|December 6, 2011|
|6:00 am||to||9:00 am|
I am speaking at a serious of IBM events this fall and next spring focused on “Improving customer service with BPM and decision management“. The first is in Reston, VA on December 6th and the main session starts at 9am ET. I will be kicking off the session with “BPM and Decision Management for Smarter, Simpler and More Agile Processes”.