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Jerome Boyer of IBM presented a methodology - Best Practices for Managing a Cognitive Business Operations (CBO) Journey Proven Method. Cognitive, in this context, is about extracting intent from unstructured text using natural language and thus improve process execution. By adding Watson services to a BPM/ODM installation, organizations can improve interactions, improve assignments, improve advice and deliver faster reactions. For [...]

Available now! Real-World Decision Modeling with DMN is done! Jan and I have put the book to bed and we are just working through the remaining steps to getting it completely available. But if you are coming to Building Business Capability 2016 you can get the book there. First, if you sign up for my workshop Decision Modeling with [...]

I am opening the second day of IBM's Process Transformation Summit in Napa this year. I'll be talking on "Transforming business operations one decision at a time." In this session I'll discuss the role of decision management in driving process and enterprise transformation. As cognitive operations come into focus and as organizations integrate business rules, analytics and cognitive capabilities on the [...]

I am giving a webinar on Analytics Teams: 5 Things You Need to Know Before You Deploy Your Model on November 15 [NEW DATE] at 11am Pacific Many Analytics Teams have experience with building what seems like a great model–valid, predictive, powerful–only to see disappointing or even no business impact. Some models are not deployed, or take [...]

I am giving a webinar on Analytics Teams: 6 Questions to Ask Your Business Partner Before You Model October 13 at 11am Pacific. Analytics Teams know that one of their biggest challenges is effective communication and collaboration with their business partners. Projects are plagued with too many iterations to get to a solution, too many detours [...]

Many of you already own Decision Management Systems: A Practical Guide to using Business Rules and Predictive Analytics - we've sold over 7,000 copies after all - but if you have been looking for the book recently on amazon you may have noticed something odd: the Kindle version is gone... This is not because the Kindle version does [...]

I recently participated in a webinar on Modernizing Your Legacy Platform to Deliver an Optimal Customer Experience with Benjamin Baer of FICO We discussed how, with today’s consumers expecting a compelling digital experience, organizations trying to develop modern, mobile and secure UIs are struggling with the limited capabilities of their legacy systems. An ‘optimal digital experience’ requires real-time transactions, seamless [...]

I was recently listed as one of the top Big Data/Data Science leaders on LinkedIn by KDnuggets. I was delighted to be on the list and to share it with some great thinkers and writers. My interest, as regular readers of the blog will know, is not really on how you build analytic models or apply data science techniques [...]

I participated in a webinar Building Outstanding Customer Relationships: Delivering Relevant Next Best Actions for Retail Bank Customers with Steven Noels of NGDATA. We discussed next best action marketing, where each customer becomes a “segment of one” versus a “segment of many,” improving marketing action precision and relevancy. Implementing next best action marketing requires the right technology to give you [...]

First Look: Enova Decisions

Enova Decisions was launched in January of 2016 as an outgrowth of Enova International’s existing technology and analytics capabilities, which are used to offer online consumer and small business loans to 11 brands in six countries including NetCredit and Headway Capital. Launched in 2004 as an online lender, Enova does all its own analytics for [...]

I am participating in a webinar Building Outstanding Customer Relationships: Delivering Relevant Next Best Actions for Retail Bank Customers on September 21st at 12 Noon Eastern/9am Pacific with Steven Noels of NGDATA. Next best action marketing is a tactic that has been around for a while, but few marketers have been able to fully take part [...]

The folks over at ZS Associates sponsored a study by the Economist Information Unit on analytics titled “Broken Links: Why analytics investments have yet to pay off”. This report showed the classic challenge of analytics – 70% think analytics is very or extremely important but only 2% say their analytics efforts have a broad, positive impact. In [...]

I recently got a chance to catch up with the IBM SPSS team for an update. Analytics, in IBM’s view and mine, are increasingly necessary as digitization increases the scale of business data and digital disruptors increase the difficulty of making good decisions. For those being disrupted analytics offers a powerful way to fight back. [...]

I am giving a webinar with FICO and Automotive News on Strategies for Driving Real-time, 24x7 Business Outcomes through Analytically-Driven Decisions, July 12th at 2:30pm Eastern. The automotive industry has invested heavily in its Big Data, digital, business intelligence, and analytic infrastructures. But insights promised by these investments frequently remain hidden in the vast amount of [...]

We have a set of online training coming up in July: Introduction to Decision Management to introduce the key concepts and terminology of Decision Management and provide a framework for successful business rules and analytic projects Decision Modeling with DMN to learn how to model requirements using the Decision Model and Notation standard, the cornerstone technique for [...]

One of my students (from the UCI Extension Predictive Analytics Certificate in which I teach Business Goals for Predictive Analytics) sent me this article on Toyota Financial Services and its use of data science, predictive analytics, in collections. It's a great example of how to use analytics to improve your business outcomes and well worth a [...]

There is a great article from Bain and Company from 2013 that Elena Makurochkina (@elenamdata) pointed me to today - Infobesity: The enemy of good decisions. This is not only a fabulous phrase - infobesity feels viscerally correct as soon as you see it - but a great article too. Some quotes: Companies have overindulged in information. Some [...]

I am participating in an International Institute for Analytics webinar, 9am Pacific on June 23 "Prescribing the Right Decisions with Prescriptive Analytics" Automation of everyday activities holds the promise of consistency, accuracy and relevancy. When applied to business operations, the additional benefits of governance, adaptability and risk avoidance are realized. Prescriptive analytic empowers both systems [...]

One of the most persistent problems with decision modeling in my experience is the tendency of people to think of decision modeling as a one-time requirements effort. Many teams are convinced that building a decision model using the Decision Model and Notation (DMN) standard (white paper here) is going to help them with their business rules [...]

We are running our regularly scheduled, and highly reviewed, Decision Modeling with DMN training again July 19-21, 9:30am-11:30am Pacific each time. Decision modeling with the new Decision Model and Notation (DMN) standard is fast becoming the definitive approach for building more effective processes and for specifying requirements for business rules and predictive analytic projects. With decision modeling, [...]