BPM

New book on BPM and BI

June 23, 2010

Syndicated from ebizQ
The 2010 BPM and Workflow handbook is now available for pre-order at a great discount. This year’s book focuses on the role of Business Intelligence in the context of BPM. As Keith Swenson, WfMC Vice Chair says, “Business (Process) Intelligence is [...]

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Speaking in Paris, July 1

June 22, 2010

[ July 1, 2010; ] I am presenting at an IBM event in Paris on the role of decisions and decision management in building more intelligent business processes. Here’s the description of the event (in French):
Une nouvelle faco de traviller
Tedaes Logicielles, Edition Speciale Agilitite
July 1 IBM Forum de Bois-Colombes
More details
Besides the morning keynote I am also presenting at a more [...]

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Speaking at the ebizQ BPM in Action series

May 25, 2010

[ June 23, 2010; 1:00 pm to 2:00 pm. ] I am participating in the ebizQ BPM in Action series this month.  I am speaking on Advanced Decisioning for Process Excellence at 1pm on June 23.
Straight-through processing, advanced analytics, dynamic processes, business user control and business alignment — all are make or break issues for process excellence. But are these really process [...]

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IBM Advanced Case Management Technology

April 15, 2010

After the intro on Advanced Case Management, a more technical session. The idea, Carl Kessler says, is to take all the technology IBM has and create a real improvement in their case management capabilities. Carl explained how IBM takes what they see industries and customers doing and capture storyboards for these different scenarios like new [...]

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IBM Advanced Case Management

April 15, 2010

At the IBM Advanced Case Management event in San Francisco today. Mike Rhodin, SVP of the newly formed Solutions Group within IBM Software, introduced the role of Advanced Case Management in Smarter Planet.
Smarter Planet is IBM’s umbrella concept for building systems to add intelligence to an increasingly instrumented and interconnected world. The changing kinds of [...]

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Guest intelligence at Target

April 12, 2010

Guest intelligence is something Target use to drive marketing and merchandising decisions. Target, of course, is a large US retailer that does business in 49 states and has a major web presence. Target has guest data from panel surveys,  store surveys and operational data and regards these all as valid sources of guest data, without [...]

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Add BI about and within your business processes #gartnerbpm

March 23, 2010

`Cross-posted to ebizQ
Bill Gassman presented on adding business intelligence about and within your business processes. Bill’s emphasis is on the value of bring Business Intelligence, Business Activity Monitoring and Business Process Management together as well as the challenges of doing so. Bill is using the Large Hadron Collider as an example and talking about the [...]

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Pattern-based strategy #gartnerbpm

March 23, 2010

Cross-posted to ebizQ
Tom Austin opened day 2 with a discussion of pattern-based strategies. How, he asks, did the world get so many things so wrong- the financial meltdown, the growth of terrorism etc. Enterprises have an illusion that they control their own destiny, that business stability is the norm and that technology is the answer. [...]

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Building a Business Process Competency Center #gartnerbpm

March 22, 2010

Cross-posted at ebizQ
A panel discussion from multiple companies (Wells Fargo, Iron Mountain and Kaiser Permanente) on BPCCs. I am not going to attempt to capture the whole conversation but here are some key lessons/hints/critical success factors:

Case studies of the people, process and technology – scheduled presentations help build momentum
Best practices templates for people (organization), process [...]

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Business rules are king #gartnerbpm

March 22, 2010

Cross-posted at ebizQ
My old buddy Jim Sinur is presenting on one of his favorite topics – why rules are important business rules in BPM. Rules are moving, he says, inside-out in process. As processes become less structured and more fluid, the rules go beyond the “happy path” and start to guide the process dynamically. Business [...]

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Opening keynotes from #gartnerbpm

March 22, 2010

Cross-posted at ebizQ
I am attending the Gartner BPM conference this week and will blog a few of the sessions. The conference is focused on people, patterns and possibilities. Jorge Lopez started off introducing some Gartner data on CEO confidence that shows a modest recovery in confidence. This is interesting as the CEO confidence index is [...]

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Advanced decisioning for process excellence – a workshop

March 18, 2010

[ March 23, 2010; 2:00 pm to 5:00 pm. ] I am giving a workshop on Advanced Decisioning for Process Excellence at the Gartner BPM event in Las Vegas.

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Update from SAP Co-CEOs

March 15, 2010

Got a quick update today from the new co-CEOs of SAP – Bill McDermott and Jim Hagemann Snabe.
Jim focused on their innovation strategy – making significant steps into on-demand business applications, aiming to support a hybrid approach allowing customers to mix on-demand and on-premise software. In addition they aim to increase support for running the [...]

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Thoughts on Pega acquiring Chordiant

March 15, 2010

The news today is that Pegasystems (rules-based business process management) is acquiring Chordiant (decision-centric CRM). This is interesting news as it merges a company (Chordiant) with a very decision-centric/decision services separate from process mindset with one (Pega) that has mixed rules and process together much more.
Chordiant have been one of my companies to watch for [...]

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New SAP BPM/business rules book coming

March 3, 2010

Syndicated from ebizQ
I am working with some folks at SAP on a new BPM book – Applying Real-World BPM in an SAP Environment. I am working on chapters about the role of decisions in processes (check out this post for some help on this topic) and on the use and management of business [...]

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Article on decisioning and process management

February 16, 2010

Syndicated from ebizQ
The folks at BPTrends just published an article I wrote on advanced decisioning for process excellence. Advanced decisioning makes processes simpler, more agile, and smarter. Advanced decisioning allows for the effective application of business rules and advanced analytics. Making decisions explicit and managing them in concert with processes [...]

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Time to register for Gartner BPM and my workshop

February 11, 2010

The Gartner Business Process Management Summit, March 22-24, at Caesars Palace in Las Vegas, promises to be great with some good keynotes, lots of Gartner analysts and plenty of sponsors. The early bird rate for the event ends this Monday – register by 5 p.m. EST February 15 and save $300. I [...]

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A decision-centric platform integrates case management

January 27, 2010

Syndicated from ebizQ
This week I am discussing the characteristics of a decision-centric platform.
Not only must the platform support complex and potentially long-running cases, it must do so in a decision- and automation-centric way. It is not enough for the platform to support the definition of complex cases and their tracking and management over time. It [...]

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Business processes and decisions – an emerging consensus?

January 21, 2010

Bruce Silver wrote a couple of interesting posts on this topic – Integrating Process and Rules – Part 1 and Part 2. Reading Bruce’s posts, and thinking back on the various posts I have written about business process and business decision management (Risks of pursuing BPM without decisioning, Adding decisioning to your BPM initiative or [...]

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Progress Software and Savvion

January 14, 2010

I got a briefing from my friends at Savvion and their new colleagues at Progress Software (Savvion is being acquired by Progress).
Progress has been positioning itself around operational responsiveness – responding to opportunities and threats in real time, to what’s happening right now: What are competitors doing right now and can we adjust pricing, what [...]

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