16th
November
2008
Last week I got a chance to catch up with a Dutch company in the decision management space – Be Informed. Be Informed arose out of work within a big systems integrator building complex processes, especially in government, that was unable to find good tools for case management and complex knowledge-based processes. The company [...]
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posted by James Taylor in Business Rules, Decision Management, Product News |
14th
November
2008
I think alot about how decision management can be used to improve healthcare. Neil Versel is one of the bloggers I read in this space and he had a post this week called “A modest proposal” in which he repeated some comments about the failure of the medical profession to use Clinical Decision Support systems [...]
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posted by James Taylor in Decision Management |
11th
November
2008
I got a quick overview of Savvion 7.5 this week. Savvion is one of the pure-play BPM vendors with customers in Telecommunications, Media, Financial Services and Manufacturing (along with some retail and healthcare). They released version 7.5 at the end of September.
Savvion has recently been investing in domain-specific vertical solutions built on their horizontal [...]
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posted by James Taylor in BPM, Product News |
10th
November
2008
CRM Daily had a nice little article on Customer Retention that reminded me of the example I often use for how the elements of decision management contribute to more effective customer retention decisions. Large organizations spend vast sums on retention – one bank, for instance, spends $1Bn annually – and retention is a perfect candidate [...]
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posted by James Taylor in Analytics, Business Rules, Data Mining, Decision Management, Optimization |
7th
November
2008
An old friend sent me a link to an article on the Financial Times – How to survive an IT squeeze. I was struck by a couple of quotes:
Scarcity of capital will generate increased competition for the cash that is available. Consequently it will be even more important that businesses do everything they can to [...]
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posted by James Taylor in Decision Management |
7th
November
2008
Great comment from monkchips on twitter today:
the key to customer relationship management is to treat your clients as people rather than accounts. everything else follows from that.
Of course the challenge is how to make sure that all the people who work for you and all the systems your clients use do this. While you can [...]
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posted by James Taylor in Decision Management |
6th
November
2008
I was chatting with someone the other day who shared a story of a European health insurer. Their decision-making in claims looked only at the validity of the claim and nothing else. This of course created a situation where good (and very profitable customers) could be treated correctly but ineffectively – such as one [...]
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posted by James Taylor in Business Rules |
4th
November
2008
I just wrote an article for BPM Institute on The Technology of Business (Enterprise) Decision Management. It’s short but, if you want more, Neil and I are working on a multi-vendor study of the technology for decision management that we should have available really soon…
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posted by James Taylor in BPM, Decision Management |
4th
November
2008
David Kim, MD of the Americas for Innovations Software Technology briefed me recently on the Bosch acquisition of the company. Innovations Software Technology was founded in 1997 and had grown to about 120 employees by September when it was acquired by the Bosch group.
Bosch is a $63B company (61% automotive, 13 %industrial, 26% consumer [...]
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posted by James Taylor in Business Rules, News, Product News |
3rd
November
2008
I thought I would wrap up with some closing thoughts for the week:
Lots of discussion of the importance of data – understanding it, integrating it, cleaning it and making the same data available to those reporting on it, doing analytics with it and running operational systems.
Interesting times in the rules market with recent acquisitions by [...]
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posted by James Taylor in Analytics, Business Rules, Data Mining, Decision Management, News, Optimization |