I recently published a new article over on the BPM Institute – Discovering Decisions in Your Business.
Most organizations will initially identify decisions within their business processes – either finding tasks that are clearly decision-making tasks such as those handling validation, approval, calculations, assessments etc – or collapsing process complexity into a decision that was previously obscured by a nest of process gateways and conditions or rules.
Yet there are other ways to identify decisions within a business area. These can be useful both when working in areas of the business where processes have not yet been extensively modeled and as a complement to more process-centric approaches. From various projects a number of successful approaches can be identified. You can start with your KPIs, look at your Business Intelligence environment and, of course, you can just brainstorm the decisions you think you have.