When I talk to folks about decision management they sometimes seem intimidated by the complexity of the problem and the sophistication of organizations that have invested heavily in the approach. Here, then, are some thoughts to help you get started.
- Begin – even if the first version is not perfect or even close.
Automate the decision even if you cannot handle many of the transactions without manual review. You will get better over time but only if you start.
- Build – for change not to last.
You will need to change the way you make a decision so make it easy to do that. This remains true no matter how much design work you do – decisions, and what makes a decision a good one, are not completely under your control.
- Test – to see what works better.
Use adaptive control and champion/challenger testing (sometimes called A/B Testing) to constantly try alternatives and see if they work better than your current approach.
- Measure – to see how it’s going.
You must be able to measure the quality of a decision. If you can’t measure it, don’t automate it. Think about the KPIs and measures that will be affected by the decision and track them.
- Iterate – keep updating and improving the decision.
Fail fast, learn fast, respond faster than your competitors.
Inspired by PierG’s post on Decision Making.