Table of contents for DIALOG 09
- DIALOG IBM and ILOG – the strategic perspective
- DIALOG The roadmap
- DIALOG Keynotes – ILOG and IBM
- DIALOG Product Roadmap (not really)
- DIALOG The evolution of ILOG’s BRMS
- DIALOG Group RCI and Legacy Migration
- DIALOG Improving Customer Experience in Health Insurance
- DIALOG Sodexo – Workforce Management
- DIALOG Governance, Change Control and Rules
- DIALOG Agile IT Infrastructure
- DIALOG closing thoughts – better decisions for a smarter planet
I took some notes from an interesting panel on governance and change control. Panels are always tough to blog so this is a summary of my takeaways not a record of the panel:
- Executive sponsorship and active evangelism are key
- Build expertise – centers of excellence – within the groups that are managing rules
- Start early and iterate the process as you learn more
- One size will not fit all – be flexible, classify different kinds of rule change and manage them differently
- Give rule change authority to the people who are expert in the policy
- People and process matter far more than tools
One interesting question I still have is whether you should be worrying about rule changes or decision changes? Obviously decision changes require rule changes, but where to manage and version the changes?
{ 1 comment… read it below or add one }
You raise a good question there.
Rule changes (in the ILOG tools anyway) can be documented and versioned in many ways depending on the components you are using that are available to you.
But when you refer to “Decision changes” are you referring to the policies which are sometimes documented in policy documents (Text documents or spreadsheets)? These document can also be versioned, but the exact changes within the document are usually hard to find.
If decision changes mean something else entirely then I would like to see what you have to say on the topic now that you may have had time to ponder the question a bit longer.