Book

“James Taylor and Neil Raden have produced a substantive work that explores what will soon be recognized as the next arena for competitive advantage in our fast-paced global economy. Their central thesis is that organizations must treat decisions as an enterprise asset and take action to increase their “decision yield”. The combined effect of improving [...]

“James and Neil provide a clear, concise, and well written book offering both the breadth and depth to make sense of an exciting yet difficult subject. Not only does ‘Smart (Enough) Systems’ cover all aspects of decision automation from the technologies and approaches needed to their impact on existing and future technology architectures; it is [...]

“An important book which finally, for the first time, addresses the topic of enterprise decision making not by relying on IT ‘geekspeak’ but by taking a holistic view of why business people require EDM, why past approaches have failed and why the changing landscape such as ESOA will make EDM even more critical for the [...]

“This is a very important book.  It lays out the agenda for business technology in the new century – nothing less than how to reorganize every aspect of how a company treats its customers. The book is very comprehensive in its coverage of the concepts, the underlying technologies, and implementation techniques. If you read one [...]

“Automated decision systems are probably already being used in your industry, and they will undoubtedly grow in importance. If your business needs to make quick, accurate decisions on an industrialized scale, you need to read this book.”
Thomas H. Davenport President’s Distinguished Professor of Information Technology and Management Babson College, Author of “Competing on Analytics“