I am giving a webinar on Modernizing Your Legacy Platform to Deliver an Optimal Customer Experience with FICO, Thursday, September 22, 2016 at 10:00 am Pacific/ 1:00 pm Eastern
Today’s consumers expect a compelling digital experience, especially on mobile devices. To do that, organizations need the tools to develop modern, mobile and secure UIs – however, many struggle with the limited capabilities of their legacy systems. The ‘optimal digital experience’ goes beyond extending a company’s existing web properties. The experience comes with real-time transactions, seamless connectivity to their channel of choice, and ease of use – to name a few. How can organizations strike a balance between delivering the best digital customer experience and without doing a ‘rip and replace’ on their legacy systems?
- The critical characteristics of legacy systems that affect the customer experience
- The key elements of delivering an effective, digital customer experience
- Decision management technology – its capabilities and benefits
- How a decision management platform can deliver both digital innovation and legacy modernization