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Association of Strategic Alliance Professionals Silicon Valley: Collaborating on Customer Decisions

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November 20, 2013
5:30 pmto8:00 pm

I am speaking at the Association of Strategic Alliance Professionals Silicon Valley event November 20 on “Collaborating on Customer Decisions; Left-hand Meets Right-hand

Do you ever sense a company’s left-hand doesn’t know what the right-hand is doing? Ever called customer service to learn they know less about a partnership than you do? Customer management has never been more important in this complex market environment, yet handling customer service with multiple layers of participants and their versions of customer data is daunting. The lack of collaboration on customer data leaves your front-line service teams frustrated and ill-informed to assist the customer in their time of need!

In this session, James Taylor, CEO of Decision Management Solutions, explains how to find these decisions, automate them, and more effectively use your data to improve them. James highlights the use of technologies such as: business In this session James Taylor, CEO of Decision Management Solutions, explains how to find these decisions, automate them and more effectively use your data to improve them. James highlights the use of technologies such as: business rules, big data and predictive analytics to address critical questions like:

• What agreement does this customer have with us?
• Do the same discounts apply for this customer?
• Should I or the partner handle this matter?

You can get more information here and, if you are an ASAP member, sign up here.

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