BPM

Future trends in business rules (with a little help from my friends)

January 20, 2011

I was presenting this week to a company that asked what trends I saw in business rules. I had my ow thoughts but I also reached out to some other experience business rules implementers. Here’s what we came up with:

A broader context for business rules

Business rules are increasingly adopted as part of a broader effort [...]

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Workshop at the Gartner BPM Summit

December 21, 2010

[ April 28, 2011; 10:45 am to 1:45 pm. ] I am giving a workshop – The Decisions at the heart of your process – at the Gartner BPM Summit in Baltimore, April 27-29 2011. This workshop introduces the decision management approach and critical decisioning technologies such as predictive analytics and business rules. The workshop is going to be highly interactive. As well [...]

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Information Week Webinar – What, exactly, do you mean by business rules

December 1, 2010

[ December 9, 2010; 11:00 am to 12:00 pm. ] I am presenting at an IBM/Information Week webinar What, exactly, do you mean by business rules on December 9th. I will try to clear up the confusion between rules and decisions, explaining why this distinction is critical if you expect to incorporate improved agility into your organization’s ability to respond to market demands, competitive actions [...]

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Right Time Business Optimization

October 29, 2010

Syndicated from Smart Data Collective
Mike Ferguson presented on Right Time Business Optimization using on-demand and event-driven analytics at the Teradata Partners conference. Business optimization, Mike says, is about continuously knowing what is the best action to take and when to take it in every business process to dynamically keep a business [...]

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What, exactly, do you mean by business rules

October 8, 2010

Syndicated from ebizQ
Scott Cleveland had an interesting post this week on the single greatest benefit of BPM that included the information that 17% thought it was “Change business rules and processes without impacting underlying applications”. This focus on agility is not, perhaps, surprising but it prompted an interesting comment from John [...]

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A quick survey on decision management and responsiveness

September 30, 2010

My friends at Progress have a survey you might enjoy – it’s short so it won’t take you long and I will be analyzing the results in a few weeks so you will find out what the results were pretty quickly. It’s at surveymonkey.com/s/decisionmanagement.
You can also listen to some podcasts I did for Progress on [...]

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Fixing the BP Fund claims process

September 28, 2010

Syndicated from ebizQ
I saw yet another article about the claims being paid by the BP Fund this weekend – BP fund czar promises bigger, faster claims – and it struck me that every time there is a disaster we go through this. Something happens, lots of people need to make claims, some process gets set [...]

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Oracle RTD Roadmap #oow10

September 20, 2010

The Oracle Real Time Decisions (RTD) roadmap began with a quick review of Oracle RTD (see my earlier post on the role of RTD in e-commerce) – an analytical decision service that sits between the operational and analytic applications of an organization so that operational business processes can be analytically enhanced. Crucially it combines prescriptive [...]

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Pegasystems and Chordiant – an update

September 14, 2010

I got an update from Pegasystems recently, mostly to talk about how the integration of Chordiant is going. I shared my original thoughts on the Pegasystems/Chordiant combination at the time but this was my first chance to chat with them since then.  Pegasystems continues to do well with its  12th record revenue quarter and climbing [...]

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Simplifying complex processes

September 9, 2010

Syndicated from ebizQ
There are lots of good reasons for adopting business process management as an approach, and a Business Process Management System as a technology. The benefits that can be gained are real but they can be undermined by over complex process designs. If the process you end up designing is the BPMN or BPEL [...]

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First Look – Alfresco Activiti

August 31, 2010

I got an update from the folks at Alfresco recently. This company is an open source content management project, begun by a team that left Documentum some years ago. The project now has about 2M downloads and is a commercial open source company with 1,200 paying customers – mostly among those typically comfortable with open [...]

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Fall webinar series announced

August 30, 2010

I just scheduled and announced four new webinars for this fall:

Simplifying over-complex processes
Delivering customer centricity across multiple channels, multiple platforms
Implementing analytics? You need business rules
Decision analytics – more than BI and web analytics

You can find all my upcoming events in the Events Calendar.

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Webinar – Simplifying over-complex processes

August 30, 2010

One of the prime causes of over-complex processes is the inclusion of decision-making in process designs. Organizations that identify the decisions in their processes and manage them as peers – not part of the process but supporting it – find they can simplify process designs, increase agility and bring business users and IT into better [...]

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More intelligent processes – a video and presentation

August 25, 2010

I spoke at an IBM event in Paris recently on More intelligent processes – choices and results. You can see the video (with French slides but me speaking English) here. The English slides are on SlideShare below:
More intelligent processes – choices and results
View more presentations from Decision Management Solutions.

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First Look – Kana

August 24, 2010

I got an update from Kana this week. Kana, for those of you that don’t know, is a product/solution company focused on helping enterprises with their customer service experience – what they call Service Experience Management. Kana has over 600 B2C customers across banking, telecommunications, retail as well as high-tech, travel, manufacturing etc. They are [...]

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Improving customer interactions one decision at a time

August 24, 2010

Syndicated from ebizQ
William Band at Forrester (@waband) recently tweeted that his next research project was:
When to use CRM apps vs BPM tools to improve customer interactions? Pros & Cons of each?
I replied that companies should be sure to manage customer treatment decisions too and he asked me to expand on that thought.
Every [...]

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Progress, responsive enterprises and decisions

August 19, 2010

I recently wrote a white paper on Building Responsive Enterprises – One Decision at a Time for Progress Software and gave a webinar on the same topic. These are now available for download on the Progress site. Enjoy. (Updated with easier links)

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Fall events to learn more about decision management

July 27, 2010

Syndicated from ebizQ
I am speaking or giving workshops at three events this fall and all three represent good opportunities for you to learn more about decision management:
First up is RuleFest 2010 in San Jose October 11-14. I am speaking on October 12 10:00 am to 10:50 on “Decision Services Need More Than Rules”. Rules Fest bills [...]

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Webinar with Progress on decisions and responsiveness

July 21, 2010

I am giving a webinar on “Building Responsive Enterprises – One Decision at a Time” with Progress Software this week. I will discuss how decision management improves business performance by identifying the key decisions that drive value in your business. I will discuss:

The responsive enterprise
The need for decisions
Business rules and business [...]

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Speaking at Business Rules Forum 2010

June 30, 2010

[ October 21, 2010; 6:00 am to 7:00 am. ] I am giving a keynote at the Business Rules Forum called “Decisions have 3 Bs”
Business Process, Business Rules, Business Intelligence. Three “B”s that drive IT investment. Often considered separate domains, separate sets of technologies, each B has its own center of excellence, its own methodology, its own experts. But this Balkanization pushes apart technologies that [...]

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