We have just posted a new white paper on Next Generation Claims Systems
Decision Management delivers next generation claims systems that act immediately, increase agility, consistency and accuracy, improve customer satisfaction, speed response and reduce costs. Insurers can achieve significant speed-to-market gains, reduce fraud and create innovative new claims processes.
Today’s insurance claims systems deliver value to insurers by increasing efficiency through process automation and workflow. The use of manual decision points within these processes and systems, however, creates bottlenecks and under-utilizes company expertise. Insight gained from data mining and analytics is restricted to the back office and IT resources cannot be freed up from legacy systems maintenance. Leading insurers are implementing a new generation of Decision Management claims systems.
You can download the white paper here.