I recently participated in a webinar on Modernizing Your Legacy Platform to Deliver an Optimal Customer Experience with Benjamin Baer of FICO
We discussed how, with today’s consumers expecting a compelling digital experience, organizations trying to develop modern, mobile and secure UIs are struggling with the limited capabilities of their legacy systems. An ‘optimal digital experience’ requires real-time transactions, seamless connectivity to any channel and ease of use. It’s hard to deliver the best digital customer experience when doing a ‘rip and replace’ of your legacy systems is not possible. The webinar covered:
- The critical characteristics of legacy systems that affect the customer experience
- The key elements of delivering an effective, digital customer experience
- Decision management technology – its capabilities and benefits
- How a decision management platform can deliver both digital innovation and legacy modernization
Watch the recording here.