http://jtonedm.com/2009/11/12/kpi-framework-for-a-competitive-edge/ James Taylor on Everything Decision Management Thu, 09 Feb 2012 15:08:02 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://jtonedm.com/2009/11/12/kpi-framework-for-a-competitive-edge/comment-page-1/#comment-20722 mansid Sun, 09 May 2010 16:35:09 +0000 http://jtonedm.com/?p=2748#comment-20722 I do believe, 60% of the KPI should be focused on customer. I do believe, 60% of the KPI should be focused on customer.

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