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Live Event: Improving customer service with BPM and decision management

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December 8, 2011
9:00 amto12:00 pm

I am speaking at a series of IBM events this fall and next spring focused on “Improving customer service with BPM and decision management“. The second is in San Jose, CA on December 8th and the main session starts at 9am PT. I will be kicking off the session with “BPM and Decision Management for Smarter, Simpler and More Agile Processes”.

Registration here.

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