2008

Welcome members of SAI!

October 9, 2008

I presented at an evening event for SAI, a professional IT organization, in Brussels last night and had a wonderfully attentive and engaged audience – remarkably so considering how late the event was! I promised to post my slides and here they are – a longer version of my decision services presentation.

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Making BI more decision-centric

October 8, 2008

My friend Kurt Schlegel at Gartner has just released a new report – Deliver Business Value With a BICC (BI Competency Center) Focused on Decision Making. In it he “identifies the steps required to evolve business intelligence (BI) beyond reporting measures, to making great decisions”. Like Kurt I believe that “Tying BI to the decision [...]

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First Look – SeeWhy

October 7, 2008

On my recent trip to Europe I got my first chance for a real look at SeeWhy’s product and their announcement today of SeeWhy Tracks Individual Customers’ Digital Mood seemed like a good reason to blog a little about this interesting product. The latest version helps manage customer experience by analyzing page errors, page load [...]

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Introducing SOA Design Patterns

October 7, 2008

Thomas was back on talking about the catalog of 85 SOA Design Patterns that he is publishing this year – SOA Design Patterns. Design patterns are a field-testing or proven design solution to a common design problem. Some are compound, most are atomic. These SOA Patterns overcome common design challenges for the successful adoption of [...]

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Decision Services – A Pattern for SOA

October 7, 2008

I just finished presenting at the SOA Symposium and if you are interested in my presentation you can find it on slideshare.
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The Business Operations Platform

October 7, 2008

The folks from Cordys presented their view of the new business operations platform. Current systems development is in the context of four key game-changing trends:

Consumerization
Not just technology but can deliver business processes as services using the Internet
Commoditization
Virtualization
Not just of hardware but of processes and teams
Globalization

In this environment, processes are a key competitive advantage – much [...]

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The Architecture of Service-Orientation

October 7, 2008

Thomas Erl presented on the Architecture of Service-Orientation to start the breakout sessions and build on his opening comments. The key challenge is that of the endless IT progress cycle – the business continually needs more and different support from IT to deal with changes to business models while IT has new and changing capabilities [...]

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Live from the SOA Symposium – Opening Keynotes

October 7, 2008

The SOA Symposium started today in the AJAX Stadium in Amsterdam. The opening keynotes were actually in the Stadium itself – we all sat at the halfway line. Thomas Erl and Sandy Carter gave quick intros and I will add some comments later but I could not type so this is just a placeholder have [...]

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Thoughts from Chordiant’s Customer Advisory Board

October 6, 2008

Last week I was invited to attend Chordiant‘s European Customer Advisory Board. This session was held in lovely Munich in the middle of Oktoberfest and was both informative and a lot of fun. While I can’t share everything – some of it was for customers only – I thought you would appreciate what I could [...]

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Rexer Analytics Data Mining Survey Results Released

October 2, 2008

Karl let me know that the results from his survey are available – you can find them on the Rexer Analytics site – so I thought I would take a look and blog about them. Karl collected 348 responses from individuals in 44 countries and I found the results worth a read. A few highlights:

CRM/Marketing [...]

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New article on moving to decision management

October 1, 2008

I have a channel over on the Business Intelligence Network and one of my articles just published – First Steps To and Beyond Operational Business Intelligence. Enjoy

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New Community for Fair Isaac customers and others

September 30, 2008

The folks at Fair Isaac pointed me to a new community they have just released – dmtools.fairisaac.com. I have not had much of a chance to check it out but it looks useful and I look forward to participating. One thing is new – you can download trial versions of Blaze Advisor. Have fun…

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Repositories, processes, decisions and more

September 29, 2008

Bruce Silver had an interesting article recently on The Next Innovation in BPMS in which he discusses the need for repository capabilities in BPM. Bruce makes the point that “next generation” repositories for process management must not only support process models, they must also support “decision models”, business object definitions, performance measurement information and service [...]

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Franchises, localization and decision management

September 25, 2008

I live in Palo Alto and a new Mountain Mike’s Pizza has just opened up near us. Much as we like MM pizza we have two problems – we like wholewheat dough and, as several members of my family are lactose/milk intolerant, soy cheese. If you have visited or live in Palo Alto you will [...]

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Finding hidden decisions in business processes

September 24, 2008

Scott Sehlhorst (with whom I have presented and about whom I have written before) had a great post this week called Hidden Business Rule Example. Scott walks through some analysis of a process and shows how finding hidden decisions within that process can really inform how you think about the systems and processes you need. [...]

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Collections Best Practices

September 23, 2008

Jeff Bernstein of Strategem Portfolio Services gave an overview of the latest developments in collections. Jeff’s company has a product called Strategy Director (about which I blogged before). Jeff does a lot of work with collections groups and all too often sees a failure to implement analytics even where those analytic models are being developed [...]

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From Scores to Strategies

September 23, 2008

The use of analytics in business decisions, presented by one of InfoCentricity’s customers, was next. In many organizations modelers are busy building predictive models that they then throw over the wall to a business analyst. To bridge this gap you need a collaboration platform that allows modelers to do their thing while allowing business analysts [...]

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Putting Analytics to Work

September 22, 2008

Here’s my presentation from the InfoCentricity User Exchange. Enjoy.
Putting Analytics To Work
View SlideShare presentation or Upload your own. (tags: predictive analyticsanalyticedmente…)

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Scorecard Development Efficiencies with Xeno

September 22, 2008

Sue Gonella presented on some efficiencies in building predictive scorecards. In particular she covered the   use of sampling data vs using all records into a model development exercise.
Rather than using all records she advocated using stratified random sampling where a sample of each group of interest is used to build and validate the models. [...]

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Marketing and Customer Segmentation with Xeno

September 22, 2008

Delivering the best value proposition using segmentation is a multi-step journey with 6 main steps and some critical differences from other analytic approaches:

Define Segmentation Objectives
The first step – deciding why to build a segmentation scheme – is important but often overlooked. Reasons may include declining financial performance, changes in strategy or market trends – the [...]

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