CRM Magazine highlights the power of Decision Management

CRM Magazine has a great article on decision management this month and it is available on line. As the summary says:

Neither your best guess nor your gut instinct is good enough anymore. Fortunately, with enterprise decision management, the technology and methodology now exist to help you reach a better conclusion.

Check it out, along with some great quotes from yours truly, at Decisions, Decisions.

Tagged as: analytics, competing on decisions, crm, Customer Experience, customer-centric, Decision Management, EDM, enterprise decision management

Trackback URL for this post: http://jtonedm.com/2009/05/01/crm-magazine-highlights-the-power-of-decision-management/trackback/