Comments on: Book Review – The Best Service is No Service http://jtonedm.com/2008/07/01/book-review-the-best-service-is-no-service/ James Taylor on Everything Decision Management Thu, 09 Feb 2012 15:08:02 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Here’s why decisions matter to the 8 Ps of Marketing » Smart (Enough Systems, the blog) http://jtonedm.com/2008/07/01/book-review-the-best-service-is-no-service/comment-page-1/#comment-10520 Here’s why decisions matter to the 8 Ps of Marketing » Smart (Enough Systems, the blog) Tue, 08 Jul 2008 00:19:48 +0000 http://jtonedm.com/?p=489#comment-10520 [...] product. Given the power of decision management to deliver great customer support (check out my review of The Best Service is No Service) and that warranty claims often require a complex set of business rules to be executed flawlessly, [...] [...] product. Given the power of decision management to deliver great customer support (check out my review of The Best Service is No Service) and that warranty claims often require a complex set of business rules to be executed flawlessly, [...]

]]> By: David Jaffe http://jtonedm.com/2008/07/01/book-review-the-best-service-is-no-service/comment-page-1/#comment-10509 David Jaffe Wed, 02 Jul 2008 23:28:21 +0000 http://jtonedm.com/?p=489#comment-10509 James Many thanks for your kind comments. Really glad you enjoyed the book. Just for your information if you want any of the cartoons (and we have about another 30) they are all available from our web site. Let me know if I can help in any way David Jaffe, Co-author The best service is no service Melbourne Australia James

Many thanks for your kind comments. Really glad you enjoyed the book. Just for your information if you want any of the cartoons (and we have about another 30) they are all available from our web site.

Let me know if I can help in any way
David Jaffe,
Co-author The best service is no service
Melbourne Australia

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