enterprises and decisions

August 19, 2010

I recently wrote a white paper on Building Responsive Enterprises – One Decision at a Time for Progress Software and gave a webinar on the same topic. These are now available for download on the Progress site. Enjoy. (Updated with easier links)

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Fall events to learn more about decision management

July 27, 2010

Syndicated from ebizQ
I am speaking or giving workshops at three events this fall and all three represent good opportunities for you to learn more about decision management:
First up is RuleFest 2010 in San Jose October 11-14. I am speaking on October 12 10:00 am to 10:50 on “Decision Services Need More Than Rules”. Rules Fest bills [...]

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Webinar with Progress on decisions and responsiveness

July 21, 2010

I am giving a webinar on “Building Responsive Enterprises – One Decision at a Time” with Progress Software this week. I will discuss how decision management improves business performance by identifying the key decisions that drive value in your business. I will discuss:

The responsive enterprise
The need for decisions
Business rules and business [...]

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Speaking at Business Rules Forum 2010

June 30, 2010

[ October 21, 2010; 6:00 am to 7:00 am. ] I am giving a keynote at the Business Rules Forum called “Decisions have 3 Bs”
Business Process, Business Rules, Business Intelligence. Three “B”s that drive IT investment. Often considered separate domains, separate sets of technologies, each B has its own center of excellence, its own methodology, its own experts. But this Balkanization pushes apart technologies that [...]

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New book on BPM and BI

June 23, 2010

Syndicated from ebizQ
The 2010 BPM and Workflow handbook is now available for pre-order at a great discount. This year’s book focuses on the role of Business Intelligence in the context of BPM. As Keith Swenson, WfMC Vice Chair says, “Business (Process) Intelligence is [...]

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Speaking in Paris, July 1

June 22, 2010

[ July 1, 2010; ] I am presenting at an IBM event in Paris on the role of decisions and decision management in building more intelligent business processes. Here’s the description of the event (in French):
Une nouvelle faco de traviller
Tedaes Logicielles, Edition Speciale Agilitite
July 1 IBM Forum de Bois-Colombes
More details
Besides the morning keynote I am also presenting at a more [...]

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Speaking at the ebizQ BPM in Action series

May 25, 2010

[ June 23, 2010; 1:00 pm to 2:00 pm. ] I am participating in the ebizQ BPM in Action series this month.  I am speaking on Advanced Decisioning for Process Excellence at 1pm on June 23.
Straight-through processing, advanced analytics, dynamic processes, business user control and business alignment — all are make or break issues for process excellence. But are these really process [...]

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IBM Advanced Case Management Technology

April 15, 2010

After the intro on Advanced Case Management, a more technical session. The idea, Carl Kessler says, is to take all the technology IBM has and create a real improvement in their case management capabilities. Carl explained how IBM takes what they see industries and customers doing and capture storyboards for these different scenarios like new [...]

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IBM Advanced Case Management

April 15, 2010

At the IBM Advanced Case Management event in San Francisco today. Mike Rhodin, SVP of the newly formed Solutions Group within IBM Software, introduced the role of Advanced Case Management in Smarter Planet.
Smarter Planet is IBM’s umbrella concept for building systems to add intelligence to an increasingly instrumented and interconnected world. The changing kinds of [...]

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Guest intelligence at Target

April 12, 2010

Guest intelligence is something Target use to drive marketing and merchandising decisions. Target, of course, is a large US retailer that does business in 49 states and has a major web presence. Target has guest data from panel surveys,  store surveys and operational data and regards these all as valid sources of guest data, without [...]

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Add BI about and within your business processes #gartnerbpm

March 23, 2010

`Cross-posted to ebizQ
Bill Gassman presented on adding business intelligence about and within your business processes. Bill’s emphasis is on the value of bring Business Intelligence, Business Activity Monitoring and Business Process Management together as well as the challenges of doing so. Bill is using the Large Hadron Collider as an example and talking about the [...]

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Pattern-based strategy #gartnerbpm

March 23, 2010

Cross-posted to ebizQ
Tom Austin opened day 2 with a discussion of pattern-based strategies. How, he asks, did the world get so many things so wrong- the financial meltdown, the growth of terrorism etc. Enterprises have an illusion that they control their own destiny, that business stability is the norm and that technology is the answer. [...]

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Building a Business Process Competency Center #gartnerbpm

March 22, 2010

Cross-posted at ebizQ
A panel discussion from multiple companies (Wells Fargo, Iron Mountain and Kaiser Permanente) on BPCCs. I am not going to attempt to capture the whole conversation but here are some key lessons/hints/critical success factors:

Case studies of the people, process and technology – scheduled presentations help build momentum
Best practices templates for people (organization), process [...]

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Business rules are king #gartnerbpm

March 22, 2010

Cross-posted at ebizQ
My old buddy Jim Sinur is presenting on one of his favorite topics – why rules are important business rules in BPM. Rules are moving, he says, inside-out in process. As processes become less structured and more fluid, the rules go beyond the “happy path” and start to guide the process dynamically. Business [...]

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Opening keynotes from #gartnerbpm

March 22, 2010

Cross-posted at ebizQ
I am attending the Gartner BPM conference this week and will blog a few of the sessions. The conference is focused on people, patterns and possibilities. Jorge Lopez started off introducing some Gartner data on CEO confidence that shows a modest recovery in confidence. This is interesting as the CEO confidence index is [...]

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Advanced decisioning for process excellence – a workshop

March 18, 2010

[ March 23, 2010; 2:00 pm to 5:00 pm. ] I am giving a workshop on Advanced Decisioning for Process Excellence at the Gartner BPM event in Las Vegas.

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Update from SAP Co-CEOs

March 15, 2010

Got a quick update today from the new co-CEOs of SAP – Bill McDermott and Jim Hagemann Snabe.
Jim focused on their innovation strategy – making significant steps into on-demand business applications, aiming to support a hybrid approach allowing customers to mix on-demand and on-premise software. In addition they aim to increase support for running the [...]

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